Originally posted by: Heinrich
My issue is NOT with BB. My issue is with BB.COM. One huge thing to remember for all these Bestbuy.com sales is that there are NO exchanges. If you get a card that goes DEFECTIVE outside of the sale price range but before the 30 day "return" policy expires, you are in for a hassle. If you talk to manager at a Best Buy store and stay calm AND get a decent manager that knows how to provide customer service, you may well get your item (in this case video card) replaced. Then again you may not.
This happened to me with a Nintendo DS that came with a free game from Best Buy.com. I bought the DS on Saturday on the way home from NY but did not open it and play with it until Monday. The sale was over and the DS had a cluster of dead pixels in the center of the screen. The ONLY way that Best buy.com would fix the item for me was a complete return and repurchase (IE no free game since sale was over) or just a refund and walk away from the deal totally. I did get resolution but it took an hour. The store manager took 'pity' on me and gave me a DS and free game out of his stock by doing a manual override and signing this special paperwork. It was NOT an enjoyable experience nor was it worth the extra hassle. I spent long times on hold trying to call Best Buy.com from within the Best Buy store. I talked to 3 different Best Buy store employees, repeating my store, before getting to the store manager. If I remember correctly the ordeal took about an hour and a half. I'm not doing that again.
I agree all this is low probability. What are the chances that you will get your card and it will die outside the sale and before the 30 days is up? Probably low. I present this information to you only to realize the full extent of what "no exchanges" means. I didn't fully understand that clause until I had the above experience. I am not saying "don't buy this card." I am simply giving information to you folks to realize that these Best Buy.com sales have hidden "gotchas" and for me this is a big one and I will not purchase from Best Buy.com any longer. I do purchase from Best Buy something every week or every 2 weeks.
Also I will prepare myself for the onslaught of abusive comments that is sure to follow....Best Buy.com does employ viral marketing agents who will try to water down and confuse my story with all sorts of mumbo jumbo. I do not plan to engage in those people when they start coming out of the woodwork and attacking me as before. Take what I tell you above to heart, and if anyone jumps in here and starts personally insulting me for relating this story, which the mods on this forum will completely ignore, I am not going to respond.
I relay my story and my information because it is important information for you to have and to weigh your purchasing decisions. That is what this community is about.
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