Wal-Mart!
Well, I got in on the Half-Life 2 preorder a few months ago when it was only $59 (twenty bucks cheaper). I received the package today. It was boxed in a much larger box with no peanuts or airbags to lessen the wear and tear of the box. To no ones surprise the box was basically mangled, dented and messed up pretty badly. But not badly enough that I thought there would be a problem with the game itself, or any other contents. So I opened it, and then shortly after I noticed the bottom security tape had been cut and then resealed with regular tape. This did seem like a problem, as I don't know if anyone opened it for the CD-Key or what. So I called a few local Wal-Marts and none had the Collector's Edition in stock.
I then called the number given on the shipping receipt and was told that all I needed to do was take it to a local Wal-Mart and get them to exchange it, they could take it back and order another to be sent out to my address. So I then took a little trip to the local Supercenter and that's where the problems started...
I went to a local Wal-Mart Supercenter and spoke to one of the Customer Service people, he then called a manager as he knew nothing about it. Then Tammy showed up, the CS manager (as far as I can tell) and she wouldn't allow it. She then called a higher manager named Neil and he said that he couldn't do it. Tammy recommended I call 1-800-WALMART. Which I did from the pay phone ten feet away (calling 1-800 is free, there was no way I was paying to call). They told me the same thing, and that all I needed to do was ask them to call the number and have it settled.
So I walked the ten feet back to the desk (Tammy had left by this time) and again had Jeff (the only CSR there at the time) call down Neil (the highest manager in charge, I assume). He then got ahold of him on the phone, and Neil said the same thing (I guess). I then told Jeff that I wanted to speak directly to Neil. He refrused, and would not get ahold of him at my request. So I then told Jeff that I could stand there all day, he then told me something to the extent that I could if I wanted.
After a few seconds, I asked Jeff what Neil's last name was (that's it, no harsh tone or anything), he then told me that he would call Security if he had to. Seeing as I wasn't getting any help from him, I told him to do so. Soon after a securtiy guy showed up and talked to Jeff for a few seconds. He then paced around me for a little, and then approached me. He asked what the problem was, and I told him and that all I wanted to do was speak to the highest level manager on duty at the time.
Let me remind everyone, at NO point did I raise my voice. I may have seemed abrasive, but I never yelled or screamed or seemed out of control. I'm not a violent guy, but hate when people try to screw with me.
He then told me that Neil would be down in a few seconds. Well, as time went by I realized no one was coming. I then told the security guy that if Neil wasn't coming I may as well leave. He recommened that I do that. So I wished everyone a "Fuck You" and left.
When I got home I called 1-800-WALMART again, and wanted to speak to a manager. The rep. said that she'd need to know the problem before she could do that. About half way threw explaining she hung up the phone.
So I called back again, at 7:41 PM. This time I got Nicole. I asked to speak to a manager, and she wanted to know if there was anything she could do to help. So I took a leap of faith on this girl, and she actually gave half a crap. She listened to my problem and agreed that I was improperly dealt with. She took down all the info, and took my phone number. And would pass the info on to a supervisor who would call me back within 24 hours.
Well, I got in on the Half-Life 2 preorder a few months ago when it was only $59 (twenty bucks cheaper). I received the package today. It was boxed in a much larger box with no peanuts or airbags to lessen the wear and tear of the box. To no ones surprise the box was basically mangled, dented and messed up pretty badly. But not badly enough that I thought there would be a problem with the game itself, or any other contents. So I opened it, and then shortly after I noticed the bottom security tape had been cut and then resealed with regular tape. This did seem like a problem, as I don't know if anyone opened it for the CD-Key or what. So I called a few local Wal-Marts and none had the Collector's Edition in stock.
I then called the number given on the shipping receipt and was told that all I needed to do was take it to a local Wal-Mart and get them to exchange it, they could take it back and order another to be sent out to my address. So I then took a little trip to the local Supercenter and that's where the problems started...
I went to a local Wal-Mart Supercenter and spoke to one of the Customer Service people, he then called a manager as he knew nothing about it. Then Tammy showed up, the CS manager (as far as I can tell) and she wouldn't allow it. She then called a higher manager named Neil and he said that he couldn't do it. Tammy recommended I call 1-800-WALMART. Which I did from the pay phone ten feet away (calling 1-800 is free, there was no way I was paying to call). They told me the same thing, and that all I needed to do was ask them to call the number and have it settled.
So I walked the ten feet back to the desk (Tammy had left by this time) and again had Jeff (the only CSR there at the time) call down Neil (the highest manager in charge, I assume). He then got ahold of him on the phone, and Neil said the same thing (I guess). I then told Jeff that I wanted to speak directly to Neil. He refrused, and would not get ahold of him at my request. So I then told Jeff that I could stand there all day, he then told me something to the extent that I could if I wanted.
After a few seconds, I asked Jeff what Neil's last name was (that's it, no harsh tone or anything), he then told me that he would call Security if he had to. Seeing as I wasn't getting any help from him, I told him to do so. Soon after a securtiy guy showed up and talked to Jeff for a few seconds. He then paced around me for a little, and then approached me. He asked what the problem was, and I told him and that all I wanted to do was speak to the highest level manager on duty at the time.
Let me remind everyone, at NO point did I raise my voice. I may have seemed abrasive, but I never yelled or screamed or seemed out of control. I'm not a violent guy, but hate when people try to screw with me.
He then told me that Neil would be down in a few seconds. Well, as time went by I realized no one was coming. I then told the security guy that if Neil wasn't coming I may as well leave. He recommened that I do that. So I wished everyone a "Fuck You" and left.
When I got home I called 1-800-WALMART again, and wanted to speak to a manager. The rep. said that she'd need to know the problem before she could do that. About half way threw explaining she hung up the phone.
So I called back again, at 7:41 PM. This time I got Nicole. I asked to speak to a manager, and she wanted to know if there was anything she could do to help. So I took a leap of faith on this girl, and she actually gave half a crap. She listened to my problem and agreed that I was improperly dealt with. She took down all the info, and took my phone number. And would pass the info on to a supervisor who would call me back within 24 hours.
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