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Bait and switch happened to me - best approach?

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Originally posted by: OdiN
Originally posted by: spidey07
Originally posted by: OdiN
So you were sent the wrong item. It happens. Call the store. If they take care of it for you - no problem. If they hassle you, call the CC company.
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My item purchased matches what was delivered and I accepted delivery.

This item is not what I verbally agreed to purchase.

Imagine picking out a blue camry, you are rung up at the register for a red accord. Due to no real model numbers or brand you sign and purchase with CC. You are delivered a red accord - this matches your invoice so you accept delivery.

You then discover that you agreed to a blue camry but now have a red accord. You are pissed.
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This doesn't make any sense at all.


If your item purchased matches what was delivered, then why the hell are you complaining?
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It wasn't what they verbally discussed from what I understand. I'm confused on the whole situation too 😕
 
Originally posted by: AgaBoogaBoo
Originally posted by: OdiN
Originally posted by: spidey07
Originally posted by: OdiN
So you were sent the wrong item. It happens. Call the store. If they take care of it for you - no problem. If they hassle you, call the CC company.
Click to expand...

My item purchased matches what was delivered and I accepted delivery.

This item is not what I verbally agreed to purchase.

Imagine picking out a blue camry, you are rung up at the register for a red accord. Due to no real model numbers or brand you sign and purchase with CC. You are delivered a red accord - this matches your invoice so you accept delivery.

You then discover that you agreed to a blue camry but now have a red accord. You are pissed.
Click to expand...

This doesn't make any sense at all.


If your item purchased matches what was delivered, then why the hell are you complaining?
Click to expand...
It wasn't what they verbally discussed from what I understand. I'm confused on the whole situation too 😕
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Well what was on the invoice he signed for?

Just some cryptic SKU number or something? You would think it would list the brand/type, etc. on the invoice.
 
Originally posted by: spidey07
Originally posted by: Tweak155
Take it back/return it? Guess this depends on the size of the mattress.
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LOL!

You try taking back a supersized king mattress.

Agaboo - bait and switch is deception. Make you believe you are buying something, but switching it at the end.

Lesson learned. Never believe what 60 year old folks in retail tell you. There's a reason why they are still in retail. They're just that good. I'm pissed.
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Any possibility that it was just an honest mistake?

Regardless, you should start with the store. They may fix the problem for you rather easily.
 
Originally posted by: spidey07
Originally posted by: OdiN
So you were sent the wrong item. It happens. Call the store. If they take care of it for you - no problem. If they hassle you, call the CC company.
Click to expand...

My item purchased matches what was delivered and I accepted delivery.

This item is not what I verbally agreed to purchase.

Imagine picking out a blue camry, you are rung up at the register for a red accord. Due to no real model numbers or brand you sign and purchase with CC. You are delivered a red accord - this matches your invoice so you accept delivery.

You then discover that you agreed to a blue camry but now have a red accord. You are pissed.
Click to expand...

This is NOT bait and switch; this is you being a complete and utter idiot.

You signed for something that you couldn't even read? It had no brand or anything? THEN you sign for it when it shows up by "double checking to make sure it matches the invoice that you can't read that's wrong because it's not what you ordered, but you couldn't tell that when you purchased it because it isn't clear what you bought or signed for at the time of purchased"

You sound like a freaking moron.

"My item purchased matches what was delivered and I accepted delivery. This item is not what I verbally agreed to purchase."

Then WTF did you accept delivery and sign for it? You make no sense. Sounds like buyer?s remorse to me. You're blaming the dealer for your own ineptness.
 
My take on this.

He tried a mattress in the store and liked it.
Went to register and bought what he was told was the mattress he just sampled.
Receives a different mattress than he sampled, but the same one that is on the receipt.

Go back to the store and say "This isn't the mattress I sampled, please replace it or give me my money back." This is a mistake or purposeful deception, either way there was no "meeting of the minds" on the purchase. You wanted "A", told you were purchasing "A", and received "B".
 
I don't see how you can dispute the sale when you received exactly what you paid for. My guess is that there is information being withheld.
 
wow, sounds like most of you have never purchased a mattress before. i would rank buying a mattress as shittiest experience right under used car buying.

mattress salesmen are scumbags, i am not surprised spidey07 got screwed.
 
Originally posted by: JS80
wow, sounds like most of you have never purchased a mattress before. i would rank buying a mattress as shittiest experience right under used car buying.

mattress salesmen are scumbags, i am not surprised spidey07 got screwed.
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Purchased several. It's no different than buying anything else, point, say I want that one, pay for it and take it home.
 
Originally posted by: 911paramedic
My take on this.

He tried a mattress in the store and liked it.
Went to register and bought what he was told was the mattress he just sampled.
Receives a different mattress than he sampled, but the same one that is on the receipt.

