can't redeem ms points

[chorb]

I've bought plenty of points in the past through Amazon online instant codes, but for some reason tonight when I try to redeem the code (tried both through the xbox menu and xbox.com) I keep getting the error: "An error has occurred during the transaction. Please try again later"

its been about 4 hours now and still can't redeem (want to play Limbo). Anyone know if its something on my end or if MS Live is fubared?

 

[gorcorps]

If you can't redeem on the console, trying redeeming through xbox.com. It might just be a hiccup in the console servers or something and it may work there. If not that MS is having problems I guess 🙁

 

[Kabob]

Send the code my way and I'll test it for ya 😀

 

[chorb]

lol thanks Kabob, such a helpful guy.

I tried redeeming on both console and computer, still neither work 12 hours later. I opened a ticket with their support, hopefully it gets resolved... I want to give them money so I suspect it will.

 

[Kabob]

Yeah, go through Amazon customer support first, hopefully they'll get it resolved. I mean, I suppose it is possible they generated an invalid code or something.

 

[gorcorps]

Yeah, go through Amazon customer support first, hopefully they'll get it resolved. I mean, I suppose it is possible they generated an invalid code or something.

Then it would have said the code was invalid, not An error has occurred during the transaction.

 

[chorb]

called xbox live support and apparently my account has been locked since April due to "suspicious activity". 45 minutes on the phone and 2 reps later I'm told I have to wait up to 3 days before I'll receive a call back from "upper management" to get my account unlocked.
No one could quite tell me why it was locked, or why adding a MS points card I ALREADY BOUGHT is such big hassle. frustrating.

 

[Kabob]

That's ridiculous.