Corsair PC2-6400C4Ds

[punjabiplaya]

http://www.hardforum.com/showthread.php?t=1126837

For anyone who bought the 6400C4Ds and did now know about the Micron to Promos IC switch, Corsair is offering to send you the 8500C5Ds for the difference.
Amazing service by Corsair.

 

[Duvie]

seems pretty stand up....Hopefully the ppl have kept their receipts....

So basically from this day all other ppl pruchasing them are SOL? I sure hope they post it in more then just THAT forum!

 

[myocardia]

I vote for this to be stickied for a week or two. They were pulling the old bait and switch, though. He all but admits it, near the bottom of his post:

Dominator modules rated at 6400C4 typically use Promos ICs because they are much more available and less expensive.

 

[The-Noid]

I think it is pretty much the best thing I have seen a computer company do in a long time. I don't think the intention was bait and switch to begin with, so they have now proved that it wasn't.

 

[lopri]

Well, I first thought it's refreshing for a change, but then upon close reading:

Corsair will replace your 6400C4Ds with 8500C5Ds, which are Micron based, for the difference in price.

Wonder what their official price for 8500C5 part is? Corsair RAM is heavily overpriced in general.

 

[Shimmishim]

but that sucks like lopri pointed out...

you're paying the difference!

you might have just bought the 8500C5D to begin with then...

i don't agree with this offer...

 

[myocardia]

Originally posted by: lopri
Well, I first thought it's refreshing for a change, but then upon close reading:

Corsair will replace your 6400C4Ds with 8500C5Ds, which are Micron based, for the difference in price.

Wonder what their official price for 8500C5 part is? Corsair RAM is heavily overpriced in general.

It's not as expensive as I thought it would be: link. Of course, most companies retail their RAM directly for quite a bit more than the good etailers sell that same RAM. Some, Mushkin comes to mind, are outrageous.

 

[n7]

This is like a slap in the face :|

So basically, we now have the opportunity to buy RAM we didn't want in the first place since it's overpriced :roll:

What a joke.

I suppose it's better than nothing, but is it really?

 

[Shimmishim]

Originally posted by: n7
This is like a slap in the face :|

So basically, we now have the opportunity to buy RAM we didn't want in the first place since it's overpriced :roll:

What a joke.

I suppose it's better than nothing, but is it really?

No, it's not better than nothing.

I've been reading up on this and what corsair did was not right...

They send out v1.1 sticks to reviewers who say they have micron d9's and then when they release to public most are v2.1 which are promos...

now how is this not a bait and switch?

 

[punjabiplaya]

On my POV (I actually bought some) I see it as deceptive and false advertising by Corsair as they did bait us all into thinking we would be getting some uber clocking RAM.
On their POV, they are just saving some money. They are not obligated to let their RAM run out of spec, just at spec. They have no reason to guarantee 1000MHz on RAM that is supposed to run at 800MHz.
Still, I do feel deceived and am just barely consoled by allowing a step-up.

 

[Roguestar]

At first glance I thought Corsair were stepping up to right their wrong, but then having the cheek to say "you can have it for the difference in price" is basically the same as saying "well you should have bought these pricey ones in the first place".

 

[punjabiplaya]

Well, I sent in my email. We'll see what the step-up price is. I just really like the heatsinks. It keeps the RAM really cool (~30). However, I do have a Zalman 9700 sucking air straight through the top of the memory.
And yes, they are saying you should have bought the more expensive memory. They in no way guarantee their memory to run out of spec. However, it was wrong of them to send out review samples with Micron chips, then switch to Promos for the retail product.

 

[Yellowbeard]

Originally posted by: Shimmishim

Originally posted by: n7
This is like a slap in the face :|

So basically, we now have the opportunity to buy RAM we didn't want in the first place since it's overpriced :roll:

What a joke.

I suppose it's better than nothing, but is it really?

No, it's not better than nothing.

I've been reading up on this and what corsair did was not right...

They send out v1.1 sticks to reviewers who say they have micron d9's and then when they release to public most are v2.1 which are promos...

now how is this not a bait and switch?

First, WE NEVER SENT ANY STICKS OF 6400C4D DOMINATOR TO ANY REVIEWERS!

Second, WE NEVER MARKETED THE MEMORY AS A MICRON PRODUCT!

