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Ban Offshore Call Centers?

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JEDIYoda said:
Not really it will get to the point using your logic where they nobody wioll be able to help anybody unless you show up in person with ID and a signed release of your information.....thats where this is going using your logic!!
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I would not be against that tbh. Anything to better protect us from our information leaking and being sold off everywhere is a good thing. Right now it's out of control.
 
JEDIYoda said:
Not really, my post was injest...but like so many others lately who post in jest and don`t say it is in jest, I decided to see what would develop!!
Personally, I never ask to speak to somebody who speaks English better than the person I am talking too!
I will just say politely, would you please connest me with somebody who located in the United States? or I will deal with the person for a minute or two until I ask the question are you using a manual to help me? Then I will say I have tried all that could you connect me to a supervisor? Most of the time -- not all -- the supervisor speaks better English!
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Well, sure, I don't say: "Connect me to someone who speaks better English than you." I also say "I need to speak with someone in the US."
 
If I can't understand them, I get pretty fussy and demanding pretty dern quick. And yeah, I'll use the 'I need somebody who speaks English, NOW'!!!'

And I'll repeat it as often and as loudly as it takes to get them to transfer.
 
JEDIYoda said:
o what you are saying is you would be rude and insult the person instead of being tactful?? it figures....
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I have a job to do, and so do they. If I can’t understand them, that is an issue - and it isn’t my issue, since I paid the company to do business with them. Saying “Connect me to someone in the US” is my recourse, and quite frankly, I couldn’t give a damn if it hurts their feelings - I’m not compensated on manners to vendors or how politically correct I am.
 
IndyColtsFan said:
I have a job to do, and so do they. If I can’t understand them, that is an issue - and it isn’t my issue, since I paid the company to do business with them. Saying “Connect me to someone in the US” is my recourse, and quite frankly, I couldn’t give a damn if it hurts their feelings - I’m not compensated on manners to vendors or how politically correct I am.
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Butt hurt much???
 
I want them to clearly understand that they are neither wanted nor appreciated. If they quit, so much the better. The more that quit, the more likely call centers will come back here.
 
IndyColtsFan said:
Well, sure, I don't say: "Connect me to someone who speaks better English than you." I also say "I need to speak with someone in the US."
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Thats the way I have been doint it since they started outsourcing. I work with women executives who constantly yells at them as if they can do anything. I tell them to just ask for us csr. Discover only uses us csr but unfortunately their IT are indians. I saw this when i traveled to chicago for business.
 
eng2d2 said:
Thats the way I have been doint this since they started outsourcing. I work with women executive who yells at them as if they can do anything. I tell them to just ask for us csr. Discover only uses us csr but unfortunately their IT are indians. I saw this when i traveled to chicago for business.
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What`s wrong with Americanized citizens who just happen to be Indians? Do you know for a fact their whole IT team was of Indian descent or are you just trying to start a race riot???
 
Because the idiot managers involved have found a great cycle that works fantastically for them.

Step 1. Lay out a need to offshore stuff
Step 2. Talk about all the cost savings
Step 3. Once its approved pat yourself on the back, receive raises and promotions
Step 4. Claim that it will be a bit rocky for a while, but customers will get used to it
Step 5. Notice that its going down the drain, customers hate it, introduce "improvement program" to teach better english and listening skills
Step 6. Start thinking about bringing them back to the US, claim "increased customer satisfaction"
Step 7. Get another raise and promotion for increasing customer satisfaction
Step 8. Wait a couple years
Step 9. Rinse and repeat
 
IndyColtsFan said:
What does it hurt to try? If you can’t understand the person on the other end of the phone, you have to do something.
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Well, there's the whole spectrum, from can hardly understand what you're saying (what with the crap connection, the goddamn background noise in your call center, the lousy setup you're using for your vocal transmission, you're damn accent and your pitiful English). Can be slight to major and in between. Often it's a person with a soul (I don't want to make people like that feel bad) often someone who seems to have no soul (I don't worry as much about hurting those people's feelings). Once in a while I request to talk to their supervisor. I've done that quite a few times. Usually I get someone with much better English communication skills when I do that. You get put on hold, but it's usually worth it. Ask for a US call center? That works?
 
Muse said:
Well, there's the whole spectrum, from can hardly understand what you're saying (what with the crap connection, the goddamn background noise in your call center, the lousy setup you're using for your vocal transmission, you're damn accent and your pitiful English). Can be slight to major and in between. Often it's a person with a soul (I don't want to make people like that feel bad) often someone who seems to have no soul (I don't worry as much about hurting those people's feelings). Once in a while I request to talk to their supervisor. I've done that quite a few times. Usually I get someone with much better English communication skills when I do that. You get put on hold, but it's usually worth it. Ask for a US call center? That works?
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Well obviously it depends on the company and if they have US call centers. I worked with Microsoft once and after getting nowhere due to communication issues, I demanded escalation to a US call center and they complied.
 
IndyColtsFan said:
Well obviously it depends on the company and if they have US call centers. I worked with Microsoft once and after getting nowhere due to communication issues, I demanded escalation to a US call center and they complied.
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Yeah, seems that the bigger the company the greater the chances are they they are off-shoring support. Drives me nuts. Well, I'm used to it. Seems like 75+% of the customer assistance I get is from ESL people.
 
JEDIYoda said:
Not really, my post was injest...but like so many others lately who post in jest and don`t say it is in jest, I decided to see what would develop!!
Personally, I never ask to speak to somebody who speaks English better than the person I am talking too!
I will just say politely, would you please connest me with somebody who located in the United States? or I will deal with the person for a minute or two until I ask the question are you using a manual to help me? Then I will say I have tried all that could you connect me to a supervisor? Most of the time -- not all -- the supervisor speaks better English!
Click to expand...

It seems like, all too often, the "supervisor" is just the guy in the next cubicle...not an actual supervisor.


JEDIYoda said:
o what you are saying is you would be rude and insult the person instead of being tactful?? it figures....
Click to expand...

Why not? I have no requirement to be polite or tactful to some dickhead on the phone who is SUPPOSED to speak English...but has a heavy, difficult to understand accent.

I blame Michael Dell...
 
BoomerD said:
It seems like, all too often, the "supervisor" is just the guy in the next cubicle...not an actual supervisor.




Why not? I have no requirement to be polite or tactful to some dickhead on the phone who is SUPPOSED to speak English...but has a heavy, difficult to understand accent.

I blame Michael Dell...
Click to expand...
As there is no requirement in life to be tactful, be careful what you ask for....
 
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