What do you mean only updates every 53 minutes? So if you send the gmail account an email it takes 53 minutes to arrive? Every online email account I have updates almost the instant the email is sent. If I send something from yahoo to gmail it's typically there in less than 10-20 seconds.
The exception would be my email clients like Outlook which has a 5 minute send/receive timer.
Is that because they are using a VPN?gmail only updates on theirs like every 53 minutes
no they are not on the VPN yet
gmail would be ideal if it refreshed properly
every time I check it on their computer through settings/accounts/check mail now it shows that a long time has gone by without checking the mail
sending mails is instant
it is not a browser problem, I have tried IE 11, Firefox, Chrome, it is not a browser problem.
We have tried Thunderbird and other clients with the VPN enabled, we had to contact the VPN people every few days to get their email whitelisted again.
no they are not on the VPN yet
gmail would be ideal if it refreshed properly
every time I check it on their computer through settings/accounts/check mail now it shows that a long time has gone by without checking the mail
sending mails is instant
Gmail updates from third party pop email accounts based upon the frequency of the mail received. If the pop account gets email frequently then gmail will pull it more frequently.
Gmail also will do a pop update if the refresh button is clicked on.
So wait, rereading the thread it sounds like you're not using an actual Gmail email account to send/receive, but are using Gmail as the client and adding an *external* POP/IMAP account to be checked through Gmail via the Mail Fetcher feature?
In that case, we need to be looking at the external email service, not Gmail.
gmail on my PC does NOT do an IMAP update if the refresh button is applied or clicking inbox, it still says mail was last checked 21 minutes ago.
Refresh POP accounts: Clicking the refresh link at the top of your inbox will now not only update your inbox with your new Gmail messages, but will also fetch messages from any other POP accounts which you have set up.
