Customer refuses to show receipt when exiting Tigerdirect store

[glutenberg]

Originally posted by: bctbct

Originally posted by: Phokus

Originally posted by: jjsole
On the otherhand, why are some who are saying this is illegal detention giving membership clubs like Costco or Sam's etc. a free pass? There's nothing (most likely) in their club membership agreements that state they can detain you if you don't show your receipt.

Sure they can cancel your membership or perhaps hypothetically have a civil case against you for breaking agreed upon terms, but the laws allowing or disallowing detention wouldn't be any different for them as with any other retailer.

The same laws apply to Costco/Sams as does the other non-membership retail outlets. I personally have no problems with showing receipts (which is why i shop at costco). If i did, i simply wouldn't shop there. It was a contractual thing that i signed with Costco. Costco can't detain without following those procedures i listed above.

Yes the same law applies to both. You cannot be detained by either. If you sign a membership agreement(fine print) you are subject losing your membership.

YOU ARE NOT SUBJECT TO BEING DETAINED BY A RETAIL WORKER.

How are they going to revoke your membership if you can't be stopped? You're a juggernaut with that mighty receipt.

 

[glutenberg]

Originally posted by: GagHalfrunt

Originally posted by: glutenberg
Could someone explain to me what right is being infringed when they check your receipt? Maybe the stores should exercise their right of not serving you if you're not willing to show your receipt.

1) No right is being infringed, but you retain the right not to comply. You don't owe them your cooperation in the matter and they have no legal right to coerce it.

2) You're an idiot. How on earth can they withhold service without you showing a receipt if you can't get a receipt until they've finished serving you. Make an attempt at thinking before you post.

You're using the same circular logic as I am. How would a store know you bought an item unless you show the receipt?

 

[bctbct]

You know if the shoe was on the other foot we would be asking them to provide verificaton that merchandise arrived at the sale point legally.

Most stores can't even price their merchandise properly, thats the only theft in retail I have experienced...and it was them stealing from me.

 

[moshquerade]

Originally posted by: meltdown75
There is no whining quite like ATOT whining.

whaaaaambulance

join me?

:wine: :wine:

 

[glutenberg]

Originally posted by: oogabooga
curiously in both the consumerist post, ATOT, and every other forum I've read this on there have been some distinct groups that appear

1) what's the deal, show them the receipt and don't be an ass
2) She doesn't have to show them the receipt or her bag. They have NO right to detain her for it.
3) Tiger Direct has retail locations?

Costco is the only place where I will always show my receipt. Just part of the member agreement and while I don't know if it would hold up in court I'm sure costco is confident it will. If the price of having an unconditional guarantee on everything (scratch that, most everything now thanks to abuse 🙁 ) they sell, great prices, and great customer service than I will gladly pay their membership fee and submit to their requests. If I don't like it I can ask for a refund at ANY time since they guarantee i'll be satisfied with my membership too, and I am.
I'm also pretty certain that if I refuse to show my receipt at costco they won't call me a theif and detain me.

God help me, if one day any retailer decide to stop me and prevent me from LEAVING the store with merchandise I purchased to satisfy a search request they do not right to request but demand because EVERYONE else is willing to submit to it, I will raise hell.

Originally posted by: CanOWorms
I don't like them vandalizing my receipt with their markers.

heh /thread ? 🙂

Funny how people are ever so willing to hand over these "rights" when it comes to good deals.

 

[mugs]

Originally posted by: bctbct
YOU ARE NOT SUBJECT TO BEING DETAINED BY A RETAIL WORKER.

You are if they witness you committing a felony (and depending on the state they may detain you for lesser crimes). In fact Kentucky requires you to make a citizen's arrest if possible if you witness a felony, and if the suspect tries to flee you're allowed to kill them.

