Cracked Glass on A Plasma TV

[olouie]

Thanks guys, I am going to do the run about tomorrow to see what can be done about it all. Hopefully I can either return it to Dell if they are nice or get it fixed for around $1000 ( I will just have to penny pinch for a bit.)

 

[lizardboy]

Originally posted by: olouie

Originally posted by: fumbduck
I'm 99% sure dell has a 1 month no questions asked return policy, broken or not, ship it back yourself and say thats how it came.

Why did you tell your brother you broke it, why not tell him thats how it came? There is no way that you should have to cough up 2k for that. A repair shop should be able to do something, what did it land on to crack the screen? and why the fvck werent you more careful?

It landed on carpet to crack the screen. Plasmas seen to be extremely week. It feel over, but I think it was enough to cuz a lot of damage.

I will e-mail Dell and ask them anyways.

It's like a contest to spot the spelling mistakes.

 

[CanisEstInVia]

best of luck

 

[olouie]

Originally posted by: lizardboy

Originally posted by: olouie

Originally posted by: fumbduck
I'm 99% sure dell has a 1 month no questions asked return policy, broken or not, ship it back yourself and say thats how it came.

Why did you tell your brother you broke it, why not tell him thats how it came? There is no way that you should have to cough up 2k for that. A repair shop should be able to do something, what did it land on to crack the screen? and why the fvck werent you more careful?

It landed on carpet to crack the screen. Plasmas seen to be extremely week. It feel over, but I think it was enough to cuz a lot of damage.

I will e-mail Dell and ask them anyways.

It's like a contest to spot the spelling mistakes.

Hahah thanks man. Sorry just to pissed to type correctly right now!

 

[AnyMal]

Originally posted by: TommyVercetti
I wouldn't lie to Dell and screw them over. But there is this thing called shipper's insurance which covers the shipper's cost if anything gets damaged.

It wasn't damaged in shipping.

 

[lizardboy]

Originally posted by: AnyMal

Originally posted by: TommyVercetti
I wouldn't lie to Dell and screw them over. But there is this thing called shipper's insurance which covers the shipper's cost if anything gets damaged.

It wasn't damaged in shipping.

Or was it 😉

 

[olouie]

Someone just told me Amex has a 30 day purchase protection that covers accidents. I cant find anything on it. is this true?

 

[mugs]

Originally posted by: olouie
Someone just told me Amex has a 30 day purchase protection that covers accidents. I cant find anything on it. is this true?

See millennium's post on the first page - only covers items less than $1000.

 

[PoPPeR]

Originally posted by: Amused

Originally posted by: PoPPeR

Originally posted by: Nebor The amount of money involved shouldn't have any bearing on your moral decision. Ethics are what you do when no one is watching, when you can get away with whatever... But you choose to do right. If 2k would cause you to think lying and stealing was ok, assume it's the same situation, where you won't be caught. How much for you to kill a child? 10 million dollars? 50 million dollars? You've obviously placed prices on your values. And that's just awful. You're telling yourself that you're integrity... your selfworth is worth $2000. How sad. And rationalizing it as Rich man vs. Poor man doesn't cut it. If you bought the Plasma TV from a mom & pop electronics store, you'd still try to rip them off. Even if it put them out of business. Don't pretend it has anything to do w/ Dell being a big company. I swear, you people make me sick sometimes.... There are about 3 or 4 ethical people in this thread. Call Dell, tell them what happened. Maybe they'll help you out. If not, a repair won't cost $2000, and it certainly won't come at the cost of your integrity.

that looks good in writing, but this is the real world. Our world is ruled by money and he would be a fool to let an accident cost him $2000 if there is any way of getting it back. Would I sell myself for $2000? Normally no. If I had just bought a $2000 plasma TV and I had an accident and had just spent all my savings on this particular TV, then yes, i'll trade "ethics and morals" for my $2000 back or a working plasma TV. This situation can be attributed to rich vs poor because the "damage" done to Dell is miniscule. How can you relate returning a plasma TV that you broke to killing a child? They're only similar in theory. You shoudln't feel bad for putting a $2000 dent in Dell's bottom line, especially since it was an accident.

