Be Careful to insure any RMA's to NewEGG.

[Kromis]

Originally posted by: thestain
Update:

1) Newegg told me they had not received the second part and upon their investigation they concluded I had either never sent it or it was taken out of package before it arrived at newegg.

2) Later on Friday, after alerting them that I had went to the post office and contacted the postal inspector and filed a report.. got email of second package yet to be opened from newegg rma department that had memory rma number on outside..

3) Finally just before the work day ended, got an email from newegg that they found the memory.

So.. not out of luck.. but.. still kind of ticked.. Newegg told me ram was missing.. newegg further told me I bore full risk of loss.. and that really wrecked my day having to look into things and file reports etc..

Great news it was found, but.. I never thought it might be a good idea to insure a defective rma product until today. If the memory had not been found, I would have been been hung out to dry by the newegg C/S Supervisor, some miser named Eric.

So.. I do not know if this is a new policy.. if you cannot prove it was in package that the customer is liable.. but just a warning.. maybe newegg is getting tougher on returns or has changed its policy.. I can tell you that the C/S supervisor never would speak with me on the phone and instead I just dealt with the guy he supervised, but..

Best case, no one was going to swipe the memory and someone just told me very wrong information.. probably most likely situation, but.. then.. the cold, we can't find it.. we will make no further effot to find it.. we can't do to the rma department ourselves to have a look feedback I received was shocking to me.. as I had never suspected Newegg could be so hard on a customer.

You, sir, are a hero for going through this. I applaud you! :thumbsup:

 

[Texun]

I once worked for a company that shipped over 100,000 packages a day and it was a known fact that some mail handlers will slit the package open, dump the contents, reseal it and send it on to it'original destination. Not unheard of at all. At least NE found it and all's well, but had it been lost for good I would have suspeceted someone in the shipping chain.

 

[thestain]

I am starting to cool down.

Here is my take.. bad information passed on .. someone internally got defensive and said not there.. and then.. because no stealing etc.. as rule at newegg.. supervisor thought it must have been me, the customer that was lying about sending the memory in.

Just like some on this board who called me a liar.

Well.. in part that is why I threw the post in the direction of newegg.. I was offended.

anyway.. there is that saying about what comes before the fall and i am not talking about summer.

I think the Supervisor, some guy named Eric that would not even speak directly with me on the phone figured I was full of it.. and never sent the memory in and was trying to work the company, maybe others have done this?

Of course now that a mistake happened and it is clear it happened.. and clear I was not making it up about sending the memory in.. what should newegg do?

How about an apology from the supervisor?

Also.. since it appears Supervisor was following some kind of policy in saying no product found, customer out of luck.. Has there been a change in policy at Newegg?

If not, perhaps the supervisor needs to be held accountable?

Just my thought..

For the time being until someone from Newegg chimes in..

Just to be safe, I suggest anyone rmaing anything to newegg insure it.

The whole.. we can't find it, we don't believe you, you are out of luck.. was a shock to me and certainly is not the rule I or anyone else has experienced as a general rule.

So.. was supervisor way out of line throwing it back at a customer like he did or..

Is this a new policy at Newegg, that if something is lost or damaged on return that the risk of loss is purely and totally the customers?

Out

 

[DaveSimmons]

How long did you wait before calling and demanding to talk to a supervisor, etc.?

I'm just wondering whether you saw the status as arrived, saw it wasn't all listed as arrived, then went berserk?

In other words, if you'd waited a little longer for them to finish prodcessing all of the packages from that day, would they have changed the status to received without any need for all the drama and name calling? ("they stole it and will be selling it on ebay!")

But yes, it is incredibly risky to send anything valuable anywhere without insuring it.

 

[JEDIYoda]

Originally posted by: deathwalker
To me there is a much greater issue at stake here than this individuals problem with his dealing with Newegg(btw I am a regular satisfied newegg customer). I am taken back by the twitchy trigger finger of so many people to judge with so little evidence at hand. Does this story have a bad odor to it? Yes!! Is there something we haven't been told...I would think so. Am I willing to publicly brand someone as a liar based on the information supplied in this string? No!! I guess in a public forum such as this there is no such thing as burden of proof before you smear someone?s character. At least in a court of law you are innocent until proven guilty....but here..ah such is not the case. Take care before you bear your sole in this or any other forum. At 60 years of age I continue to be amazed at how quickly we as a species are willing to feast upon our own.