Not really applicable in this thread, but you have to be careful when speaking in absolute terms. 😉

 

[KK]

Originally posted by: moshquerade
I have a friend who isn't happy unless she has some kind of turmoil going on in her life. 😛

That would be every living woman out there. 😛

 

[Dravic]

Originally posted by: Syrch
stupid honestly. I worked retail for about 10 years and i had door duty a few times. Yes to most its a stupid event to go through but if they ask for the receipt just give them the damn thing for the 2 seconds it takes for them to scribble on it. Believe me, the guy at the door really doesn't give a fvck whats in the bag but if it doesn't look like hes doing his job he's fired. Thanks to another a$$hat for making one guys day hell.


I swear everyone needs to work retail for a year before being released into society.

or a fast food restaurant... something service oriented...

 

[hanoverphist]

Originally posted by: ZeroIQ

Originally posted by: dullard

Originally posted by: CPA
You are presumed innocent until proven guilty, not the other way around.

No, you are wrong CPA. In a court of law in the US you are presumed innocent until proven guilty. In the rest of all cases, you are presumed guilty until proven innocent. Just look at the media regarding any crime in the news for examples. Heck, with what you said, no officer could ever arrest any criminal "Well, I'm sorry ma'am that this person just shot your husband with witnesses, I can't arrest him because I presume he is innocent..."

What we have here is an idiot. Yes, it is his/her right to leave the store. But he put this whole situation on himself. You buy the item(s), grab the receipt, flash the receipt on your way out the door, and go home. No extra time, no extra effort. And now he is furious, wasted lots of his time (as well as others), etc. He is an idiot for doing that.

And no, he doesn't give up any rights by waving his hand holding a receipt.

Yes, it is your right to leave a wallet full of cash on a busy street intersection. Yes, no one should steal that wallet. But you are an idiot for doing so (especially when it gets stolen). Yes, it is a woman's right to walk in a bad neighboorhood wearing a skimpy outfit and no protection. But she is an idiot for doing so. Etc. Rights and common sense are two different things. Sometimes, you should use common sense.

I don't think you said anything here...

I'm perfectly fine with her making a scene and not showing the receipt. I was in a Right Aid not too long ago, and two employees came up to me and accused me of shoplifting, which they are not allowed to do. They actually harassed me a bit, and if I was an asshole would have made a huge deal about the way they treated me. I should have gone back the next day and talked to the manager about it. I did not act very civil. I cussed them out, emptied my pockets, demanded they show me the supposed tape of me putting stuff in my pockets. when I demanded to see the tapes, they wavered from their story.

Most stores policies are to not stop someone from leaving as they are not law enforcement and can get a fat lawsuit for unlawfully detaining someone and could get sued for defamation.

i think you should change that to state regular store employees cant detain. security personnel surely can, and do on a daily basis. they will chase your ass down the street and pop you in a choke hold if you run usually too. they will not get arrested, and if you did steal something you will get arrested. they can detain you and leave you in a little room with a chair until the cops get there a well. if you refuse, you will be forced to comply. if they dont have proof or reasonable doubt then you will have something to complain about, but chances are they will have enough probable cause to detain you until the police get there. mind you, this is a difference between security and regular umployees.

 

[moshquerade]

Originally posted by: KK

Originally posted by: moshquerade
I have a friend who isn't happy unless she has some kind of turmoil going on in her life. 😛

That would be every living woman out there. 😛

now that's just not true.

 

[xdreadpiratedoug]

Originally posted by: hanoverphist

Originally posted by: ZeroIQ

Originally posted by: dullard

Originally posted by: CPA
You are presumed innocent until proven guilty, not the other way around.

No, you are wrong CPA. In a court of law in the US you are presumed innocent until proven guilty. In the rest of all cases, you are presumed guilty until proven innocent. Just look at the media regarding any crime in the news for examples. Heck, with what you said, no officer could ever arrest any criminal "Well, I'm sorry ma'am that this person just shot your husband with witnesses, I can't arrest him because I presume he is innocent..."

What we have here is an idiot. Yes, it is his/her right to leave the store. But he put this whole situation on himself. You buy the item(s), grab the receipt, flash the receipt on your way out the door, and go home. No extra time, no extra effort. And now he is furious, wasted lots of his time (as well as others), etc. He is an idiot for doing that.

