Asus R7 260x - Black screen on restart only?

[R0H1T]

Did a fresh install of Windows 8 and same thing.

This time update your system properly but don't install AMD's CC, check whether the system has updated the display driver (it's usually listed alongside recommended updates) & then try to restart. If the problem is persisting even after installing all system updates & MS certified drivers then you're better off going for an RMA at the point of sale.

 

[Grizwall]

Sent out an RMA request ill need to wait till Monday thanks for the help.

 

[RoverGuy7]

Well, mine got worse. No display at all now. My MB has no onboard graphics either.

Turn it on, post/boot leds come on, and nothing on the screen. I only have HDMI display here, but this card is going back.

Hope you have better luck.

I'll go do some research, but any thoughts on the R7 265?

 

[R0H1T]

Well, mine got worse. No display at all now. My MB has no onboard graphics either.

Turn it on, post/boot leds come on, and nothing on the screen. I only have HDMI display here, but this card is going back.

Hope you have better luck.

I'll go do some research, but any thoughts on the R7 265?

Try these steps if you have a windows boot DVD or USB drive ~
www.sevenforums.com/installation-setup/11273-install-windows-7-safe-mode.html

 

[RoverGuy7]

I have a boot disk, but no display. I had disabled everything but the SSD in boot options, and can't navigate through the UEFI to change that now. I won't have access to a DVI monitor until Monday, and already have the RMA.

I really appreciate the help, and knowledge, and wish I could give some sort of an outcome on this.

 

[Grizwall]

Sent the card back and got a new card sent back to me with the same problem.
So its not the card not sure what else I can try.

 

[murga]

I have the same problem with my Asus R7 260x graphic card. On restart it just goes to black screen. Here's my specs:

board: Asus P8H77-v le
OS: Win 8.1 pro
hdd: wd 1Tb
card: asus r7 260x 2gb
cpu: i5 3470
psu: msi 550W

Ran various tests without problem, so i'm beginning to suspect there is something wrong with my psu.

 

[R0H1T]

Sent the card back and got a new card sent back to me with the same problem.
So its not the card not sure what else I can try.

Alright did you try to use the card with these steps ~

• fresh install of win7 or win8
• install all the windows updates listed, recommended & important ones
• update the display drive manually through device manager
• use the latest stable (WHQL certified) drivers
• if the problem isn't resolved, after a restart (since new drivers need an initial restart to fully take effect) or two, uninstall the drivers using DDU from guru3d
• use device manager to update the drivers with the latest beta version (14.4)

Additionally remove all usb, pci & other (non essential) peripheral devices from your system, just to make sure that any other hardware isn't the root cause of it, & make double sure that all the remaining cables & (power) connectors aren't loose. You should also try all other possible connections available on the GPU & your monitor ~ DVI, HDMI, DP, VGA

Now if it's too much of a hassle to try all or any of these options then just dump the card & go Nvidia OR contact AMD & the card manufacturer, if you still want to keep the card, since I can't think of any other possible solution to this mess :\

Frankly I think a bunch of these problems are due to Windows & while I don't suggest moving over to Linux, or Steam OS, it should always be on your radar as an alternative computing/gaming platform.

Anyways good luck to you guys because this isn't an ordeal one has to endure especially after spending such amount of time & money on your preferred brand.

 

[getochkn]

I thought I was going crazy today. Built a new PC for a buddy and I've spent 6 hours trying to figure out what was wrong and I think it's this. This was first 3TB boot drive install, so I had to mess with the UEFI BIOS and stuff and getting my USB drive formatted properly for Windows install. It's not hardware, it's some sort of bad driver issue. I'm going to take it back tomorrow and get my buddy a 750ti and be done with it.

Specs, Asus 260x DC2OC, 8320, Gigabyte 970a-D3p motherboard, Corsair TX power supply, 3TB Seagate Drive. Decent system all around.

Things that tell me it's the drivers.

Upon first install of Windows 7 and 8.1, with only Windows drivers installed, all is good. Safe mode is good. Windows installation is good.

