Best Buy calls 911 on customer asking for refund

[spidey07]

Moron had it coming. I've seen people like this fool at best buy ready to have a heart attack because they can't get something for nothing.

I'm glad stores are cracking down on idiot customers who like to return things. These freaks are driving up the costs for all of us.

This idiot knew the policy, it is printed in huge bold letters. If he didn't like the policy he is free to take his money elsewhere. I'm with the store manager on this one. The dude probably got irrate and crazy in a "AT HOT DEAL GUY" kind of way.

-edit-
What part of NO FREAKING REFUND FOR MEDIA does this idiot not understand?

 

[mugs]

Originally posted by: dmcowen674
All the wusses still at in here.

Why don't you all move to China, you'll love it there.

Another great contribution from Dave. :thumbsup:

 

[Golgatha]

Originally posted by: fleshconsumed
In any case I'm on the guy's side. If the product is defective, it should not matter if it was CD or DVD or software or whatnot, if it's defective he should have right to return it for full refund. As for why didn't he take replacement CD, has it ever occurred to you that the disc was protected with CDS2000 or any other DRM that prevents the disc from playing in car CD player? In this case replacement disc wouldn't solve the problem, in which case once again refund is very justified.

I'd have taken the manager up on the replacement and then keep on bringing them back in every 5mins if there was DRM that made it not work in my CD player.

 

[BobDaMenkey]

I hate customers like that. I'm glad I don't have to deal with them too frequently at my store, and I'm also glad that Arizona doesn't have any laws requiring retailers to accept returns. So if they get unhappy about a restock fee or pissed because they waited too long, I tell em 'sorry, but there's nothin I can do at this point, have a nice day'. Mall security can take care of the rest if they get even more unhappy at that point.


If you want to do an exchange, no problem 90% of the time. But a refund for something you broke, or opened and made unsellable or waited too long to return or whatever, too friggen bad.

 

[alkemyst]

Originally posted by: dmcowen674
All the wusses still at in here.

Why don't you all move to China, you'll love it there.

i don't really agree with your views, but if I bought something that didn't work I'd expect to return it.

However, today people have learned that if they cannot return a good generator (S.Florida hurricanes) they could break it then get back the money a few weeks later.

Not our hardware stores state no refunds past 30 days. Repair is at the cost of the owner or warranty offered by OEM.

 

[daveymark]

Originally posted by: BobDaMenkey
I hate customers like that. I'm glad I don't have to deal with them too frequently at my store, and I'm also glad that Arizona doesn't have any laws requiring retailers to accept returns. So if they get unhappy about a restock fee or pissed because they waited too long, I tell em 'sorry, but there's nothin I can do at this point, have a nice day'. Mall security can take care of the rest if they get even more unhappy at that point.


If you want to do an exchange, no problem 90% of the time. But a refund for something you broke, or opened and made unsellable or waited too long to return or whatever, too friggen bad.

bingo. I love screwing over retailers as much as the next guy, but if you don't get what you want, no amount of wailing and gnashing of teeth is going to get you there. Attract flies with honey,not vinegar. If you don't get what you want, try another day or another place.

 

[Amused]

This is a case of "when assholes and idiots collide."

The customer is an impatient, pompous asshole, and the CS rep and manager are idiots.

The fact of the matter is BB has a clear return policy on DVDs, games and CDs for a reason: people buy them, rip them, and return them. For this reason, they only offer a replacement of the same title on OPENED media. You can't blame them.

But the CS counter person and manager are idiots for saying it's "law."

Everyone here was wrong. But I am willing to bet had the customer not been such a pompous asshole, the whole experience would have been better. In my nearly 40 years of experience with people you get a LOT better results with sugar than vinegar.

 

[Strk]

Originally posted by: daveymark

Originally posted by: BobDaMenkey
I hate customers like that. I'm glad I don't have to deal with them too frequently at my store, and I'm also glad that Arizona doesn't have any laws requiring retailers to accept returns. So if they get unhappy about a restock fee or pissed because they waited too long, I tell em 'sorry, but there's nothin I can do at this point, have a nice day'. Mall security can take care of the rest if they get even more unhappy at that point.


If you want to do an exchange, no problem 90% of the time. But a refund for something you broke, or opened and made unsellable or waited too long to return or whatever, too friggen bad.

bingo. I love screwing over retailers as much as the next guy, but if you don't get what you want, no amount of wailing and gnashing of teeth is going to get you there. Attract flies with honey,not vinegar. If you don't get what you want, try another day or another place.