And no, he doesn't give up any rights by waving his hand holding a receipt.

Yes, it is your right to leave a wallet full of cash on a busy street intersection. Yes, no one should steal that wallet. But you are an idiot for doing so (especially when it gets stolen). Yes, it is a woman's right to walk in a bad neighboorhood wearing a skimpy outfit and no protection. But she is an idiot for doing so. Etc. Rights and common sense are two different things. Sometimes, you should use common sense.

I don't think you said anything here...

I'm perfectly fine with her making a scene and not showing the receipt. I was in a Right Aid not too long ago, and two employees came up to me and accused me of shoplifting, which they are not allowed to do. They actually harassed me a bit, and if I was an asshole would have made a huge deal about the way they treated me. I should have gone back the next day and talked to the manager about it. I did not act very civil. I cussed them out, emptied my pockets, demanded they show me the supposed tape of me putting stuff in my pockets. when I demanded to see the tapes, they wavered from their story.

Most stores policies are to not stop someone from leaving as they are not law enforcement and can get a fat lawsuit for unlawfully detaining someone and could get sued for defamation.

i think you should change that to state regular store employees cant detain. security personnel surely can, and do on a daily basis. they will chase your ass down the street and pop you in a choke hold if you run usually too. they will not get arrested, and if you did steal something you will get arrested. they can detain you and leave you in a little room with a chair until the cops get there a well. if you refuse, you will be forced to comply. if they dont have proof or reasonable doubt then you will have something to complain about, but chances are they will have enough probable cause to detain you until the police get there. mind you, this is a difference between security and regular umployees.

They have to have some good, physical evidence to do that - if you choose to chase someone down and physically detain them, it could be a mistake that could cost the security guy his life. I know I'm not stealing anything, and if someone decides to tackle me, they will regret it instantly with something broken. I wouldn't even hesitate. They are security guards, not P.O.'s carrying a gun. If you do not verbally attempt to stop someone, you shouldn't physically make contact with them. Doesn't matter if you're security or a regular employee.

 

[hanoverphist]

Originally posted by: dreadpiratedoug

Originally posted by: hanoverphist

Originally posted by: ZeroIQ

Originally posted by: dullard

Originally posted by: CPA
You are presumed innocent until proven guilty, not the other way around.

No, you are wrong CPA. In a court of law in the US you are presumed innocent until proven guilty. In the rest of all cases, you are presumed guilty until proven innocent. Just look at the media regarding any crime in the news for examples. Heck, with what you said, no officer could ever arrest any criminal "Well, I'm sorry ma'am that this person just shot your husband with witnesses, I can't arrest him because I presume he is innocent..."

What we have here is an idiot. Yes, it is his/her right to leave the store. But he put this whole situation on himself. You buy the item(s), grab the receipt, flash the receipt on your way out the door, and go home. No extra time, no extra effort. And now he is furious, wasted lots of his time (as well as others), etc. He is an idiot for doing that.

And no, he doesn't give up any rights by waving his hand holding a receipt.

Yes, it is your right to leave a wallet full of cash on a busy street intersection. Yes, no one should steal that wallet. But you are an idiot for doing so (especially when it gets stolen). Yes, it is a woman's right to walk in a bad neighboorhood wearing a skimpy outfit and no protection. But she is an idiot for doing so. Etc. Rights and common sense are two different things. Sometimes, you should use common sense.

I don't think you said anything here...

I'm perfectly fine with her making a scene and not showing the receipt. I was in a Right Aid not too long ago, and two employees came up to me and accused me of shoplifting, which they are not allowed to do. They actually harassed me a bit, and if I was an asshole would have made a huge deal about the way they treated me. I should have gone back the next day and talked to the manager about it. I did not act very civil. I cussed them out, emptied my pockets, demanded they show me the supposed tape of me putting stuff in my pockets. when I demanded to see the tapes, they wavered from their story.

