Bait and switch happened to me - best approach?

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Throckmorton

Lifer
Aug 23, 2007
16,829
3
0
I don't understand. You said you checked the invoice and it matched. What were you verifying that against, if not what you originally agreed to buy? So what's the problem here?


0/10
 

Throckmorton

Lifer
Aug 23, 2007
16,829
3
0
Originally posted by: spidey07
Originally posted by: OdiN
So you were sent the wrong item. It happens. Call the store. If they take care of it for you - no problem. If they hassle you, call the CC company.

My item purchased matches what was delivered and I accepted delivery.

This item is not what I verbally agreed to purchase.

Imagine picking out a blue camry, you are rung up at the register for a red accord. Due to no real model numbers or brand you sign and purchase with CC. You are delivered a red accord - this matches your invoice so you accept delivery.

You then discover that you agreed to a blue camry but now have a red accord. You are pissed.

Oh, well in that case it would be the salesman's fault and you just need to exchange it...
 

Eli

Super Moderator | Elite Member
Oct 9, 1999
50,419
8
81
What the fuck is so hard for all you retards to understand about the situation?

You're right, its not bait and switch, but its pretty damn shady... It could also be an honest mistake. Just take it up with the store. If they fix it, no big deal.
 
Oct 20, 2005
10,978
44
91
Originally posted by: Eli
What the fuck is so hard for all you retards to understand about the situation?

You're right, its not bait and switch, but its pretty damn shady... It could also be an honest mistake. Just take it up with the store. If they fix it, no big deal.

What's hard to understand is why Spidey07 is freaking out about something he can barely explain to us. First, he incoherently tries to explain his situation. After much piecing together and assmptions on ATOT's part, we conclude that he doesn't know what B&S is.

Secondly, we don't understand why he can't just call the store and tell them what the deal is.

Third, his story just doesn't make sense. There are a lot of details missing.
 

mugs

Lifer
Apr 29, 2003
48,920
46
91
Originally posted by: Eli
What the fuck is so hard for all you retards to understand about the situation?

You're right, its not bait and switch, but its pretty damn shady... It could also be an honest mistake. Just take it up with the store. If they fix it, no big deal.

What's hard to understand is how it could have happened when he says this:
4) I ask - "I need to verify that what I'm purchasing is what I want as well as confirmation on delivery."
5) "oh, just look right here on your invoice."

 
Oct 20, 2005
10,978
44
91
Originally posted by: spidey07
Originally posted by: CraKaJaX
Details please.

OK - here's details...

1) Work with salesman at retailer, pick out a mattress. Gimme that.
2) Go to counter to purchase and setup delivery.
3) Purchase and sign - making sure we are clear on model, etc. Salesman checks printed sheets of paper (this should have been the dead give-away) and verbally verifying.
4) I ask - "I need to verify that what I'm purchasing is what I want as well as confirmation on delivery."
5) "oh, just look right here on your invoice."

...

Ok, with 5), shouldn't you have something that says "Brand A Mattress Purchased 1 QTY $3000" or something similar to that?

Or did the saleman just point at 5) <blank area> and you just blindly said "oh ok, looks good to me" and signed?

:confused:
 

Eli

Super Moderator | Elite Member
Oct 9, 1999
50,419
8
81
Originally posted by: mugs
Originally posted by: Eli
What the fuck is so hard for all you retards to understand about the situation?

You're right, its not bait and switch, but its pretty damn shady... It could also be an honest mistake. Just take it up with the store. If they fix it, no big deal.

What's hard to understand is how it could have happened when he says this:
4) I ask - "I need to verify that what I'm purchasing is what I want as well as confirmation on delivery."
5) "oh, just look right here on your invoice."
But he said there was no model or anything listed, probably just a SKU or something.

Which is weird, but if thats the case... then yeah.
 

Tweak155

Lifer
Sep 23, 2003
11,449
264
126
Guys settle down about the bait and switch logistics. This is (one of) the same guy(s) that believes an airplane would not take off on a conveyor belt moving in the opposite direction.
 

mugs

Lifer
Apr 29, 2003
48,920
46
91
Originally posted by: Eli
Originally posted by: mugs
Originally posted by: Eli
What the fuck is so hard for all you retards to understand about the situation?

You're right, its not bait and switch, but its pretty damn shady... It could also be an honest mistake. Just take it up with the store. If they fix it, no big deal.

What's hard to understand is how it could have happened when he says this:
4) I ask - "I need to verify that what I'm purchasing is what I want as well as confirmation on delivery."
5) "oh, just look right here on your invoice."
But he said there was no model or anything listed, probably just a SKU or something.

Which is weird, but if thats the case... then yeah.

The point is he apparently made a point to verify that the item on the invoice was the item he select, but he didn't actually go through with that verification. I mean if you are for some reason concerned and ask to see verification that what you asked for is what you're paying for, and they show you a piece of paper with a meaningless number on that, are you going to be content with that? The story doesn't make sense.
 

JS80

Lifer
Oct 24, 2005
26,271
7
81
you guys are fighting about definition of B&S? he just got mattress sale pwned. the mattress business is one of the shadiest businesses out there. all the mattress companies have different model names for each retail outlet so that people can't comparison shop. only someone who knows wtf they are looking for has a decent chance of getting the right mattress without getting analed in price.

fyi mattress prices are NEGOTIABLE. buying a mattress is very much like buying a car. the only difference is that you can haggle up to like 40% off the price and a toyota camry at Store A is called the toyota optistar (but exact same thing). they do this so that people can't go in the store and be like look Store A will sell to me for $x will you beat - they will be like that ain't the same mattress look at the name.

those of you who go in to a mattress store and buy a $3k MSRP mattress didn't do your due diligence - can go down to $2k.
 

