same as I'm sure everyone else that ordered will get today. 
What peeves me the most is Dell had to know that there was no way they were going to get that many on time but took the orders anyway to sway buyers from looking eleswhere.
What peeves me the most is Dell had to know that there was no way they were going to get that many on time but took the orders anyway to sway buyers from looking eleswhere.
Chaulk up one more, ordered 11/25, ship date moved from 12/10 to 12/17. This time I did call Dell and got free next day shipping. Maybe.
LMAO if I go directly to my order number on Dell's site it still has today as Ship Date. Tried to do chat with customer service
Welcome to Consumer Care Chat
If the order support chat queue listed above is not correct, you may have misentered your information. Please click here to reenter your customer number or order number.
If your question is regarding product or technical issues, please click here.
Approximate wait time is: 25 minute(s)
Don't have time to wait? Click here to leave us a message! We'll get back to you in 1-2 hours (Monday-Friday 8am to 5pm CST).
Guess all you other 8800GT buyers had the same idea.
Welcome to Consumer Care Chat
If the order support chat queue listed above is not correct, you may have misentered your information. Please click here to reenter your customer number or order number.
If your question is regarding product or technical issues, please click here.
Approximate wait time is: 25 minute(s)
Don't have time to wait? Click here to leave us a message! We'll get back to you in 1-2 hours (Monday-Friday 8am to 5pm CST).
Guess all you other 8800GT buyers had the same idea.
Well this sux I ordered the 24th got the 17th email. I was planning to build my new q6600 machine friday. I actually got my girlfriend interested in learning a bit about the building process. Hmmm, to cancel or wait a pray I don't miss my 2wk break from Med school without a computer....stupid dell or msi whoever Overpromised and underdelivered
Zetachi,
Yeah, mine still says the same, 12/10, but CSR confirmed change to 12/17. call 'em at 1-877-868-3355, got right thru.
Yeah, mine still says the same, 12/10, but CSR confirmed change to 12/17. call 'em at 1-877-868-3355, got right thru.
Not to be the bringer of bad news, but the ship date will probably change on the day of.
You might've been one of the early one's on these forums, but I assure you that Anandtech was not the first forum to get on this deal.
ordered 11/24, delayed to 12/17 like most others.
They should upgrade everyone to free next day shipping instead of rewarding only those who beyoch the loudest.
They should upgrade everyone to free next day shipping instead of rewarding only those who beyoch the loudest.
bah why waste my breath so they can tell me so sorry that when we told you last week that there were no problems and it would ship on Monday we were actually lying to you ?
I got the email saying mine was delayed until 12/17 too. I think it's time to give Dell a call to see if I can get the shipping bumped to next day.
Also, I'm feeling better and better about breaking down and ordering a EVGA 8800GT from NewEgg. You know... the one that's actually in my computer and not just a figment of Dell's collective imagination.
Also, I'm feeling better and better about breaking down and ordering a EVGA 8800GT from NewEgg. You know... the one that's actually in my computer and not just a figment of Dell's collective imagination.
There's 81 pages of posts on this over at the SD forum. Keep on bitchin' maybe we can beat 'em.
yup, got the email, chatted with a wonderfully unhelpful CSR that recommended that I cancel my order since the item is discontinued by the manufacturer (wtf?) and the shipment they are supposed to receive won't cover all the orders and they won't be receiving any more. She wouldn't upgrade my shipping, not that it would do any good.
That's exactly what pisses me off, I could have ordered another one somewhere else for a little bit more but I can't afford to order 2 and have them both come in. Instead I put my faith in dell, and they strung me along letting me think that there was a chance that I might actually get this card, and now they are just like 'oh well, sorry, try again next time'.
This was to be my christmas present, I guess I'll get a nice new years present instead.
PS - I'd also still like to know what happened with the guy that supposedly got an evga card instead of the MSI card he ordered - why can't I have that kind of luck.
