Really interesting post on Consumer Reports reliability ratings from Yale Appliances below. I've never bought from them before but I've read a lot of their stuff and they seem very honest. Basically they say Consumer Reports is looking at 10 years of reliability data and that is way too long of a window to draw useful conclusions about reliability. Yale says Samsung has had good reliability according to the data they have on service calls, which is very contrary to what you read online.
When you are looking at appliance reliability, is Consumer Reports an official guide? Is their predictive scoring accurate based on how appliances are serviced in your home? You will see Consumer Reports rankings versus sales and repair percentages.
blog.yaleappliance.com
Well, that shows appliance repair companies also have a conflict of interest. Actually, this appliance guy might be a bona fide psychopath and sophist. Most telling that dishonesty is present is that the article provides absolutely nothing regarding the parts themselves or how they operate. This omission is a dark stain on the rest of the article. Using an irrelevant proxy, "reliability" and just enough langage to gain "trust" is enough to show a truly dangerous predator of a company.
The more breaks, the more money they make after the warranty period is over. Speed Queens are likely in a commericial environment, maybe some laundromat where frugal apartment dwellers are stuffing them to the utter max.
The actual relevant data is the build quality of the part, what part fails, availability, and ease of repair.
There is also critical "longitudinal" information being obfuscate by the presentation of a cross-section of "data".
I know old-school Whirlpool top load washers, having disassembled them multiple items. The clutch can and will fail; this will result in compromised performance, wet clothes from no spin, etc.
The plastic "coupler" can fail(only through abusive overload, but a predatory tenant may know how to cause such a failure).
The motor itself is usually a tank and not going to break.
The problem with statistics is mis-inference. The statistics are a purely descriptive measure, limited in scope, and often ultimately IRRELEVANT to the what is of concern. Just like the measre of yards in football causes great loss in data(turning a 3D vector in a scalar), so does the measure of whatever is "reliability".
Reliability is NOT parts durability or build quality. The most qualified evidence is an unbiased reports of mechanics who do the parts for a living. Testimony is more valuable than studies.
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