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Can anyone look over my resume?

J

jobberd

Banned
I'm planning on getting a job as tech support and this is the first resume I've written. Would anyone care to look it over and give me any pointers as to how to improve it? I would really appreciate it, thank you.

To see my resume, click here.

Note: I'm also going to work at Goodwill part time as part of my community service, so that will be added shortly
 
Okay, my credentials. 🙂 I've been a tech recruiter for a couple of years so I've seen a couple thousand resumes. Good job. Try using bullets, it cleans up the format a little and makes it easy to read. Some of your interests are a little off topic, try to stay relevant. Typing speed at... should just be typing speed: You've got some extra space after Microsoft Office (only matters if you're sending an electronic copy of the resume, irrelevant if hard copy) Waterloo Math Contest should be capitalized.

Nice resume. Good luck! 🙂
 
--->The REAL version, obtained by Monel Funkawitz.<---




John Smith
Address
Location
Postal Code
Telephone #
Email

Objective
To further my experience and knowledge in the IT field through hard work and ass kissing

Education + Awards
Attending ***** Secondary School Grade 11
***** Elementary School 1991-99
Grade 8 diploma received in June 1999
Honour Roll award in Grade 8 and 9
Attended math and english enhancing program called Pokemon from 1992 to 1998; Received top 200 award
Ranked in top 5 achievers for Grade 9 Waterloo math contest. Got ass kicked by 6th grader.

Skillz
Proficient with Windows 9x/Windows 2000/Windows XP/Linux/Atari/FreeBSD
Able to network and understands fundamental internet infrastructure homogulator concepts
Limited programming ability in Python, Universal Remotes, and Visual Basic
Able to efficiently use a wide variety of Windows applications including but limited to Microsoft Office, Microsoft Business Monopoly and Law Breaking, Microsoft Outlook, network tools (ping, tracert, nslookup, BSOD etc), and Internet Exploder.
Thinking Speed at approximately 90 TPM (Thoughts per minute)

Traits
Responsible
Well-developed personal management skills
Macdaddy pimp
Sociable and friendly. Enjoys staying indoors all the time and screaming at people.
Knowledgeable with many aspects of computing
Good math and communication skills
Fluent in English and Polish. Knowledgeable in many Polish jokes

Interests
Networking
Programming
Molesting cattle
Books
Clicking pens really fast
Movies
Talking with friends

Activities
Currently studying for Cisco Certified Network Associate Certification
Furthering knowledge in programming universal remotes

References
Available upon request.





Looks good. 😀
 
Monel: your parody of my resume is hauntingly accurate! The fight with the 6th grader wasn't fair though, he used a broom 😛
Thanks for your helpful(?) reply 😀
Oh, and thanks for the advice HotChic, I'll be sure to make those changes 🙂
 


<< Ranked in top 5 achievers for Grade 9 Waterloo math contest. >>



Is that the Pascal? I came fourth when I was in grade 8. Then won it in grade 9. Never thought to put it on my resume though. Maybe that's why the job offers aren't rolling in... 😉

But seriously, I used the MS Word template to help me do mine. Have you considered that?
 


<< Is that the Pascal? I came fourth when I was in grade 8. Never thought to put it on my resume though. Maybe that's why the job offers aren't rolling in... 😉 >>

Hehe yeah, I thought of everything I could to put on my resume considering my lack of actual job experience 😱

<< But seriously, I used the MS Word template to help me do mine. Have you considered that? >>

Yeah, I didn't like the particular templates they provided. Plus, the majority of people are probably already using those, so I decided to do something a little different
 
Name
Address
Phone


CUSTOMER SERVICE PROFESSIONAL

PROFILE:
? More than 7 years? successful experience in Customer Service & Support with recognized strengths in account maintenance, problem-solving & trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to alleviate problems in the first place.
? Possess solid computer skills. Excellent working knowledge using both IBM and Mac systems; Lotus 1-2-3, Excel, WordPerfect, Microsoft Word, CT DataTrac.
? Ability to train, motivate, and supervise Customer Service employees. A team player, acknowledged as ?Total Quality Customer Service Professional.?
? Develop plan, conduct audits and variance analyses, process payroll and payroll tax reports and filings, and maintain/update accurate inventories.

Synopsis of Achievements
Increased customer retention by 19%, from 72% to 91%
Reactivated 9 key accounts ($253K/year), utilizing persuasion/mediation skills
Proactive planning led to notable increase in morale in all departments
Created customer satisfaction survey, drastically reducing potential problems

EMPLOYMENT:
1990 - Present Cellular One, Newport, RI
Customer Service Representative
Work with 28 sales professionals covering 2 states (Rhode Island and Connecticut), responsible for over 3,800 individual and corporate accounts.

? Support sales reps in opening new accounts and upgrading existing service
? Quickly and effectively solve customer challenges
? Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service


1985 - 1990 Daniel Southerland, Public Speaker, Newport, RI
Client Support
Worked with nationally acclaimed trainer and public speaker in booking programs. Work entailed heavy cold-canvassing, working with speakers bureaus, and following up on referrals.

? Instrumental in igniting revenues from $58K in 1985 to $686K in 1990
? Received Red Ribbon Award from National Speakers Bureau for fine work
? Helped position Southerland to land VP position with Pilzer Seminar Group

EDUCATION: Southern New England Junior College, Providence, RI
Associate of Arts: Communications & Public Relations, 1985

REFERENCES: Furnished upon request.
 
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