I have been running cox's cable for quite a while, 3-4 years, and I agree with the fact that it has gone downhill, a lot. For a long time we had many problems with our connection to them, and they even came out and said that they had oversold their service. It was something like we have too many accounts running, so after so long a period of time, around 30minutes, when someone logged on, it would kick somebody else off. With enough phone calls and emails sent to them, some pretty nasty, but in a proffesional way, we mysteriously started having a good connection one day, when others in my town still have the same problem. For a while I would have to reboot my computer about every 30 to 45 minutes just to reconnect to cox, I tried just renewing my connectilon and whatnot, but the only thing that worked was to reboot. Though that problem was fixed, it is still not near as fast as it used to be.