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Another reason to dislike Bestbuy

S

Slikkster

Diamond Member
There's an article in today's NY Times about waiting to buy big screen (LCD vs. Plasma) because of increasing competition that will drive prices down rapidly, particularly on LCDs. The head of TVs at BestBuy was asked about this and said:

"We do not want to talk about predictions of price drops," said Lee Simonson, the director of Best Buy's television division. "We want people to buy now."

Honest? Yes. Consumer-oriented? You make the call.
 
I don't like them right now for the fact they're running their store like it's a prison for the holiday season. Areas roped off so that you can only enter/exit through one spot, that single employee that barks out which register to go to when you're in line for checkout, and having everything checked against your receipt when you leave? It all adds up to one sh!tty shopping experience.
 
Originally posted by: Slikkster
There's an article in today's NY Times about waiting to buy big screen (LCD vs. Plasma) because of increasing competition that will drive prices down rapidly, particularly on LCDs. The head of TVs at BestBuy was asked about this and said:

"We do not want to talk about predictions of price drops," said Lee Simonson, the director of Best Buy's television division. "We want people to buy now."

Honest? Yes. Consumer-oriented? You make the call.
Click to expand...

not defending Best Buy, but "consumer-oriented" has nothing to do with the company's hope that consumers buy at current prices, therefore sustaining the life of the business. It has more to do with Customer Service, ease of purchase, selection and visibility of pricing.

You want an industry that is not consumer-oriented look at the auto industry. Difficulty working with anyone after the sale, hours to negotiate a price, selection can sometimes be poor and pricing is difficult to guage, even with MSRPs and the internet available.
 
Originally posted by: geno
I don't like them right now for the fact they're running their store like it's a prison for the holiday season. Areas roped off so that you can only enter/exit through one spot, that single employee that barks out which register to go to when you're in line for checkout, and having everything checked against your receipt when you leave? It all adds up to one sh!tty shopping experience.
Click to expand...

Did you go to Toys-R-Us, Walmart or Kohl's on Friday? They were all doing the same thing.
 
Originally posted by: geno
I don't like them right now for the fact they're running their store like it's a prison for the holiday season. Areas roped off so that you can only enter/exit through one spot, that single employee that barks out which register to go to when you're in line for checkout, and having everything checked against your receipt when you leave? It all adds up to one sh!tty shopping experience.
Click to expand...

Actually, my local store has been doing that "herded" type of checkout process for the past year. You stand in one line until a register becomes avilable. My guess is that they local fire marshalls didn't care for them to block all of the aisles with long lines heading to each register. After all, it is somewhat of a fire hazard.

 
"Consumer-oriented" has to do with going on record telling people that they don't care if prices are going down; they want sales now. Of course, wanting that is good business. Saying it publicly is dopey. This piggybacks on their "demon customers" comments from a few weeks ago.
 
Originally posted by: geno
I don't like them right now for the fact they're running their store like it's a prison for the holiday season. Areas roped off so that you can only enter/exit through one spot, that single employee that barks out which register to go to when you're in line for checkout, and having everything checked against your receipt when you leave? It all adds up to one sh!tty shopping experience.
Click to expand...

You actually let that "security" chump check your bag? I just walk out and don't look back.
 
Originally posted by: Tiles2Tech
Originally posted by: geno
I don't like them right now for the fact they're running their store like it's a prison for the holiday season. Areas roped off so that you can only enter/exit through one spot, that single employee that barks out which register to go to when you're in line for checkout, and having everything checked against your receipt when you leave? It all adds up to one sh!tty shopping experience.
Click to expand...

Actually, my local store has been doing that "herded" type of checkout process for the past year. You stand in one line until a register becomes avilable. My guess is that they local fire marshalls didn't care for them to block all of the aisles with long lines heading to each register. After all, it is somewhat of a fire hazard.
Click to expand...

My local best buy had a system like that, but I only saw it being used twice. And that was about 5 months ago. The last time I went there they didn't have that system setup anymore.
 
Originally posted by: Slikkster
"Consumer-oriented" has to do with going on record telling people that they don't care if prices are going down; they want sales now. Of course, wanting that is good business. Saying it publicly is dopey. This piggybacks on their "demon customers" comments from a few weeks ago.
Click to expand...

It seems that their PR department isn't doing so well lately.
 