Most stores policies are to not stop someone from leaving as they are not law enforcement and can get a fat lawsuit for unlawfully detaining someone and could get sued for defamation.

i think you should change that to state regular store employees cant detain. security personnel surely can, and do on a daily basis. they will chase your ass down the street and pop you in a choke hold if you run usually too. they will not get arrested, and if you did steal something you will get arrested. they can detain you and leave you in a little room with a chair until the cops get there a well. if you refuse, you will be forced to comply. if they dont have proof or reasonable doubt then you will have something to complain about, but chances are they will have enough probable cause to detain you until the police get there. mind you, this is a difference between security and regular umployees.

They have to have some good, physical evidence to do that - if you choose to chase someone down and physically detain them, it could be a mistake that could cost the security guy his life. I know I'm not stealing anything, and if someone decides to tackle me, they will regret it instantly with something broken. I wouldn't even hesitate. They are security guards, not P.O.'s carrying a gun. If you do not verbally attempt to stop someone, you shouldn't physically make contact with them. Doesn't matter if you're security or a regular employee.

i worked security for a few stores like kmart, mervyns and the like before. youd be amazed at the amount of forms we had to fill out if we detained anyone, and e had to have either a customer still there that saw them or an employee that saw them. if you saw them walk out with merchandise in their pockets you could stop them and assk them to provide proof for it, then apologize for the inconvenience if they could produce a receipt. this was all reasonable doubt, but regular employees had to find a security person to do this, they couldnt do it themselves. needless to say, we made sure we had a reason to keep someone in the store. if they resisted, it was even worse, but we always had good reason for detaining.

all that said, i still walk around them if theres a line, and if they ask me to wait, ill flash the receipt on the way out. ive never been asked to stop. the guy that commented on the comp ussr thing craked me up, ive told those guys to bite me too when i was in a bad mood from dealing with their returns people. they said the same thing... "have a nice day". i know they added the "asshole" part after i was out of earshot tho lol. i would have.

 

[L00ker]

One time when I was in worst buy I went in and bought a 5.1 setup for my desktop (relatively large box) and the rent-a-cop stopped me and asked for a reciept (while I had both hands full with the box) and when I said no he got rather miffed and indicated I couldn't leave so instead of discussing it further I walked right to the customer service desk and returned it. When they asked the reason I replied simply "I don't take well to people insinuating I am a theif in their store immediately after I have made a purchase so I am returning the item" they called the manager and I said "You have a 30 day return policy right? well I am using it, here is my reciept" got my refund and walked out, went to circuit city bought the same setup without incident for about $5 more and got no hassle, problem solved.

 

[AFSCrazy]

Who can't take a total of 5 seconds to show a receipt? Does it really ruin your day that much? If anything they should be thankful that security is doing their job. F'n a-holes that just want to make everything difficult with the "I know my rights" BS.

 

[kindest]

wahhhhh i need to show my recipet.
if you dont like it go shop elsewhere.

 

[Saint Michael]

Originally posted by: kindest
wahhhhh i need to show my recipet.
if you dont like it go shop elsewhere.

Did any of you "shop elsewhere" guys bother to read the article? That's what she's going to do. It's amazing that people are so threatened by the idea of somebody standing up for themselves outside the recognized norm. That's sarcasm, it's not amazing, because people are pretty predictable, but still... you shouldn't be down on somebody simply because they had the balls to stick up for themselves when you don't.

 

[pstylesss]

Originally posted by: AFSCrazy
Who can't take a total of 5 seconds to show a receipt? Does it really ruin your day that much? If anything they should be thankful that security is doing their job. F'n a-holes that just want to make everything difficult with the "I know my rights" BS.

You would do well in a communist country.

 

[Auric]

Originally posted by: L00ker
One time when I was in worst buy I went in and bought a 5.1 setup for my desktop (relatively large box) and the rent-a-cop stopped me and asked for a reciept (while I had both hands full with the box) and when I said no he got rather miffed and indicated I couldn't leave so instead of discussing it further I walked right to the customer service desk and returned it. When they asked the reason I replied simply "I don't take well to people insinuating I am a theif in their store immediately after I have made a purchase so I am returning the item" they called the manager and I said "You have a 30 day return policy right? well I am using it, here is my reciept" got my refund and walked out, went to circuit city bought the same setup without incident for about $5 more and got no hassle, problem solved.

