Costco lifetime warranty?

[cirthix]

that was in december, so 6 months ago

 

[vtohthree]

hmm, interesting thread topic, I always wondered myself about Costo's famous policy. I purchased a 512mb flash card from them, and I am unsatisfied
with the fact that 3 months later they replaced it in their inventory with a 1gig for nearly the same price. I was wondering if it would have been ok to return it, but I let it go, threw away box and receipt as well, you lose some, you win some, and you always lose with technology vs. time.

 

[Blastomyces]

I plan on getting a HDTV from them, I hope they keep the "satisfaction guarantee" in place for those.

 

[oogabooga]

Don't abuse the system like that >< why not just steal your ipod then?

I believe that they will try to take care of you, but they will note if they have in the past and what have you.

 

[Maximus96]

i have an email from costco.com telling me its their corporate policy on lifetime returns, except for computers which is 6 months as previously stated. i try to buy most of my electronic or big ticket items from costco and i save the box/receipt.

 

[tfinch2]

Originally posted by: cirthix
ok, heres the facts:

everything BUT computers have lifetime "satisfaction guarantees" on them, for computers, they have the samee policy BUT it is limited to 6 months. they ask no questions about the product being returned. they can also pull up any recept if it was paid witha credit card (not sure about non cc purchases). i once returned a 3 year old cradked , out of production 17" lcd, and got my original purchase price in STORE CREDIT (they new it was cracked, i told them). they don't give out cash, just store credit. also, DO NOT abuse the system, but keep in mind that you do pay for this "satisfaction guarantee" as part of the purchase price, so don't be afraid to use it. manufacurer warranty period has nothing to do wth it, neither does it's appearance or its condition. as long as all the parts are there, it should be fine

you return a cracked LCD, and you tell us not to abuse the system? HAH

 

[psiu]

Well, I'm sure if the policy gets abused enough for long enough it will be changed. So don't abuse it....if I can get 3 years of work out of some electronics before cracking them...I won't be returning them.

If I had bought my 27" TV from them instead of Walmart though, I would have returned it in a heartbeat when it died (completely out of warranty) 1 year and 3 months later.

If something is cheaper....probably not getting returned. Expensive and defective...going back. Expensive and got my money's worth out of it....not going back.

 

[cavemanmoron]

05/21/2005 02:45 PM

Originally posted by: agentsmith101
Does it mean that mp3 players have a lifetime warranty?

05/21/2005 03:08 PM

Originally posted by: agentsmith101
anyone?

ANyone>>??? I can't wait for 30 mins for my answer.

Go to Costco,
quit Whining.

Send a Costco store to someplace near me,please.

 

[Maximus96]

Originally posted by: tfinch2

Originally posted by: cirthix
ok, heres the facts:

everything BUT computers have lifetime "satisfaction guarantees" on them, for computers, they have the samee policy BUT it is limited to 6 months. they ask no questions about the product being returned. they can also pull up any recept if it was paid witha credit card (not sure about non cc purchases). i once returned a 3 year old cradked , out of production 17" lcd, and got my original purchase price in STORE CREDIT (they new it was cracked, i told them). they don't give out cash, just store credit. also, DO NOT abuse the system, but keep in mind that you do pay for this "satisfaction guarantee" as part of the purchase price, so don't be afraid to use it. manufacurer warranty period has nothing to do wth it, neither does it's appearance or its condition. as long as all the parts are there, it should be fine

you return a cracked LCD, and you tell us not to abuse the system? HAH

at that point he probably was no longer satisfied with the purchase, so he took them up on their guarantee. he paid his yearly membership fees in order to use the system, i don't see that as abuse. if costco didn''t want people to use their return policy, they wouldn't offer it.

 

[tfinch2]

Originally posted by: zaku

Originally posted by: tfinch2

Originally posted by: cirthix
ok, heres the facts:

everything BUT computers have lifetime "satisfaction guarantees" on them, for computers, they have the samee policy BUT it is limited to 6 months. they ask no questions about the product being returned. they can also pull up any recept if it was paid witha credit card (not sure about non cc purchases). i once returned a 3 year old cradked , out of production 17" lcd, and got my original purchase price in STORE CREDIT (they new it was cracked, i told them). they don't give out cash, just store credit. also, DO NOT abuse the system, but keep in mind that you do pay for this "satisfaction guarantee" as part of the purchase price, so don't be afraid to use it. manufacurer warranty period has nothing to do wth it, neither does it's appearance or its condition. as long as all the parts are there, it should be fine

you return a cracked LCD, and you tell us not to abuse the system? HAH

at that point he probably was no longer satisfied with the purchase, so he took them up on their guarantee. he paid his yearly membership fees in order to use the system, i don't see that as abuse. if costco didn''t want people to use their return policy, they wouldn't offer it.

no longer satisfied? he cracked the LCD. last time i checked LCDs don't crack on their own. if that isn't abusing the system, what qualifies as abusing it?

 

[MithShrike]

I was Costco Sales Associate for 3 months over the holidays. Costco does have a lifetime return policy on all items excluding gasoline, food items more than 25% consumed, and computers. In the case of computers there is a 6 month return policy. All technical support for the products must be provided by the manufacturer.

Now, Costco will most likely change the policy for plasma televisions as well because those have a pretty limited lifetime and a lot of customers have been returning the plasma screens.

 

[MithShrike]

Originally posted by: tfinch2
no longer satisfied? he cracked the LCD. last time i checked LCDs don't crack on their own. if that isn't abusing the system, what qualifies as abusing it?

What qualifies as abusing the system is getting an item like a paint sprayer and then bringing it back every few months instead of taking good care of it.

 

[rahvin]

If you abuse the return policy they can and likely will refuse to renew your membership.

You should also keep in mind the return policy only applies while you are a member, if your membership lapses then you cannot return anything.