So w have seen no proof this person had anything stolen...NewEGG innocent unyil proven guilty!!!

 

[thestain]

I was actually calling on a different matter and just asked how things were going with it.. never intended anything.. nor did I demand anything..

Yes, I did ask if they could check again when the Newegg representative broke the news to me that my memory was not there and I was informed the risk of loss was mine.

This was new to me.. I would have preferred not to know rather than to be given wrong information and put in a situation where I felt I needed to go to the police and postmaster to look into this matter further.

I could not figure out why someone would break into the box that was sent Priority mail.. so.. if Newegg was going to put me in the positon of having no right to replacement if they could not find what they told me was missing, not believe me that I sent it, then I thought it only fair for me to question them too.

I had never previously thought that rmas might need to be insured, but due to what took place on friday.. I will most likely be insuring rmas in the future.



never expected to be treated this way by Newegg.

 

[JEDIYoda]

Originally posted by: thestain
Update:

1) Newegg told me they had not received the second part and upon their investigation they concluded I had either never sent it or it was taken out of package before it arrived at newegg.

2) Later on Friday, after alerting them that I had went to the post office and contacted the postal inspector and filed a report.. got email of second package yet to be opened from newegg rma department that had memory rma number on outside..

3) Finally just before the work day ended, got an email from newegg that they found the memory.

So.. not out of luck.. but.. still kind of ticked.. Newegg told me ram was missing.. newegg further told me I bore full risk of loss.. and that really wrecked my day having to look into things and file reports etc..

Great news it was found, but.. I never thought it might be a good idea to insure a defective rma product until today. If the memory had not been found, I would have been been hung out to dry by the newegg C/S Supervisor, some miser named Eric.

So.. I do not know if this is a new policy.. if you cannot prove it was in package that the customer is liable.. but just a warning.. maybe newegg is getting tougher on returns or has changed its policy.. I can tell you that the C/S supervisor never would speak with me on the phone and instead I just dealt with the guy he supervised, but..

Best case, no one was going to swipe the memory and someone just told me very wrong information.. probably most likely situation, but.. then.. the cold, we can't find it.. we will make no further effot to find it.. we can't do to the rma department ourselves to have a look feedback I received was shocking to me.. as I had never suspected Newegg could be so hard on a customer.

You sir should post the e-mails.......its very easy to retract an allegation when it possibly never happenned and to then make NewEgg the scapegoat......

still smells fishy to me.....sorry...

 

[thestain]

Hey Jedi Yoda!

My focal point is Policy and yours is something entirely different.. you are greatly offended that anyone would put down the hard earned name of newegg.. well.. I am human and I was pissed.. See if you can get the heck over it, ok?

Since you have responded a couple times to this thread.. Did you ever consider reading the title.. "Be Careful to insure any RMA's to Newegg. So.. what you going to do?

It appears unless someone can share otherwise that in the rare and unlikely event that an employee did swipe your memory.. you would bear the risk of loss.. if it ended up missing once received you would bear the risk of loss.. and of course if lost in transit.. you would bear the risk of loss.. This was news to me. I sent the memory to Newegg.. and while I am glad it was actually found.. having it reported to me if it was not missing was wrong, having to bear the risk of loss for something lost by Newegg was wrong, imo..

So.. do as you wish.

The Stain

Out

 

[myocardia]

A) Anything shipped is the responsibility of the shipper, period. If it's worth money, it should be insured.
B) You've already been asked to provide some sort of proof, like a screenshot of said duplicate e-mails, and have ignored the request.

So, why would we assume anything besides this being either an outright lie, or a very badly attempted viral marketing?

 

[thestain]

I will attempt to pm those most offended and see if they have a way I can forward them a copy of an e-mail or two to show event took place, hopefully they will report back here.