Cut nose... spite face... FTL. Seriousry, you spent thirty minutes or whatever with refund, travel, repurchase and $5 more on top. That's not sassifaction in my eyes so I wouldn't call it problem solved. What if the same had occured at the other monger? You would have had a brain aneurysm? At least you could have demanded from the manager either an apology or a refund. If the former then teh win while preserving your principles.

 

[PBMangan]

What a great point, some guy is doing his job (what is asked of him) and I'll be a dick for no reason. I'm not a shop lifter, he should know this. People who work retail are assholes not me! I just go in there and ask stupid questions, don't listen and have them tell me again and again etc. But if they ask me to do something simple that can reduce shrink I will throw a f***ing fit.

If you have such a problem with there receipt checking policy, why don't you shop somewhere else? Or do you like being the center of attention? douche.

 

[L00ker]

Originally posted by: Auric
Cut nose... spite face... FTL. Seriousry, you spent thirty minutes or whatever with refund, travel, repurchase and $5 more on top. That's not sassifaction in my eyes so I wouldn't call it problem solved. What if the same had occured at the other monger? You would have had a brain aneurysm? At least you could have demanded from the manager either an apology or a refund. If the former then teh win while preserving your principles.

Duhh the Circuit City was literally 2 buildings up the street which = 5 minutes, then waiting in line for another 5 minutes, and no hassle walking out the door ~10-15 minutes total... Worth it to me, plus I didn't have to refuse their stupid warranty 3 times before I could just purchase the damn speakers...

 

[child of wonder]

Originally posted by: AFSCrazy
Who can't take a total of 5 seconds to show a receipt? Does it really ruin your day that much? If anything they should be thankful that security is doing their job. F'n a-holes that just want to make everything difficult with the "I know my rights" BS.

Wow.

"'I know my rights' BS."

Classic.

You voted Bush both times, didn't you?

 

[child of wonder]

Originally posted by: PBMangan
What a great point, some guy is doing his job (what is asked of him) and I'll be a dick for no reason. I'm not a shop lifter, he should know this. People who work retail are assholes not me! I just go in there and ask stupid questions, don't listen and have them tell me again and again etc. But if they ask me to do something simple that can reduce shrink I will throw a f***ing fit.

If you have such a problem with there receipt checking policy, why don't you shop somewhere else? Or do you like being the center of attention? douche.

If security is demanding to see a receipt then isn't it too late to shop elsewhere?

You can shop elsewhere next time you go shopping but the problem exists in the current situation.

My wife was stopped at Wal-Mart today and asked for a receipt. She was leaving the store with our 3 year daughter sitting in the child seat of the cart and 2 bags and a weed whacker in the cart.

She didn't think of it, but I told her she has the option of not showing the receipt. They had no reason to stop her other than the weed whacker was not in a bag (it was too large anyway and she used self check out).

My sister in law worked in LP at Wal-Mart a while back and was fired for stopping a customer she had not kept in constant view of. Even though the person was shoplifting they had to let him go and my sister in law got the ax for not following procedure. She even talked of stories when she would see someone pocket a bunch of items and then walk into the bathroom. When that happened it was game over and she couldn't stop them.

I told my wife next time she is asked for a receipt to retort with "have you been in constant visual contact with me ever since I picked up any of these items? No? Then even if I am stealing them you can't stop me. Bye."

 

[Lithium381]

I normally walk right by, never been stopped

 

[krunchykrome]

I always show my receipt, just because it's not a problem or inconvenience for me. Now, I have never had to wait in line to show my receipt. If that was the case, I would walk around them.

 

[thomsbrain]

except for Costco, where my membership requires that they be allowed to check my receipt, I just walk right past them, and have never had an issue.