Once you install the AMD drivers, tried Beta, latest and the ones from Asus, and restart, it will start to boot up, get the windows loading, then the screen will go black, there is still power to the screen (as in the backlight of my TV still shows light) then it goes totally black, as in no signal at all.

Shutting off the PC and turning back on, and it's fines. It's only when doing a restart from Windows that does it. It has to be related to the drivers or else it would screw up upon first boot up. It's a bug in all their drivers though and carries across Win 7 or 8.1. Very frustrating, for me, doing a fav for a buddy turns into my whole day wasted and him, who can't use his new PC tonight and has to wait till tomorrow.

I also tried my 7870 in the PC, works fine and it needs two 6pin PCIe power instead of the one, so I know the PSU is good, and it's a TX, one of Corsairs better models.

It's very reproducable though. Install any driver version, restart the PC from windows. Bootup logo->black screen->no power to the screen. Any AMD drivers and 2 versions of windows and I would imagine 8 would be the same.

Lame.

 

[RoverGuy7]

I got rid of my 260x, and am currently waiting on delivery of a 265, hopefully without this issue.

In my mind, clearly not everyone with one of these cards is having this issue, so there has to be something in common, and since it seems to have something to do with the boot process it makes me question... I know I did, but the rest of you having issues install Windows as a native UEFI installation?

 

[getochkn]

I got rid of my 260x, and am currently waiting on delivery of a 265, hopefully without this issue.

In my mind, clearly not everyone with one of these cards is having this issue, so there has to be something in common, and since it seems to have something to do with the boot process it makes me question... I know I did, but the rest of you having issues install Windows as a native UEFI installation?

Come to think of it I think everything was running good during my first install without uefi but then couldn't access the full 3tb and after googling I realized I need uefi and then all the problems began. I have an 80gb. Maybe I'll turn of uefi and do a quick and see what happens. With a usb3.0 stick and 8.1 it only takes like 30 mins to get an install and the and drivers in

 

[murga]

I thought I was going crazy today. Built a new PC for a buddy and I've spent 6 hours trying to figure out what was wrong and I think it's this. This was first 3TB boot drive install, so I had to mess with the UEFI BIOS and stuff and getting my USB drive formatted properly for Windows install. It's not hardware, it's some sort of bad driver issue. I'm going to take it back tomorrow and get my buddy a 750ti and be done with it.

Specs, Asus 260x DC2OC, 8320, Gigabyte 970a-D3p motherboard, Corsair TX power supply, 3TB Seagate Drive. Decent system all around.

Things that tell me it's the drivers.

Upon first install of Windows 7 and 8.1, with only Windows drivers installed, all is good. Safe mode is good. Windows installation is good.

Once you install the AMD drivers, tried Beta, latest and the ones from Asus, and restart, it will start to boot up, get the windows loading, then the screen will go black, there is still power to the screen (as in the backlight of my TV still shows light) then it goes totally black, as in no signal at all.

Shutting off the PC and turning back on, and it's fines. It's only when doing a restart from Windows that does it. It has to be related to the drivers or else it would screw up upon first boot up. It's a bug in all their drivers though and carries across Win 7 or 8.1. Very frustrating, for me, doing a fav for a buddy turns into my whole day wasted and him, who can't use his new PC tonight and has to wait till tomorrow.

I also tried my 7870 in the PC, works fine and it needs two 6pin PCIe power instead of the one, so I know the PSU is good, and it's a TX, one of Corsairs better models.

It's very reproducable though. Install any driver version, restart the PC from windows. Bootup logo->black screen->no power to the screen. Any AMD drivers and 2 versions of windows and I would imagine 8 would be the same.

Lame.

well for me black screen appear only after restart. Last night I ran 3D mark dx 11 without any problem. I checked temps after the test and it was about 60-65. Also my problem involves only backlight not true black screen cause my monitor receiving power. Tomorrow Ill order a new psu and Ill see what will happen.

 

[getochkn]

well for me black screen appear only after restart. Last night I ran 3D mark dx 11 without any problem. I checked temps after the test and it was about 60-65. Also my problem involves only backlight not true black screen cause my monitor receiving power. Tomorrow Ill order a new psu and Ill see what will happen.