Theft is theft. It is no more excusable because the person you're stealing from is rich. How many people are YOU richer than? What if they took your stuff and defrauded you? Would you say, "that's OK, I'm richer than them." No. You'd be here screaming about how some bum stole your stuff. Morality is NOT relative. It cannot be, for if it is, YOU are just as much a victim as a victimizer. You've just given every bum in the world a pass to steal a few bucks from your bank account. See how fast it adds up.

theft is the same only in theory. Someone steals $5,000 from Bill Gates, see how many people in America care. Steal $5000 from you or me, and people will be a lot more sympathetic. I never said it was okay to steal, I'm saying if the circumstances are such that the damage can be minimal for both sides, then it's a lot more justifiable. There's no reason to make your life harder or any more difficult if you can avoid it. Breaking a TV on accident then claiming it was broken while shipping isn't the same as robbing someone. The outcome may be the same however the circumstances are totally different. I've never intentionally robbed a B&M store or stolen from friends or anything of that sort in my life. I was raised with strict ethics and morals by my parents, and I believe that I am generally a good person. If this transaction took place over an ebay auction or in the FS/T forums, then of course it's something you probably have to live with, because there's no denying that he fvcked up. Just look what you're asking him to do. He's saved up for a $2000 plasma TV, and had an unfortunate accident and now you want him to eat the cost.

 

[olouie]

I think I am going to start a "Help me Re-Save to Replace My Dad's Plasma Fund" :brokenheart:

 

[Mill]

Originally posted by: mugsywwiii

Originally posted by: olouie
Someone just told me Amex has a 30 day purchase protection that covers accidents. I cant find anything on it. is this true?

See millennium's post on the first page - only covers items less than $1000.

Actually I am wrong on this one. I looked at the Warranty/Return Policy and not the Protection Plan. He has 90 days for accidental damage and it doesn't state a damage amount. Sorry dude I should have looked longer. Call Amex and ask them what the policy limits are and what you need to do.

 

[olouie]

Originally posted by: Millennium

Originally posted by: mugsywwiii

Originally posted by: olouie
Someone just told me Amex has a 30 day purchase protection that covers accidents. I cant find anything on it. is this true?

See millennium's post on the first page - only covers items less than $1000.

Actually I am wrong on this one. I looked at the Warranty/Return Policy and not the Protection Plan. He has 90 days for accidental damage and it doesn't state a damage amount. Sorry dude I should have looked longer. Call Amex and ask them what the policy limits are and what you need to do.

This could be a lifesaver
:heart:

 

[Crucial]

What brand and model was the plasma?

 

[LordMaul]

Originally posted by: olouie
I am fcuked. Its my brother who actually purchased the Plasma using Amex and he is unwilling to lie to Dell.

Hit him with a brick.

 

[olouie]

Originally posted by: csaddict
What brand and model was the plasma?

Electrograph Champion 41CVI

 

[Amused]

Originally posted by: PoPPeR

Originally posted by: Amused

Originally posted by: PoPPeR

Originally posted by: Nebor The amount of money involved shouldn't have any bearing on your moral decision. Ethics are what you do when no one is watching, when you can get away with whatever... But you choose to do right. If 2k would cause you to think lying and stealing was ok, assume it's the same situation, where you won't be caught. How much for you to kill a child? 10 million dollars? 50 million dollars? You've obviously placed prices on your values. And that's just awful. You're telling yourself that you're integrity... your selfworth is worth $2000. How sad. And rationalizing it as Rich man vs. Poor man doesn't cut it. If you bought the Plasma TV from a mom & pop electronics store, you'd still try to rip them off. Even if it put them out of business. Don't pretend it has anything to do w/ Dell being a big company. I swear, you people make me sick sometimes.... There are about 3 or 4 ethical people in this thread. Call Dell, tell them what happened. Maybe they'll help you out. If not, a repair won't cost $2000, and it certainly won't come at the cost of your integrity.

that looks good in writing, but this is the real world. Our world is ruled by money and he would be a fool to let an accident cost him $2000 if there is any way of getting it back. Would I sell myself for $2000? Normally no. If I had just bought a $2000 plasma TV and I had an accident and had just spent all my savings on this particular TV, then yes, i'll trade "ethics and morals" for my $2000 back or a working plasma TV. This situation can be attributed to rich vs poor because the "damage" done to Dell is miniscule. How can you relate returning a plasma TV that you broke to killing a child? They're only similar in theory. You shoudln't feel bad for putting a $2000 dent in Dell's bottom line, especially since it was an accident.

Theft is theft. It is no more excusable because the person you're stealing from is rich. How many people are YOU richer than? What if they took your stuff and defrauded you? Would you say, "that's OK, I'm richer than them." No. You'd be here screaming about how some bum stole your stuff. Morality is NOT relative. It cannot be, for if it is, YOU are just as much a victim as a victimizer. You've just given every bum in the world a pass to steal a few bucks from your bank account. See how fast it adds up.

theft is the same only in theory. Someone steals $5,000 from Bill Gates, see how many people in America care. Steal $5000 from you or me, and people will be a lot more sympathetic. I never said it was okay to steal, I'm saying if the circumstances are such that the damage can be minimal for both sides, then it's a lot more justifiable. There's no reason to make your life harder or any more difficult if you can avoid it. Breaking a TV on accident then claiming it was broken while shipping isn't the same as robbing someone. The outcome may be the same however the circumstances are totally different. I've never intentionally robbed a B&M store or stolen from friends or anything of that sort in my life. I was raised with strict ethics and morals by my parents, and I believe that I am generally a good person. If this transaction took place over an ebay auction or in the FS/T forums, then of course it's something you probably have to live with, because there's no denying that he fvcked up. Just look what you're asking him to do. He's saved up for a $2000 plasma TV, and had an unfortunate accident and now you want him to eat the cost.

