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Be Careful to insure any RMA's to NewEGG.

T

thestain

Senior member
ON Friday I experienced being called a liar on these forums and in a way being called a liar by newegg when they initially could not find memory I had sent them and perhaps because of this would not honor my rma unless memory was found and told me that risk of loss on missing contents was mine.

I responded after first finding out this with a rant of sorts over here.. stepped on more than a couple peoples toes, maybe some customer relation types for newegg?? (just kidding)

Anyway..

Interesting how hostile some can be in these forums.. my intent was to alert others that:

1) Things can turn up missing at Newegg.
2) That if they do, rare as this might be.. you are out of luck.. you will bear the risk of loss if what was relayed to me from a Customer Service Supervisor named Eric is to be believed.


Point is .. memory was missing.. New EGG told me this and that I bore the risk of loss

I ended up contacting Postal Inspector, Local Police.. etc..

Most of what I discussed with New Egg was over the phone..

Could there been attempted theft, doubt it, but it is possible imo.. there are thieves in this world we live in.. if so.. could all my attempts have thwarted this theft.. yes.. thieves don't like getting caught.. What really happened.. who knows.. most important that I tried to share was Newegg would not honor the rma when they lost what I sent them by whatever means.

They received it.. and they were going to leave me out to hang now that they could not find it.

I think I have a legitimate gripe.. That this would or could happen at Newegg was a surprise to me.

Could I have been given wrong information that led to the whole unpleasant circumstances?? yep.. probably most likely situation.. and maybe Eric, the Customer Service person I dealt withs supervisor was a miser??

Or.. maybe this is Neweggs policy.. and all who send in rma's need to consider insurance???

Bad Day, rare day.. shared day.. do with this information about what happened to me as you wish..

Does anyone know what Neweggs official policy is when the contents of your package vanish?

Please share!
 
How would insuring a package get your product back, if it was delivered then the delivery company cant pay for ur product.

but jeess how much was the ram
 
Originally posted by: thescreensavers
How would insuring a package get your product back, if it was delivered then the delivery company cant pay for ur product.

but jeess how much was the ram
Click to expand...

So what are you not telling us???

Why would anybody steal something that was sent back to a company defective?

What value is something that is defective??

Things that make you go hmmmmmm....
 
This is the only report of Newegg employee theft I've seen posted in the 5 years I've been here so I doubt it's a frequent occurrence.

In fact based on my experiences and the many others posted here I give them the benefit of the doubt over you, sorry.
 
Originally posted by: DaveSimmons
This is the only report of Newegg employee theft I've seen posted in the 5 years I've been here so I doubt it's a frequent occurrence.

In fact based on my experiences and the many others posted here I give them the benefit of the doubt over you, sorry.
Click to expand...

 
Originally posted by: thestain

.. even if they marked box as recieved..
Click to expand...
What exactly do you mean by that?
.. what ended up missing from the package was memory.. so easy for a NewEgg employee to steal
Click to expand...
You have no way of knwoing that. You are not helping anyone (including yourself) by making this accusation even if you strongly suspect that.
.. probalby will be sold on ebay.
Click to expand...

Again, you are not helping anyone by making that claim, which you cannot be sure of.
 
I don't believe you for one second. In fact, I'm gonna call shens on this story you made up. I've returned a few rather expensive items to Newegg and never had a problem receiving my credit. You sir, are a liar.
 
Originally posted by: Baked
I don't believe you for one second. In fact, I'm gonna call shens on this story you made up. I've returned a few rather expensive items to Newegg and never had a problem receiving my credit. You sir, are a liar.
Click to expand...

QFT
 
Originally posted by: Baked
I don't believe you for one second. In fact, I'm gonna call shens on this story you made up. I've returned a few rather expensive items to Newegg and never had a problem receiving my credit. You sir, are a liar.
Click to expand...

Seconded, there is more to this story, or its completely fabricated.
 
This seems more like a CS issue. Lots of people try to take preoblems to a public forum, but from my experience you should give them a chance to rectify the issue. NewEgg is a very reputable company, and if you are being honest here I'm sure they'll do what's right. I've also sent a couple of items back to them without problem. Based on the evidence presented, the idea that an employee stole it seems purely conjecture.

Give them a chance to sort things out. I'm sure if you sent the item back, it'll show up at some point. And, as you can tell, this is NewEgg turf and not a good place for you to take CS concerns. If you accuse them of wrong doing, you put them on the defensive and they are, by mine and most people here'sw experience, an honest company that deserves the benefit of the doubt.

Until a moderator has a chance to close this, might I suggest we let it sink to 2nd page oblivion?
 
I've ordered tons of stuff from newegg and had to RMA some of it every so often (mobo here, X1900XT there, ram here, etc) and never ever had any trouble.
 


