Connection problem

[bruinwar]

Every 10-15 mins we have a complete loss of connectivity for 10-30 secs with our Wide Open West cable Internet connection. My wife & I are gamers & see this connection loss immediately when playing. Quite annoying. Our set up includes 3 desktops & 1 laptop sharing a Buffalo wireless router. The desktops are all hard wired. When we are experiencing the problem I have checked the third desktop & find it also has no connection.

In diagnosing the problem I removed the router from the equation by using my Netgear 10/100 switch (the ISP actually allows three I.P. addresses). I then dug our my Linksys switch & replaced the Netgear & still lose the connection. All that is left is the cable modem itself or something upstream.

The cable guy is coming tomorrow (Tues 3/25) & having 11 years of cable Internet experience I do not hold out much hope that this guy will know his stuff. What I am looking for is some diagnosing software that I can use to provide my ISP with actual logged data that clearing shows the problem.

Does anyone have any suggestions as to a freeware/shareware program that I could use to collect some data on this problem? Better yet maybe someone has experience with this specific problem & has some ideas of a fix.

Thanks in advance!

Joe S.

 

[NickOlsen8390]

I would just have him check the signal on the line and demand a replacement modem (if they provided the one you have now)
my friend is on his 3rd modem here. And this one works perfect.

as for software i cant help you.

 

[bruinwar]

Yep, hoping that it's the cable modem. Funny thing is that I am getting incredible download speeds right now. As much as 10 megabit from Mich to L.A. Just doesn't keep a nice steady connection.

Thanks for your reply!

 

[The Bakery]

Could be a damaged coupling or severed coax cable that is just sitting pretty for a min while you get that good connection.

Had the same issue for 3 weeks, as soon as I would connect and get about 100k through, the connection would degrade. New
line dropped from street - same issue.

Knicked coax cable behind wall plate.