Best buy put the switchero on my friends laptop

[vidguru83]

Hi, so i come to find out that my friends original laptop was fine until a cd was loaded and it would not work or eject out. He returns it and gets another laptop (same model and everything) and upon opening it comes out to be a whole diferent laptop than what the box said it was. He returns it and then Best buy accuses him of keeping the one he wanted and putting another model into the box. WTF!! Can someone help me help him. Thanks.

 

[Zolty]

sue?

 

[MikeMike]

Originally posted by: vidguru83
Hi, so i come to find out that my friends original laptop was fine until a cd was loaded and it would not work or eject out. He returns it and gets another laptop (same model and everything) and upon opening it comes out to be a whole diferent laptop than what the box said it was. He returns it and then Best buy accuses him of keeping the one he wanted and putting another model into the box. WTF!! Can someone help me help him. Thanks.

its not best buy's fault someone else switched the laptop (such as an employee)

but just fight it.

MIKE

 

[BigJ]

Corporate Office.

BBB.

This is why I open everything before leaving the store these days.

 

[Pciber]

Originally posted by: nourdmrolNMT1

Originally posted by: vidguru83
Hi, so i come to find out that my friends original laptop was fine until a cd was loaded and it would not work or eject out. He returns it and gets another laptop (same model and everything) and upon opening it comes out to be a whole diferent laptop than what the box said it was. He returns it and then Best buy accuses him of keeping the one he wanted and putting another model into the box. WTF!! Can someone help me help him. Thanks.

its not best buy's fault someone else switched the laptop (such as an employee)

but just fight it.

MIKE

it is their fault when they sold that back to a customer claiming it was another model, though. Returns should have been verified that they were the correct item when they were returned.

 

[Enfer Singe]

I got a videocard from circuit city once (big mistake) and the wrong one was in the box. Luckily they took it back, but they tried to force me to buy a new one on the spot, but I was not about to after that happened.

 

[HappyPuppy]

This seems to be a recurring theme at BB.

 

[MikeMike]

Originally posted by: Pciber

Originally posted by: nourdmrolNMT1

Originally posted by: vidguru83
Hi, so i come to find out that my friends original laptop was fine until a cd was loaded and it would not work or eject out. He returns it and gets another laptop (same model and everything) and upon opening it comes out to be a whole diferent laptop than what the box said it was. He returns it and then Best buy accuses him of keeping the one he wanted and putting another model into the box. WTF!! Can someone help me help him. Thanks.

its not best buy's fault someone else switched the laptop (such as an employee)

but just fight it.

MIKE

it is their fault when they sold that back to a customer claiming it was another model, though. Returns should have been verified that they were the correct item when they were returned.

not if they were never an exchanged item. and an employee just reshrinkwraped an item that he stole.

MIKE

 

[jagec]

Originally posted by: Pciber
it is their fault when they sold that back to a customer claiming it was another model, though. Returns should have been verified that they were the correct item when they were returned.

I bet that's what happened. Item was returned, they opened the box and say they got ripped off, "Naw just give it to the next customer who returns this laptop, and accuse THEM of switching it"

 

[Gunbuster]

Always, always, always buy with a good credit card.

 

[cjgallen]

Go back in time and buy a Dell.

 

[fbrdphreak]

your friend is a dumbass for not letting them do the "free setup" that they insist on. otherwise, climb up the ladder till u get what u want

 

[vidguru83]

What is there to setup on a damn laptop? maybe the battery thats probably it. I personally would never dare let best buy touch any of my electronics. EVER. Anyways thanks for the help people.

 

[ChooChooChooseMe]

Ack, Best Buy.

 

[mchammer187]

Originally posted by: nourdmrolNMT1

Originally posted by: Pciber

Originally posted by: nourdmrolNMT1

Originally posted by: vidguru83
Hi, so i come to find out that my friends original laptop was fine until a cd was loaded and it would not work or eject out. He returns it and gets another laptop (same model and everything) and upon opening it comes out to be a whole diferent laptop than what the box said it was. He returns it and then Best buy accuses him of keeping the one he wanted and putting another model into the box. WTF!! Can someone help me help him. Thanks.

its not best buy's fault someone else switched the laptop (such as an employee)

but just fight it.

MIKE

it is their fault when they sold that back to a customer claiming it was another model, though. Returns should have been verified that they were the correct item when they were returned.

not if they were never an exchanged item. and an employee just reshrinkwraped an item that he stole.

MIKE

then it is even more of their fault that their employees are scum