Anyone dealt with Quicken Loans?

[cpals]

Hi everyone - I'm Kelly with Quicken Loans and I wanted to try and clear a couple things up.

We are a direct lender. We are not a middle man, broker or anything like that. We lend our own money, do our own underwriting and give our own approvals. There is always a chance that (after closing) your loan will be transferred to another servicer. Even if that happens, we can still help with anything or any questions you might have.

In regards to how our deposit works - we are very transparent about it. We have a full explanation on our website: https://www.quickenloans.com/about/quicken-loans-deposit and a video explaining it on YouTube: http://www.youtube.com/watch?v=YNumQBaCWMM

Adam - I'm not familiar with your particular loan, so I can't elaborate on what's going on with your rates/costs right now. If you'd like, I'd be more than happy to look into it for you. I'm sorry your experience hasn't been great so far....we'd still love the opportunity to earn your business. I can even make sure you work with a different banker. Please get in touch with me directly: Kelly@QuickenLoans.com

Thanks everyone. Any questions for me, please let me know.

Kelly,

Not to downplay what you have written, but during my research on Quicken Loans I've seen this exact same response in other forums/websites that are having problems. It is even supposedly from you with your email address tagged at the bottom. Forgive me if I'm skeptic, but the canned replies don't seem too sincere.

Are you an actual person or a department that tries to mitigate the problems other people seem to be having with Quicken Loans?

Google - http://www.google.com/search?hl=&q=Kelly@QuickenLoans.com

 

[cpals]

I was trying to refinance (FHA streamline) with QL and they were taking a long time and when it came down to starting an escrow and needing the fees paid the numbers they wanted were different than quoted by $1700. I decided to look elsewhere and tried a new site.

I went to Amerisave and have a quote for 4.25 percent and have read over most of the loan documents. I am waiting to get a final GFE before I send them any money.

QL is like Amerisave and many others, they refinance your loan and then are going to sell it off to someone else. Look over your GFE and other papers and read them thoroughly.

Are you paying the interest rate down to get that low? If so, how much?

 

[QuickenLoans]

Hi Adam - I'm totally real. My name is definitely Kelly, I am one person and it is my responsibility to work with our clients on the web who have questions.

Sorry if my responses seemed canned - in many cases, people ask questions that I've answered before and for the most part, my responses are the same. The deposit is a good example - our policy is what it is. It doesn't change, so you'll often see that I reply in the same manner.

You can even find my smiling mug on our blog: http://www.whatsthediff.com/about.html

Like I said, you're completely welcome to email me. You'll get me and only me. It's just tough to say more about your loan with us when I really don't know your name or loan number. Every loan is different.

 

[Adrenaline]

Tiny thread necro:

I went through Amerisave and had a great experience. I landed a 4.25% with right at $2531.79 in closing and starting an escrow account.

Interest rates are even a little lower than they were when I got my FHA streamline refinance done.

 

[Adrenaline]

I just logged into my bank account and my mortgage popped up as an account just now. I called Bank of America and they bought my loan. Funny thing is, I asked them about refinancing and they only offered a 5% when I was trying to refinance and wanted somewhere around $3k in closing.