comcast shut off my service today

[SunnyD]

They are not required to notify you of anything.

They ARE required to notify you. As I pointed out, they simply choose to do it at the point when you sign up. There's a handy little link on the website that clearly tells new customers that the advertised promo prices will go up after the promo period.

That's it, their obligation is done. I was responding to techs, who was being an ignorant dumbass trying to imply he was NEVER notified that it was promotional pricing and the price would change.

 

[MrDudeMan]

The exact same thing happened to me. Also, the problem is that they are fucking morons and don't know how to setup an autopay service. It takes up to two billing cycles for autopay to start working, so if you set it up on day 1, that's why it never billed correctly. SO dumb.

 

[slightlyhuman]

ISP companies suck, this is not news.

 

[BoomerD]

Sadly, ComCrap will be turning my cable (TV, internet and phone) off this weekend. I'm gonna miss their excellent internet.



We're moving across town and ComCrap doesn't serve that part of town...we're stuck with Wave Broadband...and almost everyone we know who has their service hates them.

 

[jaqie]

As for the person/people mentioning DSL as if it is a horrible thing:

I have centurylink (used to be qwest) DSL, the fastest they offer in this small town of 12/1Mbps, and use my own modem I got used from goodwill for $1. Once they sorted a problem with the line, I have had pings to google of 20-40ms consistently (I have a windows gadget that pings google every 5 secs and charts the result) and service has only dropped for a few minutes like twice in 6 months now - and I get line speed all the time. I also only pay ~$31 a month, and have no set monthly data cap. They also don't try bundling me with anything, ever.

Sometimes DSL can be far, far better than cable. You could be surprised. Try cutting the "cable" sometime.

 

[Tweak155]

As for the person/people mentioning DSL as if it is a horrible thing:

I have centurylink (used to be qwest) DSL, the fastest they offer in this small town of 12/1Mbps, and use my own modem I got used from goodwill for $1. Once they sorted a problem with the line, I have had pings to google of 20-40ms consistently (I have a windows gadget that pings google every 5 secs and charts the result) and service has only dropped for a few minutes like twice in 6 months now - and I get line speed all the time. I also only pay ~$31 a month, and have no set monthly data cap. They also don't try bundling me with anything, ever.

Sometimes DSL can be far, far better than cable. You could be surprised. Try cutting the "cable" sometime.

If you consider what you just described as far better than cable, I don't know what to say. I pay $29.99/mo and get 30/6 and haven't had any interruptions.

 

[jaqie]

If you consider what you just described as far better than cable, I don't know what to say. I pay $29.99/mo and get 30/6 and haven't had any interruptions.

In this small town you can only get comcast's "burst" 20/4 service for $75/month with their cap stupidity and their marketing stupidity.

Apparently you have some issues realizing not everyone lives in an area with huge speed capabilities and such.

 

[Tweak155]

In this small town you can only get comcast's "burst" 20/4 service for $75/month with their cap stupidity and their marketing stupidity.

Apparently you have some issues realizing not everyone lives in an area with huge speed capabilities and such.

That's irrelevant to your statement. Your statement should be revised to include by location, rather than expecting it to be derived from your entire post. I have no problems realizing anything, it is the statement that is flawed. Not to mention "better" is relative in this context.

 

[jaqie]

LOL and now you fail to realize not only that everything is relative, but also that the towns with better infrastructure could have better infrastructure for dsl as well as for cable!

You're comical!

 

[McLovin]

Wow that sucks. Whole point of auto payments is that it should be set and forget. I would at least fight any over due fees if there are any. It's completely their fault not yours.

Pretty much this. :thumbsup:

 

[sze5003]

Even where I live in a large city the best dsl I can get from Verizon is 7Mb-15 and you must have their phone service of course. That's $30 a month plus whatever the phone line per month will cost. I'm paying for Comcast right now $80/month for digital cable preferred and 15/5 internet although my speeds are faster than that.

 

[Tweak155]

LOL and now you fail to realize not only that everything is relative, but also that the towns with better infrastructure could have better infrastructure for dsl as well as for cable!

You're comical!

Certainly everything is relative, including how you postulate a statement. It's clear I'm wasting my time though given your responses. It's not like this topic matters anyway.

 

[rudeguy]

Speaking as a customer and as a former cable company employee; never set up autopay.

They are famous for billing glitches that cause even worse problems than *NOT* billing you. I have personally witnessed a $21,000 credit issued because of a glitch in autopay.

Never use autopay with the cable company.

 

[vailr]

I changed my address on my bank account when I moved but that was one of the first things I did. Not sure if there would have been any sort of delay with that given how things are all done online now, or if they did adjust it after the fact.

Bingo!
If you change your billing address, they'd therefore likely require re-submission of the auto-pay paperwork.

 

[rudeguy]

Bingo!
If you change your billing address, they'd therefore likely require re-submission of the auto-pay paperwork.

Not usually

The post office auto-updates the cable companies of change of addresses. Its pretty rare for a move to trigger a decline. That is unless Brandon didn't file a change of address at the post office.

 

[slightlyhuman]

question regarding DSL/CABLE:

Right now I'm on a 50mb(just upped to 70mb today to "try" it out) cable connection right now. I deal with the bull shit peak times, etc and get packet loss during primetime hours. However, I'm getting DSL 12mb today and am curious if there's a possibility of having a lower ping(I don 't care about DL rate, just latency for quake 2) since I'm practically across the road from the DSLAM:



Uploaded with ImageShack.us


Or am I completely off?

 

[rudeguy]

question regarding DSL/CABLE:

Right now I'm on a 50mb(just upped to 70mb today to "try" it out) cable connection right now. I deal with the bull shit peak times, etc and get packet loss during primetime hours. However, I'm getting DSL 12mb today and am curious if there's a possibility of having a lower ping(I don 't care about DL rate, just latency for quake 2) since I'm practically across the road from the DSLAM:



Uploaded with ImageShack.us


Or am I completely off?

My bet is that their line follows the roads, so it runs pretty far. Plus it looks like you are in a multi-dwelling unit, which is worst case scenario for connections. Especially if you are concerned about packet loss and ping.

 

[Svnla]

Pay your bill, dead beat.

<running away quickly>