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comcast shut off my service today

gorcorps

gorcorps

aka Brandon
Apparently my account was past due. That's really odd considering it was set up for automatic payments as soon as I started service. Not a single call, text, mailer, or email about being past due either. I'm not sure what happened, but apparently my auto payments just stopped one day. I've went in and made sure auto payments are set up again, and will keep a closer eye on it, but this is just stupid. I could call and complain but what will it help? All I'll do is get mad at a customer service person who will just check my account and confirm everything is set up (as of now).

Apparently auto pay isn't always autopay with comcast, so check once in a while to make sure things are okay. Don't expect them to tell you when things aren't okay either.
 
Comcast is so screwed up that when my "special" introductory year was up and my bill went up 75 dollars a month they didn't notify me in advance.

Oh, wait.
 
They can just hit a switch and you'll be back up and running no biggy. Unless you're just so emotional distraught that you have to go without internet for a hour or so.

Screw up on auto pay isn't anything new. Be glad you didn't have to deal with the hassle of multi-charges.
 
I had the same problem with TWC for about year. The auto payment stuff seemed to be broken so I had to manually pay them.
 
Damn, you had a lot of faith that they wouldnt overcharge you or that your rates would go up without notice.

I never do auto payments. Cable companies be trippin'
 
I find it hard to believe you didn't get any emails. I get one the day my bill comes out, the day before it is due, and the day after it was due. And once a week after that. I didn't even sign up for alerts, or turn them on.

However, I absolutely believe your autopay, automatically turned off, cause mine does that every 6 months or so. I think they do that on purpose to get late fees.
 
OP, let this be a lesson to check your CC or Debit statements every month. You should know what recurring charges you should see on each statement.
 
I was able to call today to make sure I'm not getting hit on my credit or anything like that. They said dings to your credit do not occur if you're a current customer and still able to make payments, and that it only hits your credit if you fail to pay for an extended period to where they drop you as a customer and go through the collection process.
 
Did you tell them, "Do you know who I am??? I have a freaking custom title on ATOT, take that bitches ... now unlock my account."

Or maybe not.
 
Wow that sucks. Whole point of auto payments is that it should be set and forget. I would at least fight any over due fees if there are any. It's completely their fault not yours.
 
Email, explain the situation, and they'll most likely give do a one time courtesy and credit you the fees. They did for me.
 
It could just as likely have been the fault of your designated funding source: bank or credit card.
For example: someone at your bank changed the street address slightly, such as: "Avenue" to "Ave.", so as to conform to official USPS abbreviation usage. Or: something else equally stupid.
 
gorcorps said:
I was able to call today to make sure I'm not getting hit on my credit or anything like that. They said dings to your credit do not occur if you're a current customer and still able to make payments, and that it only hits your credit if you fail to pay for an extended period to where they drop you as a customer and go through the collection process.
Click to expand...

This happened to my dad too just a month or 2 ago. His auto payment got dropped and they said his account was past due. Made no sense.

Maybe a widespread issue.
 
Red Squirrel said:
Wow that sucks. Whole point of auto payments is that it should be set and forget. I would at least fight any over due fees if there are any. It's completely their fault not yours.
Click to expand...

ManBearPig said:
Email, explain the situation, and they'll most likely give do a one time courtesy and credit you the fees. They did for me.
Click to expand...

There weren't any late fees which was odd. I figured they would jump at the chance to charge late fees that I'd have to fight, but all that was on my account were the unpaid bills. One less thing I had to complain about.


vailr said:
It could just as likely have been the fault of your designated funding source: bank or credit card.
For example: someone at your bank changed the street address slightly, such as: "Avenue" to "Ave.", so as to conform to official USPS abbreviation usage. Or: something else equally stupid.
Click to expand...

Possibly

I changed my address on my bank account when I moved but that was one of the first things I did. Not sure if there would have been any sort of delay with that given how things are all done online now, or if they did adjust it after the fact.
 
Tweak155 said:
This happened to my dad too just a month or 2 ago. His auto payment got dropped and they said his account was past due. Made no sense.

Maybe a widespread issue.
Click to expand...

:hmm: That'd be a PITA. The lady I talked to didn't hint that it's been happening much but who knows.


Unrelated: Did anyone else know you can only multi-quote 3 posts at max? I try my best to consolidate and not multi post but here I'm forced to :colbert:
 
gorcorps said:
:hmm: That'd be a PITA. The lady I talked to didn't hint that it's been happening much but who knows.


Unrelated: Did anyone else know you can only multi-quote 3 posts at max? I try my best to consolidate and not multi post but here I'm forced to :colbert:
Click to expand...

I knew.
 
I never use their auto payment option. Because every 6 months the price goes up and I have to call and ask to cancel or ask for other promotions. They are always trying to get me to get the triple play crap which I have no need for.

I also love how when you call to change or add a service they charge you 2.00 bucks to make a change to your account. I added internet to my digital preferred, payed in full my last month's bill, and they even charged me a prorated amount on the old service plus the new service which was the internet. I had business class internet up until august 9th and when I called July 30 to have them add residential internet to my tv, I specifically told them not to activate it until the 9th.

The lady on the phone said it would not turn on until then since I have my own modem and my business class internet was active until the 9th.

I would love to switch companies but I have no options except for verizon slow dsl in my apartment.
 
techs said:
Comcast is so screwed up that when my "special" introductory year was up and my bill went up 75 dollars a month they didn't notify me in advance.

Oh, wait.
Click to expand...

Sure they did. You just didn't read the fine print on the promo pricing when you signed up. Not their fault you're ignorant of the T's & C's of what you're signing up for.
 
Send them a bill for their screwup. I know it sounds odd, but years ago I started treating companies as though I am also a company. For example, I was out of Comcast service for 3 days, of course my bill didn't reflect any change so I printed up a bill that looks very professional, I deducted the cost of 3 days and then also charged them a late fee as it was past 30 days since the incident of $30, taxes and some other fee and sent it to them along with a return envelope that required a postage stamp of course. They eventually call me and though they weren't going to send me a check I wound up with getting a month free.
When I did something similar with AT&T, I got no response for 3 months and each month I added a late fee, the third time I sent a final notice and they quickly sent me a check no questions asked, late fee's included.

I found it doesn't work with all companies and it needs to be sent to the right dept but I figure I have the right to bill them for such since if I was at fault for anything, they always charge me and send me late fee's..etc.
 
Schfifty Five said:
OP, let this be a lesson to check your CC or Debit statements every month. You should know what recurring charges you should see on each statement.
Click to expand...

Yea, I have one card that is just for autopays. So I know how many charges should be on the bill and for about how much. Trouble is when the charges fall under the same billing period.
 
SunnyD said:
Sure they did. You just didn't read the fine print on the promo pricing when you signed up. Not their fault you're ignorant of the T's & C's of what you're signing up for.
Click to expand...

They are not required to notify you of anything. It's a given that your price will go up. When I get that bill that shows how jacked up the price is, I call in directly to the cancellation hotline. Sometimes if you are nice and tell them you have had no issues they will put you on another special. If not, they will take 5 bucks off your bill each month.

It's a bunch of BS because they always have a promotion going on. They once told me no sir, we have nothing. A day later I get a flier in the mail for current residents where you can get internet and tv for $80 a month.
 
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