Accusing us of a mistake is one thing. But, I am sick of people accusing us of ethical misconduct when they don't have a clue as to what they are talking about. Please read the post, it's on atleast 8 forums now. And, if you have the memory and want to find out if the exchange is a satisfactory option, contact us.

In "SOME" cases, the people that bought the PROMOS based memory were charged to the extent that there will be NO CHARGE for the upgrade. However, the only way to know for sure is to contact us.

It is strange how many people that don't even own our memory are yelling the loudest here.

So, please, if you don't own the memory in question and/or can't be helpful here, keep the thread on topic. We are genuinely trying to the right thing here. However, some people would criticize us even if we offered tropical vacations along with the new memory.

 

[punjabiplaya]

Are all Corsair employees pirates?
/Blackbeard

 

[Yellowbeard]

In keeping with the company image we usually take a pirate themed name. I could not think of a "serious" pirate name so I chose Yellowbeard from the old Monty Python + Cheech n Chong flik.

 

[GuitarDaddy]

I see some reviewers jumped the gun and assumed these sticks had D9's because previous Dominator sticks had them. I fault the reviewers primarily for this, but Corsair has a hand in the blame IMO because of there ommision of the informantion (intentional or not).

When you introduce a new SKU in the Dominator line that has been all Micron chips, that isn't and uses different chips than the rest of the line and don't make this info readily available, it is a bit deceptive and it's easy to see why some would make the wrong assumption.

 

[Yellowbeard]

PC6400C4D HAS NEVER BEEN REVIEWED! IT WAS NEVER EVER NEVER SENT OUT FOR REVIEW TO ANYONE! It was never marketed as a Micron part.

And, the information is readily available and there is absolutely NO deception here.
Corsair IC INQUIRY THREAD

Do you need you actually need assistance here with a Dominator issue?

 

[Shimmishim]

how about calming down a bit?

i didn't realize tech support people "yelled" at their customers... doesn't make corsair look good.

and my apologies if i was misinformed about the review samples... but it's strange how so many people have been saying the same thing...

and no, i do not need assistance with a Dominator issue but thanks for asking

 

[Yellowbeard]

Originally posted by: Shimmishim
how about calming down a bit?

i didn't realize tech support people "yelled" at their customers... doesn't make corsair look good.

and my apologies if i was misinformed about the review samples... but it's strange how so many people have been saying the same thing...

In no specific order, I am very calm. And my apologies if you take my emphasis on certain words as "yelling". However, you and others here are questioning Corsair's ethics ( and thus mine ) so I emphasized what is posted repeatedly here and all over the internet so that it would not go unnoticed yet again. There is no doubt that a bad situation has occurred and we are remedying that. But, improper accusations of bait and switch here are going to be addressed.

And, you are not a Corsair customer so by your statement above, I'm not really addressing you in the context you have used.

We would genuinely appreciate you becoming a Corsair customer at some point. Please let me know if I can ever help you in any way.

 

[Shimmishim]

Originally posted by: Yellowbeard

Originally posted by: Shimmishim
how about calming down a bit?

i didn't realize tech support people "yelled" at their customers... doesn't make corsair look good.

and my apologies if i was misinformed about the review samples... but it's strange how so many people have been saying the same thing...

And, you are not a Corsair customer so by your statement above, I'm not really addressing you in the context you have used.

We would genuinely appreciate you becoming a Corsair customer at some point. Please let me know if I can ever help you in any way.

but i AM a corsair customer... i just don't happen to own a pair of dominators.

i have some very very nice pc3200LL bh-5's 2x512 kit that i use.

being a corsair customer and reading what i have makes this whole situation a little more upsetting for me.

that's why i care about this whole situation.

 

[Yellowbeard]

AH!. Then I still was not intending to "yell" at you and, double my apologies for coming across in a confrontational manner to a Corsair PC3200LL customer. However, this situation is attracting literally hundreds of posters (mostly woefully misinformed) that have not bought the Dominator nor do they intend to. And, rather than read our threads or do a bit of Googling, they simply jump on the wagon of accusations. There are probably 100:1 or more posts from people who do not have our PC6400C4D.

And, we freely acknowledge the mistake and chain of events that led to this situation. However, we DO NOT want to sit back and simply let people slander us making accusations of bait and switch, etc. So, when people post in a thread making that accusation AFTER the information has already been posted in or linked to in that same thread, I can only assume they are here to bash us simply because we are Corsair. Bashing, disliking, hating or whatever is typical, to be expected, and to be ignored. However all of that is vastly different from outright accusing us of unethical business practices. In the face of those types of accusations, my responses are spot on.