"Screwing over" is a good way of making them raise their prices to compensate for you being a jerk and abusing certain policies.

 

[JeffreyLebowski]

Originally posted by: mugs

Originally posted by: apex32

Originally posted by: waggy

Originally posted by: mugs
Why didn't he just take a replacement disc?

yeah thats what bugged me. why not take the disc?

He said he just wanted to leave and not go get another one, and as there is no law, and the people were just trying to make their ****** easier, he was trying to prove a point, if he wants a refund he can have it, it doesn't matter why. The customer is always right.

Doesn't matter if there is a law or not. Best Buy's return policy (which is printed in huge letters on wall, not hidden) clearly states that opened CDs can only be returned for an exchange, not a refund.

The customer is not always right. This customer was just looking for a fight.

They can print it all over the floor ceiling and toilet, consumer law says that if a customer returns somethign they must offer the option of refunding the money. The reason all those signs are up is because the RIAA MPAA tell them to because it preserves sales #. This is why I will only buy software from Microcenter. They will let you return open software for a refund. I've run into a few pieces of software that just didn't work the way they said they would or just plain sucked, and I'll be damned if I'm going to be stuck with it.

It kinda falls under the same situation of "We reserve the right to look in your bags ect." They only tell you the part they want you to know, what they leave out is that you have to give consent.

 

[mugs]

Originally posted by: JeffreyLebowski

Originally posted by: mugs

Originally posted by: apex32

Originally posted by: waggy

Originally posted by: mugs
Why didn't he just take a replacement disc?

yeah thats what bugged me. why not take the disc?

He said he just wanted to leave and not go get another one, and as there is no law, and the people were just trying to make their ****** easier, he was trying to prove a point, if he wants a refund he can have it, it doesn't matter why. The customer is always right.

Doesn't matter if there is a law or not. Best Buy's return policy (which is printed in huge letters on wall, not hidden) clearly states that opened CDs can only be returned for an exchange, not a refund.

The customer is not always right. This customer was just looking for a fight.

They can print it all over the floor ceiling and toilet, consumer law says that if a customer returns somethign they must offer the option of refunding the money. The reason all those signs are up is because the RIAA MPAA tell them to because it preserves sales #. This is why I will only buy software from Microcenter. They will let you return open software for a refund. I've run into a few pieces of software that just didn't work the way they said they would or just plain sucked, and I'll be damned if I'm going to be stuck with it.

It kinda falls under the same situation of "We reserve the right to look in your bags ect." They only tell you the part they want you to know, what they leave out is that you have to give consent.

Please post proof.

 

[waggy]

Originally posted by: JeffreyLebowski

Originally posted by: mugs

Originally posted by: apex32

Originally posted by: waggy

Originally posted by: mugs
Why didn't he just take a replacement disc?

yeah thats what bugged me. why not take the disc?

He said he just wanted to leave and not go get another one, and as there is no law, and the people were just trying to make their ****** easier, he was trying to prove a point, if he wants a refund he can have it, it doesn't matter why. The customer is always right.

Doesn't matter if there is a law or not. Best Buy's return policy (which is printed in huge letters on wall, not hidden) clearly states that opened CDs can only be returned for an exchange, not a refund.

The customer is not always right. This customer was just looking for a fight.

They can print it all over the floor ceiling and toilet, consumer law says that if a customer returns somethign they must offer the option of refunding the money. The reason all those signs are up is because the RIAA MPAA tell them to because it preserves sales #. This is why I will only buy software from Microcenter. They will let you return open software for a refund. I've run into a few pieces of software that just didn't work the way they said they would or just plain sucked, and I'll be damned if I'm going to be stuck with it.

It kinda falls under the same situation of "We reserve the right to look in your bags ect." They only tell you the part they want you to know, what they leave out is that you have to give consent.

hmm can you show me the law that they have ot offer money back? i would really like to see that.

 

[Amused]

Originally posted by: JeffreyLebowski
consumer law says that if a customer returns somethign they must offer the option of refunding the money.

Bullsh!t. Do you make stuff up regularly?

Link

Q: I've purchased an item, but have decided I no longer want it. Doesn't the retailer have to take it back and refund my money?
--------------------------------------------------------------------------------

A: Generally, no. Most stores have an established policy regarding whether and under what conditions they will accept the return of merchandise, but merchants aren?t required by law to accept returns.