Auric

Diamond Member
Oct 11, 1999
9,591
2
71
First, don't pee the bed yet.

If it remains unused then there should be no issue returning for a refund or at least exchanging for the desired model. Ergo, any potential shens or misunderstanding are almost irrelevant and thus the only issue is the extra delivery cost. If the store is at fault or even obliging then that may be waived.
 

waggy

No Lifer
Dec 14, 2000
68,143
10
81
Originally posted by: mugs
Originally posted by: Eli
Originally posted by: mugs
Originally posted by: Eli
What the fuck is so hard for all you retards to understand about the situation?

You're right, its not bait and switch, but its pretty damn shady... It could also be an honest mistake. Just take it up with the store. If they fix it, no big deal.

What's hard to understand is how it could have happened when he says this:
4) I ask - "I need to verify that what I'm purchasing is what I want as well as confirmation on delivery."
5) "oh, just look right here on your invoice."
But he said there was no model or anything listed, probably just a SKU or something.

Which is weird, but if thats the case... then yeah.

The point is he apparently made a point to verify that the item on the invoice was the item he select, but he didn't actually go through with that verification. I mean if you are for some reason concerned and ask to see verification that what you asked for is what you're paying for, and they show you a piece of paper with a meaningless number on that, are you going to be content with that? The story doesn't make sense.

exactly. i don't get it. it seems like a excuse to try to get his money back.

 

gsethi

Diamond Member
Feb 28, 2002
3,457
5
81
For those that are confused, I think this is what happened with OP:

OP went to Mattress store and a salesperson was helping him out.
OP Picked out mattress "A1" and they negotiated price (all verbal).
OP and salesperson went to do paperwork and on paperwork, salesperson put Mattress "A2" (either mistake or intentional) at the negotiated price of mattress "A1"
OP didnt check/was too excited/whatever excuse and signed the paperwork for mattress "A2" at negotiated price thinking it was mattress "A1".
Mattress guys delivered mattress "A2" and OP signed for it.

OP's biggest mistake was not checking the paperwork and signing for it. He coupled it when he signed the delivery paperwork. I think its tough luck for OP unless the mattress place people are honest. If OP would have refused delivery, it would be a different matter.
 

BigToque

Lifer
Oct 10, 1999
11,700
0
76
Just to be sure, did you see the mattress (at your house) before you signed for it?

Or did they just show up with an invoice, you singed and then they brought in the (wrong) mattress?
 

dethman

Lifer
Oct 12, 1999
10,263
3
76
from the posts here, you are clearly a retard. no wonder you got swindled by the mattress store.
 

Eli

Super Moderator | Elite Member
Oct 9, 1999
50,419
8
81
lol I really don't understand why you guys are being so hard on him.
 

Passions

Diamond Member
Feb 17, 2000
6,855
3
0
Maybe you should take some English lessons before trying to dispute.

It's obvious you can't even describe your problem properly, it takes you almost 3-4 posts to even let us know what's going on.

I'll side with the salesman on this one. You probably just made a goof up buying the wrong mattress.
 

enwar3

Golden Member
Jun 26, 2005
1,086
0
0
Some of you guys are so stupid. I agree that the OP didn't make his point clearly.

Originally posted by: gsethi
For those that are confused, I think this is what happened with OP:

OP went to Mattress store and a salesperson was helping him out.
OP Picked out mattress "A1" and they negotiated price (all verbal).
OP and salesperson went to do paperwork and on paperwork, salesperson put Mattress "A2" (either mistake or intentional) at the negotiated price of mattress "A1"
OP didnt check/was too excited/whatever excuse and signed the paperwork for mattress "A2" at negotiated price thinking it was mattress "A1".
Mattress guys delivered mattress "A2" and OP signed for it.

OP's biggest mistake was not checking the paperwork and signing for it. He coupled it when he signed the delivery paperwork. I think its tough luck for OP unless the mattress place people are honest. If OP would have refused delivery, it would be a different matter.

That is correct, except the OP DID check the receipt. He was told by the salesman that the item "JSDU93804293498 King Size Mattress" printed on his receipt was the item that he wanted. Because he can't check the SKU number by himself, he takes the salesman on his word, which should be ok. However, he later recieves his item "JSDU93804293498 King Size Mattress" which matches the item on his receipt, which he was told is the item he ordered. So as far as OP knows, he signed for the item he wanted and thought he paid for.

1. OP sees mattress, tells salesman he wants it, negotiate and agree on price.
2. OP recieves receipt and is told the cryptic SKU number on the receipt is the mattress he wanted (when in reality it's not).
3. OP recieves delivery at door, checks receipt, and assumes correctly that it is his mattress.
4. OP finds out the mattress matching the receipt SKU is not the mattress he ordered. = salesman entered wrong mattress (whether by accident or on purpose)
 

spidey07

No Lifer
Aug 4, 2000
65,469
5
76
enwar3 - that accurately describes what was on the receipt/invoice. The only way I had to verify it was correct was a printed spreadsheet the salesman held that matched the SKU to the mattress set. Who knows what other shenigans goes on.

OP updated.
 

Crucial

Diamond Member
Dec 21, 2000
5,026
0
71
I still can't get over the fact that you spent $3000 on a mattress. Is it lined with gold and diamonds?
 

sygyzy

Lifer
Oct 21, 2000
14,001
4
76
It took like 10 posts to understand what you are saying. If your grasp of logic and sense rivals that of your understanding of the English language, there may not be a problem here at all. You may have made it all up in your head.