Any ideas on processes/ways to improve in-person customer service?

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Elite Member
May 21, 2001
Make sure all of your forms, rules, regulations, and other documentation is easily available on your website. If some form mentions "must comply with Reg 31.356" make sure I can find Reg 31.356.
And even better: put a direct link to Reg 31.356 and a quick summary of Reg 31.356 (Form for gorilla owners who have lived on Mars for at least 5 years) so that I don't have to search for Reg 31.356 to find out that it doesn't apply.