I'd get a new card, not a new PSU. What spend like another $80 to power a $150 card. The web is full of these problems. Black screen on restart. IF I power down, it's fine. If I use the windows default drivers, it's fine. It's only if you restart, it's a black screen. I run my PC through a Denon receivers HDMI to my TV, so maybe the true black screen thing is a Denon thing. Either way, it's a brand new card and should work as expected with the AMD drivers. I wasted 6 hours of my life on a build that should have taken less than an hour. I'm not replacing anything, or doing anything else but returning it. I read people talking about overclocking, underclocking, using hacked drivers. Screw that, a brand new card should work with the AMD drivers and not need to be clocked different. Crappy drivers on AMD's part, period.

Gota 750ti, same price, working great. I've been a big AMD fan but starting to loose faith in them.......

 

[murga]

I also ordered 750ti ... so ciao to ati

 

[Grizwall]

well for me black screen appear only after restart. Last night I ran 3D mark dx 11 without any problem. I checked temps after the test and it was about 60-65. Also my problem involves only backlight not true black screen cause my monitor receiving power. Tomorrow Ill order a new psu and Ill see what will happen.

Ill be getting my new power supply in a week and let you no what happens. I allready got the graphics card replaced with the same problem so its not the graphics card. I had the ultra LSP 750 watt which was a cheap PSU I ordered a 1000 Watt power supply will see what happens.

Here is my thought. Im no expert but this is my 2 cents worth. Do you think its possible that it does reboot when the default windows drivers installed because the GPU is not working at its 100% because no proper drivers are installed? As soon as you install the drivers the graphics card is set up properly and needs more juice to powern up. Now with a restart does the PSU Power off totaly or does it keep the mobo powered somewhat? Maybe thats why with a restart the power supply does not have sufficient power to power the card compaired to a shut down? Anyways thats just a thought.

 

[getochkn]

Ill be getting my new power supply in a week and let you no what happens. I allready got the graphics card replaced with the same problem so its not the graphics card. I had the ultra LSP 750 watt which was a cheap PSU I ordered a 1000 Watt power supply will see what happens.

Here is my thought. Im no expert but this is my 2 cents worth. Do you think its possible that it does reboot when the default windows drivers installed because the GPU is not working at its 100% because no proper drivers are installed? As soon as you install the drivers the graphics card is set up properly and needs more juice to powern up. Now with a restart does the PSU Power off totaly or does it keep the mobo powered somewhat? Maybe thats why with a restart the power supply does not have sufficient power to power the card compaired to a shut down? Anyways thats just a thought.

No, tehre is no real difference in 2D power of the card with default drivers, or windows drivers. It's bad drivers. Booting without AMD drivers results in boot, booting with AMD drivers results in black screen. Simple, logical conclusion is it's drivers related and AMD hasn't fixed in it multiple driver revisions. Not PSU related at all.

 

[murga]

As i said i returned my card and ordered gf 750ti.

Anyway its interesting that if you do restart from login screen it returns to login without black screen to appear. But.. if u login and do restart from desktop black screen shows up immediately after loading windows screen. thats the case with my card and pc.

 

[RoverGuy7]

I didn't try to reboot from the login screen, so I can't be sure, but mine did restart fine if it stopped the process to load an update or something, and never entered windows fully, so I would assume it was the same.

I replaced mine with a R7 265, which is working perfectly.

I agree that this is a windows and driver issue, which is a shame, as the card had great performance for the price.

 

[Z15CAM]

I trust you guys are enabling PCIe as Primary Display in BIOS and if you are not using Intel Visualization Technology it might help to disable that as well. MB's and BIOS Firmware vary but you give it a better chance if you make it specific.

 

[Grizwall]

Just not sure why just a hand full of people are experiencing this problem. Otherwise wouldnt they just take them off the market?

 

[Grizwall]

Replaced card with a Gigabyte R9 270X a fiew weeks ago and it works great. The way a card should work!