Cant Print to one printer

[zmanb213]

Hi all. I have a user that for some reason cant print to a certain printer on our network. He can print to every other printer without any problem but not to this one. The printers security is set to allow everyone. When I log in as an admin on his workstation I cant print either so the problem seems to be related to the pc itself. Anyone have any ideas? Thanks for your help.

 

[spherrod]

have you uninstalled and reinstalled the printer on that machine?

 

[montag451]

What does it say - what error?

 

[zmanb213]

I have uninstalled/reinstalled but that did not help.

The error message reads "Windows cannot print due to current printer setup.

 

[spherrod]

What's the make and model of printer - is it different to any others on the Network?

 

[montag451]

Do as Spherrod suggested - delete the printer, then re-install

 

[zmanb213]

Its an HP 5100 which is more or less a standard model on our network.

 

[montag451]

What applications have trouble from this computer?

Can he get the printer to do anything from his system, anything at all?

 

[zmanb213]

Hes not running any troublesome programs. All his apps are standard for our image. Hes printing fine to every other printer except this one. I can ping the printer fine which just confuses me more since i cant even get a test page to print. Somebody suggested adding the printer name and IP to the pc's host file. Any thoughts on that?

 

[spherrod]

shouldn't be necessary to put it in the hosts file - is it definitely using the same driver for that printer as the other 5100's?

 

[zmanb213]

Yup. I've tried the standard 5100 driver and the post script driver and neither made a difference.