You are justifying theft. The damage to him is self inflicted. The damage he will cause Dell if he follows through with your neffarious plan is, no matter how small, theft and a violation of their rights.

Mistakes suck. Learn to live with them instead of justifying theft to make them go away. Theft is theft. What you are proposing is relative morality. And if that is the case, you would not mind if homeless people each took a dollar from your account without your permission, right? You wouldn't mind if a poor E-bay buyer broke a DVD they bought from you, then demanded you refund their money, right?

Relative is relative. If Bill Gates was mugged and $5000 stolen from him, you can bet he would expect, and get the SAME justice you would if you were mugged and $5 was taken.

I'm not "asking" him to do anything. I'm simply laying out what the moral thing to do is. He is free to act as he chooses.

 

[crystal]

Originally posted by: olouie

Originally posted by: Millennium

Originally posted by: mugsywwiii

Originally posted by: olouie
Someone just told me Amex has a 30 day purchase protection that covers accidents. I cant find anything on it. is this true?

See millennium's post on the first page - only covers items less than $1000.

Actually I am wrong on this one. I looked at the Warranty/Return Policy and not the Protection Plan. He has 90 days for accidental damage and it doesn't state a damage amount. Sorry dude I should have looked longer. Call Amex and ask them what the policy limits are and what you need to do.

This could be a lifesaver
:heart:

I agreed. Get your brother to give Amex a call.

 

[olouie]

OK I think the limit is $1000 per incident, but if it comes to that then $1000 is better than nothing.

 

[Looney]

Originally posted by: olouie
OK I think the limit is $1000 per incident, but if it comes to that then $1000 is better than nothing.

First off, call Dell and tell them what happened. They may be able to help you with a replacement. If they can't, then you can claim the $1k from Amex.

 

[Lyfer]

Originally posted by: Elemental007

Originally posted by: KraziKid

Originally posted by: OverVolt

Originally posted by: Imported

Originally posted by: ArmenK
sounds to me like it was damaged in shipping

Sure.. if you have no morals.

for 2k i wouldn't 🙂

Me neither.

I concur.

😀

 

[iwearnosox]

Don't go the shipping damage route- most shippers have exclusions in the fine print which effectively negate any claim against shipping damage on plasmas, it's realy quite a rip off. Visit avsforum.com and view the horror stories of people who had fedex ruin their plasmas without recourse.

I was lucky, both of mine came via Fedex and were delivered ok..

 

[KEV1N]

How is it theft if he calls Dell? End result, he has exchanged $2000 for a working plasma TV.

 

[Eli]

Originally posted by: Moralpanic

Originally posted by: olouie
OK I think the limit is $1000 per incident, but if it comes to that then $1000 is better than nothing.

First off, call Dell and tell them what happened. They may be able to help you with a replacement. If they can't, then you can claim the $1k from Amex.

Seriously. What do you have to lose?

They might tell you to send it back. If they accept it back, they can just do an RMA with the manufacturer, and then the only people out any money is the manufacturer themselves, but they are doing you a favor for being a customer so it is OK.

 

[Looney]

Originally posted by: Eli

Originally posted by: Moralpanic

Originally posted by: olouie
OK I think the limit is $1000 per incident, but if it comes to that then $1000 is better than nothing.

First off, call Dell and tell them what happened. They may be able to help you with a replacement. If they can't, then you can claim the $1k from Amex.

Seriously. What do you have to lose?

They might tell you to send it back. If they accept it back, they can just do an RMA with the manufacturer, and then the only people out any money is the manufacturer themselves, but they are doing you a favor for being a customer so it is OK.

Yeah, the CS might just feel for you and give you an RMA number. I'm not too sure how Dell actually deals with RMA, but my old company, it went like this: We enter what's wrong with the item into a workorder, give the RMA to the customer, and they send in the item. Nowhere do we actually say who's fault it was, or what exactly happened, just what the problem is.

 

[Amused]

Originally posted by: KEV1N
How is it theft if he calls Dell? End result, he has exchanged $2000 for a working plasma TV.

If he calls Dell and tells them the truth, and they agree to a replacement or repair? It is not theft.

If he tells them it came that way, it IS theft. Theft by deception.