So, when I figure out which category you fit into, I'll address you accordingly. Thanks for being a Corsair customer!

 

[Shimmishim]

Corsair is a very well respected memory company. I think that's part of the reason why there's so much anger and hostility for what has happened. If Corsair was a small tier 3 memory company and something like this happened, people wouldn't be surprised and it wouldn't be blown out of proportion.

Due to the fact that Corsair IS so large, it is a big deal. Many people have come to know and trust the Corsair name. That is why people are angry. Another good point that someone made was... yes, corsair did NOT deceive people outright as you said, they never claimed it had micron D9... which is true... only a few companies will claim a certain memory module for their memory...

But I have a question... are the price of Promos IC's and Micron D9 IC's the same price?

If they are, then I think the switch would have been more justified but some people seem to believe that Micron D9 is more expensive and a switch from v1.1 to v2.1 should have had a lower cost incorporated into the change.

Like i said, I have no idea how much the IC's cost and if they are the same, then I say you get what you paid for and that's the end of it.

 

[cmdrdredd]

Originally posted by: Yellowbeard

Originally posted by: Shimmishim

Originally posted by: n7
This is like a slap in the face :|

So basically, we now have the opportunity to buy RAM we didn't want in the first place since it's overpriced :roll:

What a joke.

I suppose it's better than nothing, but is it really?

No, it's not better than nothing.

I've been reading up on this and what corsair did was not right...

They send out v1.1 sticks to reviewers who say they have micron d9's and then when they release to public most are v2.1 which are promos...

now how is this not a bait and switch?

First, WE NEVER SENT ANY STICKS OF 6400C4D DOMINATOR TO ANY REVIEWERS!

Second, WE NEVER MARKETED THE MEMORY AS A MICRON PRODUCT!

Accusing us of a mistake is one thing. But, I am sick of people accusing us of ethical misconduct when they don't have a clue as to what they are talking about. Please read the post, it's on atleast 8 forums now. And, if you have the memory and want to find out if the exchange is a satisfactory option, contact us.

In "SOME" cases, the people that bought the PROMOS based memory were charged to the extent that there will be NO CHARGE for the upgrade. However, the only way to know for sure is to contact us.

It is strange how many people that don't even own our memory are yelling the loudest here.

So, please, if you don't own the memory in question and/or can't be helpful here, keep the thread on topic. We are genuinely trying to the right thing here. However, some people would criticize us even if we offered tropical vacations along with the new memory.

Your own employee posted on various forums saying "All Dominator memory we sell is based on micron ICs." That is a blatant LIE!

 

[Yellowbeard]

Well, I cannot comment on specific pricing as I simply don't know. And, if I were to speculate too much I may put Corsair into an adversarial position with the retailers. However, the information on IC pricing is out there. And, IC pricing directly affects our pricing we set for selling to wholesalers and retailers. So, "IF" we did sell a lower cost set of memory to a wholesaler or retailer, it would then be up to them to reflect the price change.

 

[cmdrdredd]

Originally posted by: Yellowbeard
PC6400C4D HAS NEVER BEEN REVIEWED! IT WAS NEVER EVER NEVER SENT OUT FOR REVIEW TO ANYONE! It was never marketed as a Micron part.

And, the information is readily available and there is absolutely NO deception here.
Corsair IC INQUIRY THREAD

Do you need you actually need assistance here with a Dominator issue?

Look, the problem is. Mushkin differentiates different ICs with heatspreader color. Black = Micron guaranteed, green = something else never micron. Red = binned Micron guaranteed. Now, Mushkin is not my first choice but they do differentiate. You guys, just slap a new sticker on the same exact PCB. Post it on your site or not, but NO RETAILER will give you exact hand picked part and revision numbers from the warehouse. No matter what you say, there's NO WAY TO TELL. Unless of course I want to pay $400+ for 2GB which I have to say... no thanks. G.SKill...the HZ series guarantees Micron IC (black heatspreader) other color = perhaps promos, perhaps elpedia etc. Crucial is always Micron based (no binning here though). Do you see where I'm going? I understand you can't make everything with Micron, but you should differentiate between Micron and Non micron with the heatspreader color. Or do what OCZ and Team does. When one IC is not available they EOL the part and release a different part entirely.