 

[Tom]

1. why would someone doubt he could have a burner in his car ? most laptops have burners. I'm not saying he did, but there's no reason to think it's improbable.

2. returns and exchanges are governed by state law; in a lot of states there is no requirement to offer refunds at all.

3. the whole issue of whether or not he should have gotten a refund is a separate issue from whatever happened that prompted Best Buy to call 911. Just guessing I assume they asked him to leave and he refused, which could be considered trespassing in some states. Or he made threatening remarks.

Neither of which is the proper way to make a legal dispute about a contract, which he could do, but not by behaving like a vigilante.

 

[ryan256]

Originally posted by: MagnusTheBrewer
"I'LL EAT YOUR EYES! I'LL EAT ALL OF YOUR EYES!"

Hehe... yeah I found that article more interesting than the Best Buy one. This type of BS is just par for the course with Best Buy. Not surprised at all.

 

[daniel1113]

Originally posted by: JeffreyLebowski
They can print it all over the floor ceiling and toilet, consumer law says that if a customer returns somethign they must offer the option of refunding the money.

That is not quite true. Usually, under contract law, a business must provide a refund if the goods were faulty and the business was unable to correct the problem within a reasonable amount of time or in a reasonable manner. Otherwise, the business really has no legal obligation to accept returns.

 

[imported_griffis]

This guy was totally in the right. I went to Best Buy to return an unopened camcorder that was bought a week before XMAS. They wanted to charge me a 15% restocking fee but I was not having it. So i go to another location and they let me return for the full amount but will not give me the cash but instead $250 in cash the rest in a freaking gift card. WTF?! I don't want a gift card, hell I don't want the camera just give me the money. Instead, I had them do the refund on the person who bought the camera. Im sorry, I used to work for BB and I quit because their policies were almost criminal.

 

[Golgatha]

Originally posted by: JeffreyLebowski

Originally posted by: mugs

Originally posted by: apex32

Originally posted by: waggy

Originally posted by: mugs
Why didn't he just take a replacement disc?

yeah thats what bugged me. why not take the disc?

He said he just wanted to leave and not go get another one, and as there is no law, and the people were just trying to make their ****** easier, he was trying to prove a point, if he wants a refund he can have it, it doesn't matter why. The customer is always right.

Doesn't matter if there is a law or not. Best Buy's return policy (which is printed in huge letters on wall, not hidden) clearly states that opened CDs can only be returned for an exchange, not a refund.

The customer is not always right. This customer was just looking for a fight.

They can print it all over the floor ceiling and toilet, consumer law says that if a customer returns somethign they must offer the option of refunding the money. The reason all those signs are up is because the RIAA MPAA tell them to because it preserves sales #. This is why I will only buy software from Microcenter. They will let you return open software for a refund. I've run into a few pieces of software that just didn't work the way they said they would or just plain sucked, and I'll be damned if I'm going to be stuck with it.

It kinda falls under the same situation of "We reserve the right to look in your bags ect." They only tell you the part they want you to know, what they leave out is that you have to give consent.

The illegal search and seizure line has saved me waiting in line a few times now. The only retail outlets I'll stop and wait for them to check my receipt are Costco and Sam's Club, and that's only because I signed on the dotted line agreeing to let them search me on the way out when I started up a membership with them. I got several funny looks shortly after Christmas from three people waiting in line for the door greeter to let them pass at Wal-Mart while I just walked on by and out the door.

 

[mugs]

Originally posted by: griffis
This guy was totally in the right. I went to Best Buy to return an unopened camcorder that was bought a week before XMAS. They wanted to charge me a 15% restocking fee but I was not having it. So i go to another location and they let me return for the full amount but will not give me the cash but instead $250 in cash the rest in a freaking gift card. WTF?! I don't want a gift card, hell I don't want the camera just give me the money. Instead, I had them do the refund on the person who bought the camera. Im sorry, I used to work for BB and I quit because their policies were almost criminal.

I take it the person paid with a credit card?

Suppose the camera cost $500, and they paid with a credit card. Figuring 2% fees, that cost them $10. Then you bring it back and get $500 cash back. They're out $10, and they didn't even sell anything. Giving you a gift card forces you to spend the money there, so they're not losing anything on the fees.

And you should not have been charged a 15% restocking fee for the camera, the restocking fee only applies to opened merchandise. They weren't following BB's policies.

 

[Golgatha]

Originally posted by: daniel1113

Originally posted by: JeffreyLebowski
They can print it all over the floor ceiling and toilet, consumer law says that if a customer returns somethign they must offer the option of refunding the money.

