And how many of those people actually know how to use the phone outside of making a call, or clicking on an icon that's on the screen to open something?
So we've gotten to the point where using a phone for its intended purpose, and also clicking icons to use it for something else, is "not knowing how to use a phone."
What icons would they be clicking to open something? email? text messaging? The app store? Web browser? That's pretty much all most people do with their phones, regardless of platform. If someone couldn't do any of the above on an Android phone, they couldn't do it on *any* phone.
I can't tell you how many people I've encountered that had no idea they could add/remove things from their screen. "ZOMG! I can click and hold and add more of these thingies? cool!"
What does this prove? There's pretty much NO WAY to make the process any simpler than click and hold on the screen and a dialogue that pops up saying "Add to screen" and a list of things you can add to screen. I guess there could be a hovering text message that never goes away saying "Hey kiddies, didja know you can add things to the screen? Well by golly you can! Press here!" That might make it 'easier' than it is now, but frankly, I don't think even the biggest dummies want that 'feature' on their phones.
98% of people I come across with an Android phone it's 100% stock outside of maybe a wallpaper. As a phone, no Android isn't hard to use, but for anything beyond that? hummm. Try explaining widgets to one of them, lol.
I can't tell what my made-up percentage of iPhone users I've come across were 100% stock- all their phones look alike. One thing was common though: no widgets at all, so no explanation needed.
And anyway, what exactly is 100% stock for Android? A user would actually have to be rooted and running stock to actually achieve that. Since you must mean all these people were running 'stock' from the carrier, you must be hyper-aware of what each make/model phone looks like stock.
Let's say it's true, that most Android users don't really know how to add widgets or modify their phone in any way (first off, I don't buy this for one second.) If they are happy with the phone, and know how to use it for what they want to use it for, so what? What would the 'solution' be anyway? Take out all of the function for those that know its there and know how to use it, to accommodate those that are clueless? Create a walled garden? To me that kind of sounds like Apple's approach. ( I dunno about Windows Phone, I've literally, no joke, never seen anyone with one in the wild).