Originally posted by: zetachi
same as I'm sure everyone else that ordered will get today.
What peeves me the most is Dell had to know that there was no way they were going to get that many on time but took the orders anyway to sway buyers from looking eleswhere.
That's exactly what pisses me off, I could have ordered another one somewhere else for a little bit more but I can't afford to order 2 and have them both come in. Instead I put my faith in dell, and they strung me along letting me think that there was a chance that I might actually get this card, and now they are just like 'oh well, sorry, try again next time'.
This was to be my christmas present, I guess I'll get a nice new years present instead.
PS - I'd also still like to know what happened with the guy that supposedly got an evga card instead of the MSI card he ordered - why can't I have that kind of luck.
I also received a notification that my order was delayed until 12/17. I chatted with a Dell rep and I swear it was a canned-answer bot on the other end. He "typed" this response no less than 3 times in our conversation:
"Agent (Pradeep K N): "We certainly do not want to keep our customers waiting for their products. I assure you we are doing everything we can to get your order out to you as soon as possible."
The comedy of it all was that the rep could give me no guarantee that the order wouldn't be delayed again. When I asked if I could be compensated with expedited shipping I was told:
Agent (Pradeep K N): "I'm sorry to say that we do not have such option. Trust me sure you will receive your order safe and soon."
Safe and soon. Awesome.
The only reason I'm willing to hang on and wait is that I don't *need* the card, so we'll see how this all plays out. I sure as heck will not bother with a chat session again. I'll try a live person next time.
"Agent (Pradeep K N): "We certainly do not want to keep our customers waiting for their products. I assure you we are doing everything we can to get your order out to you as soon as possible."
The comedy of it all was that the rep could give me no guarantee that the order wouldn't be delayed again. When I asked if I could be compensated with expedited shipping I was told:
Agent (Pradeep K N): "I'm sorry to say that we do not have such option. Trust me sure you will receive your order safe and soon."
Safe and soon. Awesome.
The only reason I'm willing to hang on and wait is that I don't *need* the card, so we'll see how this all plays out. I sure as heck will not bother with a chat session again. I'll try a live person next time.
Hi everybody..
First want to thank everyone for the helpful information I have gleened form reading here in the last year. This will be my first post. Again many many thanks to all.
I ordered the msi 8800GT early on the 24th from dell. 10th of Dec was my first sending date. Just got email saying changed for the 17th. I am wondering if anybody got email confirming sent on the 10th.
First want to thank everyone for the helpful information I have gleened form reading here in the last year. This will be my first post. Again many many thanks to all.
I ordered the msi 8800GT early on the 24th from dell. 10th of Dec was my first sending date. Just got email saying changed for the 17th. I am wondering if anybody got email confirming sent on the 10th.
I am in the same boat as you. My first date was 10th of December. My email update from Dell now says 12/17. If 12/17 comes and goes with another delay, I am going to be calling Dell on the phone with a vengeance. I can't believe an OEM as large as Dell can't get their hands on this product or at least give us an honest ship date.
I never received an email, but I just logged in and went through the whole chat process. My order info still shows the ship date as 12/13, but it's now 12/28 according to the customer service rep. I still got upgraded to next day shipping. Convo follows:
2:05:28 PM System You are now being connected to an agent. Thank you for using Dell Chat
2:05:29 PM System Connected with Gifty Jose
2:05:33 PM Gifty Jose Thank you for contacting Dell Customer Service Chat. My name is Gifty. How may I help you?
2:05:50 PM ?vryce? i was concerned about the shipping time for the video card.
2:06:18 PM Gifty Jose I will be happy to check this for you.
2:06:18 PM ?vryce? i'd like to get it in time to gift it for christmas, especially since it was ordered in november
2:06:53 PM Gifty Jose I do understand your urgency. Could you please verify your order number?
2:07:01 PM ?vryce? yes- 9444xxxxx
2:07:33 PM Gifty Jose Thank you.
