Buyer still hasn't received my item after 1 week

[txrandom]

Take your money out of Paypal asap, just in case.

 

[AnyMal]

Originally posted by: thepd7

Originally posted by: Noirish
if he paid by paypal, you are in trouble.
he can easily get his money back if you can't provide tracking.

yep, if you can't prove a DC number you are screwed.

Even if he can provide legit DC number PP will rule against him since he shipped to an unconfirmed address.

OP - the buyer will not be able to file a claim with PP until 10 days after transaction. If you bought insurance, it should have come with a tracking number, call 800 number and have them run a trace, if it was delivered it was signed for, all insured shipments do. Go from there. If buyer is trying to scam you there are options available to you, but try to trace it first.

 

[Gooberlx2]

Originally posted by: DanceMan
Priority Mail is not guaranteed to get there in three days. Usually, it does. As a matter of fact, it really isn't treated that much different than 1st Class Mail -- you just pay more for it. I have had it take more than a week for priority to get where it was supposed to go. You also sent it out after a holiday, so it might take a little longer. Wait until the end of the week, and if you haven't got it there by then, I would start to investigate recovery by insurance.

QFT. Both items I won from Ebay recently took at least 5 days to reach me in Denver from the East coast. Priority is BS.

 

[Cloud Strife]

Originally posted by: txrandom
Take your money out of Paypal asap, just in case.

I just did that, but since my bank account is directly connected to my Paypal account, it's probably useless.

 

[ViviTheMage]

Originally posted by: Cloud Strife

Originally posted by: ViviTheMage
you get your money?

Yes, I received an instant payment. It doesn't mean anything since the buyer can do a chargeback.

he can only chargeback if its a CC if im correct.

ebay will only do 200$ chargeback if he files a claim. (25$ for ebay, 175$ for buyer).

 

[thecrecarc]

if u print the stamp online, i think its free delivery conformation. otherwise its extra for usps. tracking is extra both ways tho.

i (almost) always use USPS

 

[tmc]

u should have had "signature conf." (not just deliver conf. as it is > $250) and insurance.

 

[Cloud Strife]

Originally posted by: AnyMal

Originally posted by: thepd7

Originally posted by: Noirish
if he paid by paypal, you are in trouble.
he can easily get his money back if you can't provide tracking.

yep, if you can't prove a DC number you are screwed.

If you bought insurance, it should have come with a tracking number, call 800 number and have them run a trace, if it was delivered it was signed for, all insured shipments do.

I thought insurance doesn't come with any tracking number.

 

[buck]

Originally posted by: EagleKeeper
Your insurance number will be able to act like a psuedo tracking number.

Someone has to sign for the item at the PO to release USPS from the liability.

As stated above, you have to wait a set time to file a claim.

Should the buyer insist of some type of chargeback, you can point to the insurance number and advise that they need to let the USPS do their thing.

Also, because of the holiday, there may be a slight delay.

If it does not show by Wed, you should contact your local PO.
You may be able to check the insurance number from the USPS web site.

:thumbsup:

 

[isekii]

Originally posted by: Cloud Strife

Originally posted by: AnyMal

Originally posted by: thepd7

Originally posted by: Noirish
if he paid by paypal, you are in trouble.
he can easily get his money back if you can't provide tracking.

yep, if you can't prove a DC number you are screwed.

If you bought insurance, it should have come with a tracking number, call 800 number and have them run a trace, if it was delivered it was signed for, all insured shipments do.

I thought insurance doesn't come with any tracking number.

if you bought insurance, the package has to be signed in order for it to be released.
The post office should be able to tell you whether it was signed and released.

 

[jpeyton]

You did every possible thing wrong.

1) Unconfirmed PayPal shipping address. You can't prove the payment came from the person you shipped it to.
2) Used a non-trackable method of shipping (Delivery Confirmation is NOT tracking). You can't prove the item was ever delivered.
3) Shipped a high-dollar item to a 1 feedback member with an Unconfirmed PayPal shipping address.

I've sold a ton of items on eBay. Occasionally, I do ship an item to an alternate shipping address (or an Unconfirmed one), but ONLY if the person has stellar feedback and I don't smell anything fishy about the request.

If the buyer files a PayPal dispute, you are not covered by PayPal's Seller Protection Policy (because of the Unconfirmed address). Even if you had a tracking number (which you don't), you would lose the dispute. You are at the buyer's mercy right now.

 

[Cloud Strife]

I just called USPS with the insurance number. They said the address was insufficient and it should be delivered back to me. However, USPS, does not know where my item is currently; it could be in-transit to my address or could be held at the buyer's local Post Office for a certain period. WTF!

 

[EagleKeeper]

Originally posted by: Cloud Strife
I just called USPS with the insurance number. They said the address was insufficient and it should be delivered back to me. However, USPS, does not know where my item is currently; it could be in-transit to my address or could be held at the buyer's local Post Office for a certain period. WTF!

Well the USPS states that you screwed up.

You need to inform the buyer of the situation and let them decidewheter to continue with the transaction.

They could check at their local PO to see if the addy was close enough that it was held.

If not, you could get it back to the return address (assuming that that is correct) anywhere from 5 days to 1 month.

 

[FoBoT]

dude you might be saved from a scam then
or else the scammer is smart enough to know how to get the package to the PO to pick it up and then "disappear"

 

[Cloud Strife]

Originally posted by: FoBoT
dude you might be saved from a scam then
or else the scammer is smart enough to know how to get the package to the PO to pick it up and then "disappear"

I don't have enough information on the current status of the package. USPS only told me the address was not deliverable because the address was "insufficient". The buyer could have possibly already picked up the package at his local Post Office. Who knows. I'll have to call the buyer's local Post Office tomorrow since they're closed.

The worst that can happen is I'll have a negative on my PayPal and Ebay account if I choose not to respond to the charge back. I've already moved all my money out of my PayPal account. Oh well.

 

[altonb1]

Why would you send to an unconfirmed address??? Meh...these EBAY threads are starting to get ridiculous....

Good luck, OP--I think you are gonna need it.

 

[2Xtreme21]

I don't think it's at your whim whether or not you want to "accept" a chargeback. Is it? Because if it is, then that's a scammer's paradise right there...

 

[CFster]

A few years ago I shipped a $375 graphics card to an unconfirmed address. The buyer used a stolen CC number. Once the rightful owner's CC company figured it out they did a chargeback and took the money back. When I went after the buyer I found that the address I had shipped to was the actual physical address of one of those mail-box stores. He was long gone when the police went looking for him.

Boy did I get scammed. Now I don't ship to unconfirmed addresses.

 

[Mrfrog840]

Originally posted by: Rat
Looks like you just scammed yourself.

qft

ALWAYS SHIP to CONFIRMED addy's and insure package. you only did 50%