Apple technical support blows massive chunks of donkey snot

[ChAoTiCpInOy]

Never could get it to work before I gave up trying. Besides even if it did work that's still an awkward workaround compared to just having an option in the display settings for it.

I think there was a program that did that. Maybe insomniac or something?

 

[Ichinisan]

I've never called Apple because I won't buy their garbage, but Logitech and Dell have given me great support. Logitech sent me a new mouse without asking for the old one in return. With Dell I had to deal with Indian accents, but I got new parts with a prepaid box to return the old ones within a week. With both I had to deal with retarded troubleshooting steps, but I understand the need for that to weed out the idiots.

If I had an issue, I'd bitch about it too, especially when paying the idiot tax for an Apple product.

Edit:
spelling

For high-end products, Logitech seems to do this frequently.

 

[MotionMan]

Completely change the interface to anything I want, including to one like OSX if I cared to make my machine ugly. Inspect the code of all the software I run to make sure it isn't phoning home. I control my machine 100%. There's no restrictions on how I use it.

How do you have your interface set right now?
When was the last time you changed it.

Inspect the code? You are the 1%.

The rest of your reasons are vague and meaningless.

MotionMan

 

[MotionMan]

What attitude? I answered your question. My motivation for creating this thread stemmed from the terrible experience I received when calling Apple customer support. Search to your heart's content. I've been here a long time.

I was calm and polite when speaking with Rebecca. My issue is that I was asked to pay additional money for a service that should be provided under the existing hardware warranty, which is valid for another 9 months.

So why are you refusing to answer my question?

MotionMan

 

[MotionMan]

You must be joking.

http://www.apple.com/macosx/specs.html



Hackintosh anyone?

Apple forces you into a pre-selected hardware arrangement limiting your ability to custom design your own computer. This extends to when it's time to upgrade your CPU or expand your hard-drives. Also overclocking is more difficult with a mac.

Apple is the epitome of a hand-cuffed product with the upside being better reliability. However, if you ever want to stretch your legs and free yourself from the hand-cuffs the reliability of a hackintosh can plummet to lower than that of the average PC.

All that said Apple obviously has a stellar product with broad market appeal, but let's not pretend it isn't extremely restrictive as compared to other OS's.

Macs are not designed for tinkering, that is true. I was more interested in what people are actually doing with their non-Mac that that cannot do with a Mac.

So far, all I hear is the anti-Mac mantra: It's locked down! You can't doing things with it! It is restrictive!

I have not said I disagree - I just want to know what everyone is complaining about in real-world, actual use terms.

MotionMan

 

[MotionMan]

Run an external monitor off of a laptop with the laptops built in display shut off.

I am doing that right now.

MotionMan

 

[Hoober]

The local store resolved it --

http://forums.anandtech.com/showthread.php?t=2247537

 

[Hoober]

So why are you refusing to answer my question?

MotionMan

I thought I had. What was your question again?

 

[MotionMan]

I thought I had. What was your question again?

Is this the first bad phone call to a consumer electronics company you have had in the past 10 years?

MotionMan

 

[lxskllr]

How do you have your interface set right now?
When was the last time you changed it.

about 10 minutes ago. I frequently change it. Usually in subtle ways, and sometimes in drastic ways. That's my right as a computer owner. Here's one I sometimes use...

Here's what I currently am using...

I completely removed an entirely different interface yesterday.

Inspect the code? You are the 1%.

1% of all computer users is millions of users. Those that look at the code help protect those that that don't. It's part of the peer review process, and malicious features can be found, and removed. Everyone benefits in that case.

The rest of your reasons are vague and meaningless.

Bullshit. If a company controls your computer, you don't. It's really simple. A computer has one owner, and if you're restricted from looking at, and modifying your computer, you aren't the owner.

 

[ChAoTiCpInOy]

It's part of the peer review process, and malicious features can be found, and removed. Everyone benefits in that case.

Pretty sure that's not how Windows' code works. It seems more you're thinking of open sourced projects where all the code is out in the open and everyone can see it.

 

[lxskllr]

Pretty sure that's not how Windows' code works

No it isn't, but I was asked about my computer, and my problem with Apple. Apple takes closed to a whole new level. GPLed applications aren't even allowed in their store. They actively forbid freedom. Real progressive company there...

 

[MotionMan]

about 10 minutes ago. I frequently change it. Usually in subtle ways, and sometimes in drastic ways. That's my right as a computer owner. Here's one I sometimes use...

Here's what I currently am using...

I completely removed an entirely different interface yesterday.

What OS is that?

