• We’re currently investigating an issue related to the forum theme and styling that is impacting page layout and visual formatting. The problem has been identified, and we are actively working on a resolution. There is no impact to user data or functionality, this is strictly a front-end display issue. We’ll post an update once the fix has been deployed. Thanks for your patience while we get this sorted.

Computer Geeks problems

N

necro702

Banned
Anyone know the best way to resolve problems with them? I usually
use Newegg and Mwave but computer geeks had some good deals.

I ordered a 17" Black/Silver CRT but they sent a white one?

I ordered a 10bay black window case they had on special. The
case came with a small dent and the window has scratches.

I think I can live with the case as is but what can I do about the
monitor?

TIA
 
Originally posted by: necro702
Anyone know the best way to resolve problems with them? I usually use Newegg and Mwave but computer geeks had some good deals. I ordered a 17" Black/Silver CRT but they sent a white one? I ordered a 10bay black window case they had on special. The case came with a small dent and the window has scratches. I think I can live with the case as is but what can I do about the monitor? TIA
Click to expand...

3 dollar bottle of spray-paint?
 
RMA it and send it back. I would suggest calling them over emailing them. A friend of mine got a defective monitor from them and did the same thing. They sent him a new one no extra charge.
 
yup, give customer service a call in the morning. I'm sure they wont have a problem with an exchange.

Luden.
 
Originally posted by: illusion88
RMA it and send it back. I would suggest calling them over emailing them. A friend of mine got a defective monitor from them and did the same thing. They sent him a new one no extra charge.
Click to expand...

So I will have to pay shipping again and be without a monitor? The monitor is heavy and will cost like $30 for me to ship probably.

 
man.... this place is ridiculous... after several emails
its still not resolved. they have not shipped me the
correct monitor yet. The want me to send the incorrect
monitor back before they send out the black/silver one.



Thank you for the information we will create an advance replacement order and an RMA number as soon as possible. And email that information to you with in 48 business hours.


Thank you



That is the email the sent me yesterday. Whoever runs customer
service there needs to be fired. They can't even leave a name at
the end of emails so I know who I am talking with.

:|

Oh they also requested that I send my CC info to them through
email when its already on my account with them???
 
Originally posted by: necro702
man.... this place is ridiculous... after several emails
its still not resolved. they have not shipped me the
correct monitor yet. The want me to send the incorrect
monitor back before they send out the black/silver one.



Thank you for the information we will create an advance replacement order and an RMA number as soon as possible. And email that information to you with in 48 business hours.


Thank you



That is the email the sent me yesterday. Whoever runs customer
service there needs to be fired. They can't even leave a name at
the end of emails so I know who I am talking with.

:|

Oh they also requested that I send my CC info to them through
email when its already on my account with them???
Click to expand...

People said to call them.
 
I'd suggest calling them. Their support via email is horrendous, and your problem with not go away that way.

I bought a 21" monitor from them, was cracked in shipment, it took a complaint to my credit card company to get it resolved (although it was never really resolved.. their policy says they will replace it, they never replaced it, just refunded me after I acrewed interest on the ~$200.)

I'll never buy from them again, simply because I don't want the chance of being screwed again by the same ppl.
 
You must log in or register to reply here.

TRENDING THREADS

Back
Top