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Customer refuses to show receipt when exiting Tigerdirect store

S

Steve

Lifer
Text

quote:
I was visiting a Tigerdirect (Large Electronic Retail Store) in Naperville, IL today (8/23/07). All was going well until after I had paid for my merchandise and tried to leave.

A security guard demanded that I show him my receipt, which I respectfully declined with a "No Thanks" and continued walking out the door. At that point the Guard physically placed himself between me and the door and said "I can't let you leave until you show me your receipt." I attempted to walk around him, explaining I didn't have to show him anything, and he continued to block my path and called several other employees to block my retreat.

I understand the "Shopkeeper's Privilege", but under no possible interpretation of the law would refusing a voluntary receipt check constitute grounds for reasonable suspicion of shoplifting. At this point, I warned them that I was being unlawfully restrained, and unless they immediately allowed me to leave, I would call the police and press criminal charges for unlawful restraint, and also file a civil suit for false imprisonment (fortunately, I knew my rights).
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I will only show them my receipt if there is no line. I will not stand in line to pay and then to get out the door. I go around them.
 
showing them the receipt is so freaking stupid.

i think every store did this once they learned BB did it.

oh well I hardly buy stuff from those stores anyways anymore.
 
I keep hoping this will happen to me but no luck so far.

Being 6'2 250 lbs probably doesn't help my odds. I just shake my head + keep walking & they drop it.

🙁

Viper GTS
 
Ok. Show them the receipt, or get tackled? How is that a hard concept? The security dude it a SECURITY GUARD, it's his job to stand at the door and try to stop any suspected shop lifters. Don't even bring up the "erosion of personal rights and freedoms" bullsh~t arguement. People steal, people don't want to be stolen from, thus, security guard.

One time, I was walking out of a Futureshop store with my new 30lb subwoofer. It was heavy and big as hell for me, but when I approached the door, the cashier asked to see my receipt. Well, I jumped it all the way back to the counter, put the thing down and showed it to her. She said "sorry", I said "It's ok" and that was that. I wasn't pissed at all cause it was a big box, not in a bag, so looked suspicious. It was actually funny cause if I was actually stealing it, I would have gotten as far as the second layer of doors before being tackled.
 
All he had to do was take 5 seconds out of his busy day to show his receipt and he would have been on his way. The AG will just blow him off.
 
While it is a part of the TOA in 'private' shops like Sam's or Costco it is not required that you show a receipt in a 'public' store. Unless they suspect the shopper of stealing (visible proof) they can be charged with false imprisonment.
 
Vote with your dollars and don't go to said stores?

People b!*ch and moan about policy but don't have the sack to do anything about it :laugh:
 
Fry's Electronics does this too, and they mark the receipt with a frigging hi-liter to show they checked it. Why they do that I have no idea, it's not like I can't get my hands on a pink hi-liter and mark it myself.
 
Originally posted by: Imp
Ok. Show them the receipt, or get tackled? How is that a hard concept? The security dude it a SECURITY GUARD, it's his job to stand at the door and try to stop any suspected shop lifters. Don't even bring up the "erosion of personal rights and freedoms" bullsh~t arguement. People steal, people don't want to be stolen from, thus, security guard.

One time, I was walking out of a Futureshop store with my new 30lb subwoofer. It was heavy and big as hell for me, but when I approached the door, the cashier asked to see my receipt. Well, I jumped it all the way back to the counter, put the thing down and showed it to her. She said "sorry", I said "It's ok" and that was that. I wasn't pissed at all cause it was a big box, not in a bag, so looked suspicious. It was actually funny cause if I was actually stealing it, I would have gotten as far as the second layer of doors before being tackled.
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unless they see/strongly suspect them shoplifting they are not allowed to stop shoppers.

 
Yes, the whole point of this is that it was his/her right to say no. I always show them mine because I really don't care. But if someone doesn't want to then more power to them.
 
I rufuse to show my receipt at all the stores that ask, I had one guy at Sams grab my cart and I just pulled out my cell and said I was calling the cops, he let go real fast. I have had them give me a hard time at frys and I told them I will NOT show you the receipt and if you have a problem call the cops, I do not have to prove to you that I did not rip off my goods, I paid for them and now Im leaving.

I look forward to not showing them my receipt! 🙂
 
I don't buy it, not completely. I'd be quite willing to wager money that the customer was obnoxious about the receipt check.

As far as the "I don't want to be inconvenienced" argument goes, well, I think that what happened damn well qualifies as an "inconvenience". IMO the customer in question is just someone intent on stirring up trouble. A female version of dmcowen.

ZV
 
Originally posted by: Imp
Ok. Show them the receipt, or get tackled? How is that a hard concept? The security dude is a SECURITY GUARD, it's his job to stand at the door and try to stop any suspected shop lifters. Don't even bring up the "erosion of personal rights and freedoms" bullsh~t arguement. People steal, people don't want to be stolen from, thus, security guard.
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Guilty until proven innocent?


Originally posted by: mcvickj
All he had to do was take 5 seconds out of his busy day to show his receipt and he would have been on his way. The AG will just blow him off.
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She, her? "Shaneal"
 
Well, sounds like a complete waste of time and effort. No charges will be filed, so what is her point of continuing this?
 
What's the big deal? It freakin takes only 5 seconds to show them your receipt. I got other bigger things to worry about.
 
Originally posted by: daveshel
Shame how many people will give up right and principle for convenience.
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I tend to choose my battles carefully. This situation just isn't worth the effort IMO.
 
Originally posted by: Imp
Ok. Show them the receipt, or get tackled? How is that a hard concept? The security dude it a SECURITY GUARD, it's his job to stand at the door and try to stop any suspected shop lifters. Don't even bring up the "erosion of personal rights and freedoms" bullsh~t arguement. People steal, people don't want to be stolen from, thus, security guard.

One time, I was walking out of a Futureshop store with my new 30lb subwoofer. It was heavy and big as hell for me, but when I approached the door, the cashier asked to see my receipt. Well, I jumped it all the way back to the counter, put the thing down and showed it to her. She said "sorry", I said "It's ok" and that was that. I wasn't pissed at all cause it was a big box, not in a bag, so looked suspicious. It was actually funny cause if I was actually stealing it, I would have gotten as far as the second layer of doors before being tackled.
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You are presumed innocent until proven guilty, not the other way around.

Furthermore, I have completed my contract with a store once I have accepted their offer (price for product), provided them consideration (my money) and they have accepted it (taken my money). They have absolutely no legal ground on which to require more from me and I am under no obligation to prove the transaction occurred unless there is a subpoena requesting such proof. It's not a matter of privacy and personal freedom, it's a matter of contract law.
 
On the one hand I agree that if they refuse to show the receipt, then that should be the end of it.

On the other hand though, there are legitimate reasons for this practice. Just as cameras and the tag detectors by the doors are an investment by the store to help prevent shoplifting, so is the person checking receipts. That person isn't making sales or stocking shelves or ringing up customers, they have no direct impact on day-to-day sales.

But, they are a deterrent, people see them randomly checking receipts and bags, and it makes it slightly harder to steal from that store then. It helps keep shoplifting down a little bit, which does allow the store to keep their prices lower, if they had a much higher level of shrink then they'd have to make up that difference somewhere, either with less employees to help out customers, or higher prices.
 
I don't have any problems with stores checking receipts. I tell them no, they can't check my receipt, but then again, I didn't steal anything. But I have no problems with them checking OTHER people's receipts. 🙂
 
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