1% of all computer users is millions of users. Those that look at the code help protect those that that don't. It's part of the peer review process, and malicious features can be found, and removed. Everyone benefits in that case.

It sounds like you have a specialized job. Keep up the good work!

Bullshit. If a company controls your computer, you don't. It's really simple. A computer has one owner, and if you're restricted from looking at, and modifying your computer, you aren't the owner.

You realize that you do not own your OS - you only have a license to use it and, in the case of Windows, only in the ways that MS approves of. You are not the owner.

MotionMan

 

[ChAoTiCpInOy]

No it isn't, but I was asked about my computer, and my problem with Apple. Apple takes closed to a whole new level. GPLed applications aren't even allowed in their store. They actively forbid freedom. Real progressive company there...

"Store". What store are you talking about? Mac App Store? iOS App Store?

If you're referring to the VLC thing, you should read into that more. It was the VLC license that prevented it from being in the App Store, not the other way around.

 

[lxskllr]

What OS is that?

Debian

You realize that you do not own your OS - you only have a license to use it and, in the case of Windows, only in the ways that MS approves of. You are not the owner.

MotionMan

Actually, I do own my O/S. I can use/change it in any way I choose. I'm also free to distribute my changes, with my only obligation being providing source code if requested.

 

[lxskllr]

"Store". What store are you talking about? Mac App Store? iOS App Store?

If you're referring to the VLC thing, you should read into that more. It was the VLC license that prevented it from being in the App Store, not the other way around.

IOS. I don't know the specifics of VLC and Apple, but VLC's license is very accommodating. If Apple had an issue with it, I'd say that's on Apple.

 

[MotionMan]

Debian

Can't that run on a Mac?

Actually, I do own my O/S. I can use/change it in any way I choose. I'm also free to distribute my changes, with my only obligation being providing source code if requested.

I suppose you own what you created and the version you made, but isn't Debian distributed under a license? In other words, what you initially downloaded was not owned by you - it was licensed to you and what you distribute is not owned by your users - they use it under a license.

MotionMan

 

[ChAoTiCpInOy]

IOS. I don't know the specifics of VLC and Apple, but VLC's license is very accommodating. If Apple had an issue with it, I'd say that's on Apple.

I just explained how it wasn't Apple that had an issue with it.

 

[MotionMan]

This is what I gleaned from a Linux-centric friend of mine just now:

Debian is a compilation of software packages governed a multitude of different Open Source Licenses (GPL, LGPL, BSD, Public Domain, MPL, Apache License, etc) that have specific requirements for redistribution. The original writers of the source code retain their copyright claims.

So, no, you probably do not own Debian.

MotionMan

 

[lxskllr]

Can't that run on a Mac?

Yes, as well as several other architectures, including PPC which Apple doesn't support themselves anymore ;^)

I suppose you own what you created and the version you made, but isn't Debian distributed under a license? In other words, what you initially downloaded was not owned by you - it was licensed to you and what you distribute is not owned by your users - they use it under a license.

MotionMan

You're right. I can't infringe on others rights by my actions. I can't give others fewer rights than were given me, and the license is there to enforce that. Here's the general guidelines of what I, or anyone else can do...

You can install the software on as many machines as you want.
Any number of people may use the software at one time.
You can make as many copies of the software as you want and give them to whomever you want (free or open redistribution).
There are no restrictions on modifying the software (except for keeping certain notices intact).
There is no restriction on distributing, or even selling, the software.

 

[lxskllr]

I just explained how it wasn't Apple that had an issue with it.

You didn't explain anything. What part of the license was an issue? Freedom can't be revoked with certain licenses. If Apple isn't free enough to allow a free license, it's hard to say that's VLC's fault.

 

[MotionMan]

Yes, as well as several other architectures, including PPC which Apple doesn't support themselves anymore ;^)

If Macs can run the same OS you currently run, how does that support your position that, on a Mac, you cannot completely change the interface to anything you want, including to one like OSX if you cared to make your machine ugly that you cannot inspect the code of all the software you run to make sure it isn't phoning home, that you cannot control your machine 100%, and/or that there are restrictions on how you use it?

You're right.

Finally, we agree!

MotionMan

 

[Hoober]

Is this the first bad phone call to a consumer electronics company you have had in the past 10 years?

MotionMan

No, of course not.

 

[MotionMan]

No, of course not.

Apple crapped on my point by resolving your problem.

Oh, well. Live to fight another day.

MotionMan

 

[Puddle Jumper]

I am doing that right now.

MotionMan

How? I had no luck whatsoever when I attempted to, even on Google the only solution I saw for it was clamshell mode which did not work for me.