BAKED's response above is not appropriate for an AnandTech forum. I suggest that you ignore it.

Your own statement to the world "Don't let others choose the issue or the question. Think Critically." Sounds like an excellent way to proceed.

Good luck in this matter.
 
Originally posted by: Slammy1
This seems more like a CS issue. Lots of people try to take preoblems to a public forum, but from my experience you should give them a chance to rectify the issue. NewEgg is a very reputable company, and if you are being honest here I'm sure they'll do what's right. I've also sent a couple of items back to them without problem. Based on the evidence presented, the idea that an employee stole it seems purely conjecture.

Give them a chance to sort things out. I'm sure if you sent the item back, it'll show up at some point. And, as you can tell, this is NewEgg turf and not a good place for you to take CS concerns. If you accuse them of wrong doing, you put them on the defensive and they are, by mine and most people here'sw experience, an honest company that deserves the benefit of the doubt.

Until a moderator has a chance to close this, might I suggest we let it sink to 2nd page oblivion?
Click to expand...

You Slammy are not helpung the issue by taking this persons side....

There is noway anything was stolen...its a complete fabrication!!
 
Originally posted by: MplsBob


BAKED's response above is not appropriate for an AnandTech forum. I suggest that you ignore it.

Your own statement to the world "Don't let others choose the issue or the question. Think Critically." Sounds like an excellent way to proceed.

Good luck in this matter.
Click to expand...

In this case i side with baked!! I thought his response was more than appropriate!!

There is noway one of NewEgg`s emplpyees stile anything thats was RMA`d.....

Sorry......Baked`s response was more than appropriate!!
 
Originally posted by: MplsBob


BAKED's response above is not appropriate for an AnandTech forum. I suggest that you ignore it.

Your own statement to the world "Don't let others choose the issue or the question. Think Critically." Sounds like an excellent way to proceed.

Good luck in this matter.
Click to expand...

Considering thestain's erratic behavior in the OS forum, we now have this outlandish thread and it makes me curious about his intentions. Hence a QFT on Baked's reply. 🙂

[*]Even if you insure a pkg. what proof do we have that you actually put the item(s) in the box to begin with?
[*]What if the mailman opened the box and took the memory?
[*]Shipping insurance is cheap and offers a good piece of mind.

I always get an email from newegg when they receive the RMA pkg. and a second when they open it up. Maybe you are telling the truth, but then again why start this thread when you could have PM'ed NeweggSupport.
 
Originally posted by: MplsBob


BAKED's response above is not appropriate for an AnandTech forum. I suggest that you ignore it.

Your own statement to the world "Don't let others choose the issue or the question. Think Critically." Sounds like an excellent way to proceed.

Good luck in this matter.
Click to expand...

WTH are you talking about??? This is probably the most coherent thing I have ever seen him say?

I call shens on the OP and even BAN if he can not provide some sort of substantiated evidence!

I have never ordered from Newegg since I am from Canada, but to call out a company like this is ridiculous and bordering on libel unless somehow substantiated!
 
All I can say is I wouldn't put it past someone to do something like this at a company. Unlikely? Yeah, impossible no. Besides most memory companies will RMA no problem without proof of purchase.

Next to hard drives memory is the easiest thing to get RMA'ed as long as its a good company(OCZ comes to mind).
 
Originally posted by: JEDIYoda
Originally posted by: Slammy1
This seems more like a CS issue. Lots of people try to take preoblems to a public forum, but from my experience you should give them a chance to rectify the issue. NewEgg is a very reputable company, and if you are being honest here I'm sure they'll do what's right. I've also sent a couple of items back to them without problem. Based on the evidence presented, the idea that an employee stole it seems purely conjecture.

Give them a chance to sort things out. I'm sure if you sent the item back, it'll show up at some point. And, as you can tell, this is NewEgg turf and not a good place for you to take CS concerns. If you accuse them of wrong doing, you put them on the defensive and they are, by mine and most people here'sw experience, an honest company that deserves the benefit of the doubt.

Until a moderator has a chance to close this, might I suggest we let it sink to 2nd page oblivion?
Click to expand...

You Slammy are not helpomg the issue by taking this persons side....

There is noway anything was stolen...its a completre fabrication!!
Click to expand...

How is that taking the person's side?

Look, NewEgg is a great company and we've all had great experiences with them, I want to make my point clear before I make any other statement. My point wasn't about NewEgg and their great CS, it's about respecting other posters even where we strongly disagree with their statements. Perhaps that's a message I need to heed as well?
 
