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Calling the microsoft store

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shabby

Diamond Member
Needed a laptop the other day so i called the microsoft store near me to see if it was in stock

me: do you have the asus transformer laptop in stock?
store: let me call the store for you and find out
me: didn't i just call the store?
store: no you've reached sales support
me: oh ok
few minutes later
store: no sorry its out stock, but you can order it over the phone if you'd like
me: i though you were support?
store: we also do sales
me: ok...lets do that
store: do you have a microsoft account
me: no
store: just goto signup.live.com and fill in the form
me: can't you just take my name and address?
store: no you need the account first
me: fine...
few minutes later
me: ok done
store: ok great what is your address... state, zip code?
me: ... ontario canada
store: oh you're in canada? hold on while i change to my canadian login
me thinking... didn't she just call a canadian store to check stock?
store: ok thanks for holding, the laptop you want is 599
me: no its 499
store: you must be looking at the american site
me: no im looking at the canadian site
store: oh you're right, it is 499, would you like microsoft office to go along with your laptop?
me: no
store: oh im sorry the laptop is out of stock
me: *HANGS UP*

Wtf did i just waste 22 minutes for?

8onsp3l.jpg
 
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LOL they don't seem to have a good handle on how to sell things.

"It's out of stock, but you can order it over the phone."
OK, I'll order one.
"It's out of stock."
 
Its an amateur chasing a sale. This is why no company should mix sales & support together. They require different skills its unlikely someone would excel at each skill.
 
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