2:07:38 PM Gifty Jose Could you please verify the first and last name as it appears on the account?
2:07:45 PM ?vryce? ?vryce?
2:08:03 PM Gifty Jose Thank you for verifying the name.
2:08:13 PM Gifty Jose Is phunky.buddha@gmail.com your current email address?
2:08:15 PM ?vryce? Yes
2:08:28 PM Gifty Jose Thank you for confirming the email address.
2:09:17 PM ?vryce? is the card still scheduled to ship on the 13th?
2:09:48 PM Gifty Jose Michael, I see in the records that the order is currently backordered and the estimated ship date is 12/28/2007. I sincerely apologize for the inconvenience caused to you due to this delay. There is a lead time of 1-2 Weeks. Every effort is being made to complete the order.
2:10:22 PM Gifty Jose I suggest you speak with Sales Department as they will help you know there is any other similar item in stock.
2:10:28 PM Gifty Jose You may call them at 1-800-915-3355 between 7am - 11pm CST Monday to Saturday. You may also chat with them from 10am to 9pm CST Monday to Friday. The link is http://www.dell.com/content/to...&~isavailable=false%20
2:10:33 PM ?vryce? Hmm. Will there be any more delays? I still definitely want the card that I ordered.
2:11:47 PM Gifty Jose The delay might be there, however I am not sure about this also as it is just the Estimated shipping date.
2:12:25 PM ?vryce? Is there any way to upgrade the shipping method to make sure that the card gets here as soon as possible after it's shipped?
2:12:37 PM Gifty Jose Sure.
2:12:42 PM Gifty Jose I have made an exception in your case as you have contacted us today and upgraded the shipping method to Next Day, free of charge for you, so as soon as the order gets shipped out, it will be delivered the Next Business Day with out any further delay.
2:13:01 PM Gifty Jose Are you satisfied with the level of services provided during the chat session?
2:13:13 PM ?vryce? Thank you. Does the week between Christmas and the new year count as normal business days?
2:14:12 PM Gifty Jose Yes, just December 25th is considered holiday.
2:14:29 PM Gifty Jose Is there anything else apart from this that I may assist you with?
2:14:36 PM ?vryce? Ok, that's good. That's all I need.
2:14:45 PM Gifty Jose Thank you for your cooperation.
2:14:56 PM ?vryce? I am satisfied- I just wish that there were some way to still get the card here so that I could give it before Christmas!
2:15:57 PM Gifty Jose Thank you. If I had an option I would have been more than happy to do that for you.
2:16:08 PM ?vryce? No problem. Thanks for the help!
2:16:12 PM Gifty Jose You are most welcome.
2:16:22 PM Gifty Jose Thank you for using Dell Customer Service chat to resolve your issue today. For referencing our interaction today you may use case # 18xxxxxxx. This case number holds information on our interaction today and will assist you with contacting Dell in the future. For any other issues, please refer to the web site www.support.dell.com.
2:16:22 PM Gifty Jose Bye. Have a good day.
2:16:26 PM Gifty Jose You've indicated that there are no other issues you need my assistance with. With that in mind, is it okay with you if I exit this chat now?
2:16:44 PM ?vryce? You have a good day too, and yes, it's fine to terminate. Thanks again!
2:16:57 PM Gifty Jose Thank you for visiting Dell Consumer Customer Service online chat and allowing me the opportunity to assist you.
2:17:02 PM System Gifty Jose has left this session!
2:17:03 PM System The session has ended!
2:05:28 PM System You are now being connected to an agent. Thank you for using Dell Chat
2:05:29 PM System Connected with Gifty Jose
2:05:33 PM Gifty Jose Thank you for contacting Dell Customer Service Chat. My name is Gifty. How may I help you?
2:05:50 PM ?vryce? i was concerned about the shipping time for the video card.
2:06:18 PM Gifty Jose I will be happy to check this for you.
