You can chat with a CSR online realtime from the Staples website. I talked with "Lisa" a couple of hours ago about my online order from Sunday evening not showing up yet. She said it would be delivered 5/22 and that they were working on the order tracking part of the site.
Among other things that order has one of the burners in it. The Colonial Heights, VA Staples did not have any in-store this morning (had sold the last 2 just before I got there.) When I got home decided to order another one online for delivery to my M-I-L's place and it went right into the cart. Unfortunately, while dicking around trying to fill out the order to over $150 so I could use the $30 off code instead of a mere $20 off, the d***ed thing sold out on me! Hoist by me own greed again!
Hoping either the store or online gets some more in; building a system for each of 2 daughters and need second one for that...