Cracked Glass on A Plasma TV

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O

olouie

Golden Member
Sep 19, 2001
1,678
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0
Ok I have an urgent question.

I was unpacking my new Plasma TV from the Dell deal and upon unpacking it, the TV tipped over before I could catch it and hit the floor. The glass / plasma part is now cracked and the unit no longer works.

Is there any way to fix this when it happens or I am just out the 2K I paid for it?

Any help at all is appreciated.
 
Nebor

Nebor

Lifer
Jun 24, 2003
29,582
12
76
Take it to a repair shop. That is truly terrible. You must feel sooooo dumb.
 
A

amnesiac

Lifer
Oct 13, 1999
15,781
1
71
Is there visible physical damage? If not you could just return/exchange it.

Otherwise, I don't know what to say. The same thing happened with a plasma my parents got from Costco -- it just toppled over and broke after the delivery guys unpacked it, but Costco has the best return policy on the planet and exchagned it no problem.
 
O

olouie

Golden Member
Sep 19, 2001
1,678
0
0
Originally posted by: amnesiac
Is there visible physical damage? If not you could just return/exchange it.

Otherwise, I don't know what to say. The same thing happened with a plasma my parents got from Costco -- it just toppled over and broke after the delivery guys unpacked it, but Costco has the best return policy on the planet and exchagned it no problem.
Click to expand...

I was originally going to get it at Costco, but got it from Dell cuz it was cheaper and better. I think i may just have to eat the cost. Too bad its all the money I got for right now, was a present for my dad :(
 
MustangSVT

MustangSVT

Lifer
Oct 7, 2000
11,554
12
81
so which is it?

title- Cracked Glass on A Plasma TV

message - The glass / plasma part is not cracked

either way you = screwed.
 
I

Imdmn04

Platinum Member
Jan 28, 2002
2,566
6
81
Originally posted by: Spoooon
What about returning it to dell? Any kind of warranty on it?
Click to expand...

I think Dell warranty covers defects, not accidents.
 
O

olouie

Golden Member
Sep 19, 2001
1,678
0
0
Originally posted by: MustangSVT
so which is it?

title- Cracked Glass on A Plasma TV

message - The glass / plasma part is not cracked

either way you = screwed.
Click to expand...


sorry i meant NOW cracked
 
O

olouie

Golden Member
Sep 19, 2001
1,678
0
0
Originally posted by: ArmenK
sounds to me like it was damaged in shipping
Click to expand...

I wish that was the case. It has visible cracked in the middle layers. I heard that is basically a shot plasma
 
KK

KK

Lifer
Jan 2, 2001
15,903
4
81
Originally posted by: Imported
Originally posted by: ArmenK
sounds to me like it was damaged in shipping
Click to expand...

Sure.. if you have no morals.
Click to expand...

Fvck morals, we have a broken plasma tv we're talking about.

KK
 
Turkish

Turkish

Lifer
May 26, 2003
15,547
1
81
return it. who cares if you broke it. rich doesn't need to get richer, they need to get poorer.

if you don't return it somehow, you are a dumb fish.
 
O

olouie

Golden Member
Sep 19, 2001
1,678
0
0
I am fcuked. Its my brother who actually purchased the Plasma using Amex and he is unwilling to lie to Dell.

Ah well, I am just going to have to cough up the money I guess.
 
M

Mill

Lifer
Oct 10, 1999
28,558
3
81
What kind of credit card did you buy it with? What about your homeowner's or rental insurance? Some will cover accidents for a deductible. Some credit cards have a no questions asked warranty on products you bought. I seriously don't think you should rip Dell off about it even though I hate the fvckers.
 
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