I think Newegg is making too much money, and hence, some of us might be experiencing the beginning to the end of their "quality" customer service. Their products are starting to cost considerably more than other vendors, and the goods that they ship out are not as good as they once were. I recently ordered a motherboard from them, and it came in a static bag that was open (as if someone went through it) with a cracked driver CD and no paper manual. Hmmmm, I thought they sent me a refurbished board. Maybe they did, because the board's video performance was somewhat "flawed." I didn't want to RMA it at my cost. I think I'm done dealing with Newegg.