Originally posted by: Slammy1
Originally posted by: JEDIYoda
Originally posted by: Slammy1
This seems more like a CS issue. Lots of people try to take preoblems to a public forum, but from my experience you should give them a chance to rectify the issue. NewEgg is a very reputable company, and if you are being honest here I'm sure they'll do what's right. I've also sent a couple of items back to them without problem. Based on the evidence presented, the idea that an employee stole it seems purely conjecture.

Give them a chance to sort things out. I'm sure if you sent the item back, it'll show up at some point. And, as you can tell, this is NewEgg turf and not a good place for you to take CS concerns. If you accuse them of wrong doing, you put them on the defensive and they are, by mine and most people here'sw experience, an honest company that deserves the benefit of the doubt.

Until a moderator has a chance to close this, might I suggest we let it sink to 2nd page oblivion?
Click to expand...

You Slammy are not helpomg the issue by taking this persons side....

There is noway anything was stolen...its a completre fabrication!!
Click to expand...

How is that taking the person's side?
Click to expand...

I don't get that either...I don't see anywhere in your post implying that you are on anybodies side except NewEgg.com. Whatever JediYoda is seeing, I am not. Who knows, but I would have to agree that NewEgg.com did not steal anything. I've returned a perfectly good processor to them even though their policy stated that I couldn't when I did, and they took it back with no questions asked and no problems.




 
To me there is a much greater issue at stake here than this individuals problem with his dealing with Newegg(btw I am a regular satisfied newegg customer). I am taken back by the twitchy trigger finger of so many people to judge with so little evidence at hand. Does this story have a bad odor to it? Yes!! Is there something we haven't been told...I would think so. Am I willing to publicly brand someone as a liar based on the information supplied in this string? No!! I guess in a public forum such as this there is no such thing as burden of proof before you smear someone?s character. At least in a court of law you are innocent until proven guilty....but here..ah such is not the case. Take care before you bear your sole in this or any other forum. At 60 years of age I continue to be amazed at how quickly we as a species are willing to feast upon our own.
 
Originally posted by: deathwalker
To me there is a much greater issue at stake here than this individuals problem with his dealing with Newegg(btw I am a regular satisfied newegg customer). I am taken back by the twitchy trigger finger of so many people to judge with so little evidence at hand. Does this story have a bad odor to it? Yes!! Is there something we haven't been told...I would think so. Am I willing to publicly brand someone as a liar based on the information supplied in this string? No!! I guess in a public forum such as this there is no such thing as burden of proof before you smear someone?s character. At least in a court of law you are innocent until proven guilty....but here..ah such is not the case. Take care before you bear your sole in this or any other forum. At 60 years of age I continue to be amazed at how quickly we as a species are willing to feast upon our own.
Click to expand...

Many people try to justify bad behavior on the basis of society's problems. The other guy does it is not a justification to behave poorly, but instead a mandate to turn the other cheek. That is the hope of our species, that our strengths exceed our weaknesses.

Please understand, I'm not trying to say people are bad for saying negative things about the originator (there's more history here than I'm aware of, I know that). But also understand that I will defend someone who has the boards turn on him. I had a net-friend who was kinda trollish. Not anything vicious, just enjoyed arguments. He told me about things being really bad in this one subforum of the board we talked on (it was a gaming board, a fairly popular one). God, so many death threats. I think I was instrumental in closing the board, not that it was my intention but the moderators were so bad there and the guy running the board treated it all as a game. So, if I come across as holier than thou or aggressive I apologize, it's just my nature to defend the guy losing the fight. Man, have I taken some beatings from that attitude IR 😉L.
 
Update:

1) Newegg told me they had not received the second part and upon their investigation they concluded I had either never sent it or it was taken out of package before it arrived at newegg.

2) Later on Friday, after alerting them that I had went to the post office and contacted the postal inspector and filed a report.. got email of second package yet to be opened from newegg rma department that had memory rma number on outside..

3) Finally just before the work day ended, got an email from newegg that they found the memory.

So.. not out of luck.. but.. still kind of ticked.. Newegg told me ram was missing.. newegg further told me I bore full risk of loss.. and that really wrecked my day having to look into things and file reports etc..

Great news it was found, but.. I never thought it might be a good idea to insure a defective rma product until today. If the memory had not been found, I would have been been hung out to dry by the newegg C/S Supervisor, some miser named Eric.

So.. I do not know if this is a new policy.. if you cannot prove it was in package that the customer is liable.. but just a warning.. maybe newegg is getting tougher on returns or has changed its policy.. I can tell you that the C/S supervisor never would speak with me on the phone and instead I just dealt with the guy he supervised, but..

Best case, no one was going to swipe the memory and someone just told me very wrong information.. probably most likely situation, but.. then.. the cold, we can't find it.. we will make no further effot to find it.. we can't do to the rma department ourselves to have a look feedback I received was shocking to me.. as I had never suspected Newegg could be so hard on a customer.
 
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