That is not quite true. Usually, under contract law, a business must provide a refund if the goods were faulty and the business was unable to correct the problem within a reasonable amount of time or in a reasonable manner. Otherwise, the business really has no legal obligation to accept returns.

Missouri law:

http://www.ago.mo.gov/publications/buyingtips.htm

Refunds, exchanges, returns

There is no state law in Missouri on refund or layaway policies. Stores set their policies: A retailer can offer you a cash refund, credit, exchange -- or nothing. If a store does not post its policies, it is your responsibility to ask.


I suppose I could have legally kept a free video card I received from Newegg.com one time too. I did return it however.

Unordered merchandise

By law, unordered merchandise is considered a free gift. You have no obligation to pay for it or return it.

 

[Amused]

Originally posted by: griffis
This guy was totally in the right. I went to Best Buy to return an unopened camcorder that was bought a week before XMAS. They wanted to charge me a 15% restocking fee but I was not having it. So i go to another location and they let me return for the full amount but will not give me the cash but instead $250 in cash the rest in a freaking gift card. WTF?! I don't want a gift card, hell I don't want the camera just give me the money. Instead, I had them do the refund on the person who bought the camera. Im sorry, I used to work for BB and I quit because their policies were almost criminal.

Restocking fee
A restocking fee of 15% will be charged on opened notebook computers, projectors, camcorders, digital cameras, radar detectors, GPS/navigation and in-car video systems unless defective or prohibited by law. A restocking fee of 25% will be charged on Special Order Products, including appliances unless defective or prohibited by law.

Are you sure it was unopened?

 

[Golgatha]

Originally posted by: griffis
This guy was totally in the right. I went to Best Buy to return an unopened camcorder that was bought a week before XMAS. They wanted to charge me a 15% restocking fee but I was not having it. So i go to another location and they let me return for the full amount but will not give me the cash but instead $250 in cash the rest in a freaking gift card. WTF?! I don't want a gift card, hell I don't want the camera just give me the money. Instead, I had them do the refund on the person who bought the camera. Im sorry, I used to work for BB and I quit because their policies were almost criminal.

Their policy is 15% on opened camcorders only. I'd have requested a manager on that one. They're supposed to put a big blue 15% restocking fee sticker on every new box, which you'd have to cut to get at the goods. I've seen a few boxes at my local Best Buy that didn't have any stickers on them, which is why they might have tried to charge you 15%. I say if they forget the sticker, then how would they know you opened it?

 

[daniel1113]

Originally posted by: Golgatha

Originally posted by: daniel1113

Originally posted by: JeffreyLebowski
They can print it all over the floor ceiling and toilet, consumer law says that if a customer returns somethign they must offer the option of refunding the money.

That is not quite true. Usually, under contract law, a business must provide a refund if the goods were faulty and the business was unable to correct the problem within a reasonable amount of time or in a reasonable manner. Otherwise, the business really has no legal obligation to accept returns.

Missouri law:

http://www.ago.mo.gov/publications/buyingtips.htm

Refunds, exchanges, returns

There is no state law in Missouri on refund or layaway policies. Stores set their policies: A retailer can offer you a cash refund, credit, exchange -- or nothing. If a store does not post its policies, it is your responsibility to ask.


I suppose I could have legally kept a free video card I received from Newegg.com one time too. I did return it however.

Unordered merchandise

By law, unordered merchandise is considered a free gift. You have no obligation to pay for it or return it.

I am 99% sure that only applies to goods that met the requirements of the original contract (ie, non-faulty goods). In the case of faulty goods, US contract law applies.

 

[Jeeebus]

Originally posted by: daniel1113

I am 99% sure that only applies to goods that met the requirements of the original contract (ie, non-faulty goods). In the case of faulty goods, US contract law applies.

wtf is "US" contract law?

 

[rh71]

And if his daughter was beside him the entire time, he would've just taken the CD and gone home. Instead he went apesh!t in his actions while the kid sat in the car and waited "a few more mins".

They weren't trying to screw him over... they lied to him (maybe ignorantly so)... and he decided to get 10 people involved.

 

[daniel1113]

Originally posted by: Jeeebus

Originally posted by: daniel1113

I am 99% sure that only applies to goods that met the requirements of the original contract (ie, non-faulty goods). In the case of faulty goods, US contract law applies.

wtf is "US" contract law?

US = United States