2:06:18 PM ?vryce? i'd like to get it in time to gift it for christmas, especially since it was ordered in november
2:06:53 PM Gifty Jose I do understand your urgency. Could you please verify your order number?
2:07:01 PM ?vryce? yes- 9444xxxxx
2:07:33 PM Gifty Jose Thank you.
2:07:38 PM Gifty Jose Could you please verify the first and last name as it appears on the account?
2:07:45 PM ?vryce? ?vryce?
2:08:03 PM Gifty Jose Thank you for verifying the name.
2:08:13 PM Gifty Jose Is phunky.buddha@gmail.com your current email address?
2:08:15 PM ?vryce? Yes
2:08:28 PM Gifty Jose Thank you for confirming the email address.
2:09:17 PM ?vryce? is the card still scheduled to ship on the 13th?
2:09:48 PM Gifty Jose Michael, I see in the records that the order is currently backordered and the estimated ship date is 12/28/2007. I sincerely apologize for the inconvenience caused to you due to this delay. There is a lead time of 1-2 Weeks. Every effort is being made to complete the order.
2:10:22 PM Gifty Jose I suggest you speak with Sales Department as they will help you know there is any other similar item in stock.
2:10:28 PM Gifty Jose You may call them at 1-800-915-3355 between 7am - 11pm CST Monday to Saturday. You may also chat with them from 10am to 9pm CST Monday to Friday. The link is http://www.dell.com/content/to...&~isavailable=false%20
2:10:33 PM ?vryce? Hmm. Will there be any more delays? I still definitely want the card that I ordered.
2:11:47 PM Gifty Jose The delay might be there, however I am not sure about this also as it is just the Estimated shipping date.
2:12:25 PM ?vryce? Is there any way to upgrade the shipping method to make sure that the card gets here as soon as possible after it's shipped?
2:12:37 PM Gifty Jose Sure.
2:12:42 PM Gifty Jose I have made an exception in your case as you have contacted us today and upgraded the shipping method to Next Day, free of charge for you, so as soon as the order gets shipped out, it will be delivered the Next Business Day with out any further delay.
2:13:01 PM Gifty Jose Are you satisfied with the level of services provided during the chat session?
2:13:13 PM ?vryce? Thank you. Does the week between Christmas and the new year count as normal business days?
2:14:12 PM Gifty Jose Yes, just December 25th is considered holiday.
2:14:29 PM Gifty Jose Is there anything else apart from this that I may assist you with?
2:14:36 PM ?vryce? Ok, that's good. That's all I need.
2:14:45 PM Gifty Jose Thank you for your cooperation.
2:14:56 PM ?vryce? I am satisfied- I just wish that there were some way to still get the card here so that I could give it before Christmas!
2:15:57 PM Gifty Jose Thank you. If I had an option I would have been more than happy to do that for you.
2:16:08 PM ?vryce? No problem. Thanks for the help!
2:16:12 PM Gifty Jose You are most welcome.
2:16:22 PM Gifty Jose Thank you for using Dell Customer Service chat to resolve your issue today. For referencing our interaction today you may use case # 18xxxxxxx. This case number holds information on our interaction today and will assist you with contacting Dell in the future. For any other issues, please refer to the web site www.support.dell.com.
2:16:22 PM Gifty Jose Bye. Have a good day.
2:16:26 PM Gifty Jose You've indicated that there are no other issues you need my assistance with. With that in mind, is it okay with you if I exit this chat now?
2:16:44 PM ?vryce? You have a good day too, and yes, it's fine to terminate. Thanks again!
2:16:57 PM Gifty Jose Thank you for visiting Dell Consumer Customer Service online chat and allowing me the opportunity to assist you.
2:17:02 PM System Gifty Jose has left this session!
2:17:03 PM System The session has ended!
I ordered on the 24th. First had ship date of 12-10-07. Recieved email saying order delayed... new ship date of 12-17-07
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