I ordered one to pick up at the Mall of America sears. I go there, wait 25 minutes, only to have them tell me not only do they not have it, but they never carried that model. Then they tell me to go up front to get a refund. I go up front, they tell me they can't give me a refund, I have to go on line and do it. I press the issue, they put their tiny little minds together, go see the dept. manager, who tells me the same thing, I press the issue some more, they then go to the store manager. Finally...someone with brains!!. He gives me a refund and a worthless apology.
one hour at sears and all I got was PO'd. bastages!
UPDATE: I originally was going to pick this up at a B&M store closer to me, but got an email saying they were out. My wife went there today to see if by chance they did have any. Sure enough, they did, but they had just sold the last boxed one, but they had the display model with no paperwork. She picked it up and got a 10% discount because it was a display model...$54! Since it has such a spotty reliability reputation, I went ahead and bought the 2 year protection plan. So $64 and I'm guaranteed a DVD player that will last for 2 years. So...I'm happy I got it a bit cheaper, but it reinforced my perception that they are nincompoops.