Go back to the store and say "This isn't the mattress I sampled, please replace it or give me my money back." This is a mistake or purposeful deception, either way there was no "meeting of the minds" on the purchase. You wanted "A", told you were purchasing "A", and received "B".
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You described it perfectly.

And don't worry, the mattress has already been christened.

The invoice just shows cryptic SKUs and generic description.
 
Originally posted by: 911paramedic
My take on this.

He tried a mattress in the store and liked it.
Went to register and bought what he was told was the mattress he just sampled.
Receives a different mattress than he sampled, but the same one that is on the receipt.

Go back to the store and say "This isn't the mattress I sampled, please replace it or give me my money back." This is a mistake or purposeful deception, either way there was no "meeting of the minds" on the purchase. You wanted "A", told you were purchasing "A", and received "B".
Click to expand...

i think he will lose anything.

he had optunity to make sure it was right. he even signed for it.

they are going to say that is the one he wanted and now trying to change his mind.
 
No bait and switch, unless the mattress you originally wanted was more expensive and they charged you for that price and gave you a less expensive mattress. Or they switched the original mattress you wanted with a more expensive mattress and charged you the higher price.
 
Originally posted by: spidey07
Bait - this is what you're buying
Switch it to something else without you realizing it.

That's bait and switch.
Click to expand...

Since you won't listen to the posters here, maybe wikipedia will convince you:

http://en.wikipedia.org/wiki/Bait_and_switch

In retail sales, a bait and switch is a form of fraud in which the fraudsters lure in customers by advertising a product or service at an unprofitably low price, then reveals to potential customers that the advertised good is not available but that a substitute is. The goal of the bait-and-switch is to convince some buyers to purchase the substitute good as a means of avoiding disappointment over not getting the bait, or as a way to recover sunk costs expended to try to obtain the bait. It suggests that the seller will not show the original product or product advertised but instead will demonstrate a more expensive product.
Click to expand...
 
Originally posted by: spidey07
Bait - this is what you're buying
Switch it to something else without you realizing it.

That's bait and switch.
Click to expand...

Did he switch it with a less expensive mattress and charge you the higher price of the mattress that you originally selected?

Did he switch it with a more expensive mattress and charge you the higher price of the more expensive mattress?

Or did he switch it with another mattress and charge you the price for that model?

If the third, the sales person might just be stupid and made a mistake like you being stupid enough not verifying what you signed/purchased while at the store, accepting delivery though you knew it wasn't the right mattress and then using the mattress knowing it wasn't the correct mattress.
 
Originally posted by: spidey07
Bait - this is what you're buying
Switch it to something else without you realizing it.

That's bait and switch.
Click to expand...


You can say that all you want, but it doesn't make it true. 🙁


 
Originally posted by: MrPickins
Originally posted by: spidey07
Bait - this is what you're buying
Switch it to something else without you realizing it.

That's bait and switch.
Click to expand...

Since you won't listen to the posters here, maybe wikipedia will convince you:

http://en.wikipedia.org/wiki/Bait_and_switch

In retail sales, a bait and switch is a form of fraud in which the fraudsters lure in customers by advertising a product or service at an unprofitably low price, then reveals to potential customers that the advertised good is not available but that a substitute is. The goal of the bait-and-switch is to convince some buyers to purchase the substitute good as a means of avoiding disappointment over not getting the bait, or as a way to recover sunk costs expended to try to obtain the bait. It suggests that the seller will not show the original product or product advertised but instead will demonstrate a more expensive product.
Click to expand...
Click to expand...

Spidey is smarter than Wikipedia. You have to go straight to the source - the FTC. Fortunately the FTC's definition of bait and switch is linked in the Wikipedia article. 😉
 
Originally posted by: Capt Caveman
Originally posted by: spidey07
Bait - this is what you're buying
Switch it to something else without you realizing it.

That's bait and switch.
Click to expand...

Did he switch it with a less expensive mattress and charge you the higher price of the mattress that you originally selected?
Click to expand...

Yes.

I selected a mattress was rung up for 3000 dollars. The matress on the invoice and delivered IS NOT THE MATRESS I SELECTED.

bait and switch.
 
This is why I think some stuff has to be bought and taken home myself.
I bought my mattress at IKEA, and will buy a new one at Sams Club.
 
Originally posted by: spidey07
Originally posted by: Capt Caveman
Originally posted by: spidey07
Bait - this is what you're buying
Switch it to something else without you realizing it.

That's bait and switch.
Click to expand...

Did he switch it with a less expensive mattress and charge you the higher price of the mattress that you originally selected?
Click to expand...

Yes.

I selected a mattress was rung up for 3000 dollars. The matress on the invoice and delivered IS NOT THE MATRESS I SELECTED.

bait and switch.
Click to expand...

That's not bait and switch.

Probably just a worker error.

Are you telling us you have no physical proof that you paid $3000 for "Brand A" mattress?
 
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