I'm with the Best Buy director... We hear all the time about new technologies that will drive prices down. If we were to always wait for that, we'd never enjoy anything.

If you are in the market for something, and the budget is there, then go out and get it. There is ALWAYS something better/cheaper "just around the corner."
 
businesses are in business to make money without directly screwing the customer.

you guys are in the business of saving money without directly screwing the company (not that you guys actually have policies to worry about).

All's fair in supply & demand.
 
Duh...you're missing the point. Would you go in a national newspaper and tell consumers "we don't care that prices will be falling...buy now!"? Don't comment on the story. Doesn't that make sense from a PR standpoint?
 
Originally posted by: Slikkster
There's an article in today's NY Times about waiting to buy big screen (LCD vs. Plasma) because of increasing competition that will drive prices down rapidly, particularly on LCDs. The head of TVs at BestBuy was asked about this and said:

"We do not want to talk about predictions of price drops," said Lee Simonson, the director of Best Buy's television division. "We want people to buy now."

Honest? Yes. Consumer-oriented? You make the call.
Click to expand...

No fvcking sh!t. What do you want them to say? "I know its Christmas season, but seriously, WAIT on buying this TV, its gonna come down in price"? Have some common sense, they're a business.
 
heh when looking for my RP DLP this weekend, i went to BB to look around and decided to ask the sales guy some questions just for the heck of it, knowing the answers beforehand:

Q: I have 4" JBL Front speakers that when I put them next to my TV, it distors the picture. WHen I move it away from the TV the picture starts to get better until its about a foot away and its fine, will this happen with my new RP DLP TV?

A: Oh yes, definitely. What I recommend is you start with your speakers right next to it, and just move them until the picture is fine. The distance will probably be about a foot until you see no distortion of the picture. The speakers will have the same effect on your new TV as it does on your 27" wega you own.

heh i thought that was pretty funny. i asked one more question that he gave a completely wrong answer to as well, but i can't remember what it was. if i remember ill post.

and for the record, i bought my tv from circuit city.

EDIT: and oh yea, at the BB i went to (Tysons Corner, VA), you HAVE to park in a parking garage if you want to go in the best buy, and its $2/hr to park there, and yes you have to pay $2 if you are in there less than one hour. i heard if you purchase seomthing, they give you a voucher to let you not pay, but still ... thats $2 just to browse :roll:
 
Have some common sense, they're a business.
Click to expand...


Let me make it simple for you. The perception of your company helps drive sales or drive people away.
If you think it makes sense for a company spokesperson to, rather than deflecting the question by saying "at Best Buy, we always have the best prices" say instead words to the effect of "who cares about falling prices...we just want you to buy now", then I can't really picture you in a marketing position.
Good luck, though...lol.
 
Originally posted by: Deeko
Originally posted by: Slikkster
There's an article in today's NY Times about waiting to buy big screen (LCD vs. Plasma) because of increasing competition that will drive prices down rapidly, particularly on LCDs. The head of TVs at BestBuy was asked about this and said:

"We do not want to talk about predictions of price drops," said Lee Simonson, the director of Best Buy's television division. "We want people to buy now."

Honest? Yes. Consumer-oriented? You make the call.
Click to expand...

No fvcking sh!t. What do you want them to say? "I know its Christmas season, but seriously, WAIT on buying this TV, its gonna come down in price"? Have some common sense, they're a business.
Click to expand...

You just don't get it. From a consumer's point of view, which would you prefer?

A) Company publically says prices will be falling soon and to wait on a TV

B) Company publically says prices will be falling soon but you should buy it now before they do.

Common sense dictates that most normal people would prefer option A. From a business standpoint, Option A makes more sense as well so they do not alienate a large percentage of their customer base.
From a companies standpoint, if a consumer wants to buy a TV for the holiday season, then they will buy the TV now regardless of the price drop. And they will most likely buy it from bestbuy if they're told by bestbuy that prices will be dropping soon.
 
Originally posted by: dabuddha
Originally posted by: Deeko
Originally posted by: Slikkster
There's an article in today's NY Times about waiting to buy big screen (LCD vs. Plasma) because of increasing competition that will drive prices down rapidly, particularly on LCDs. The head of TVs at BestBuy was asked about this and said:

"We do not want to talk about predictions of price drops," said Lee Simonson, the director of Best Buy's television division. "We want people to buy now."

Honest? Yes. Consumer-oriented? You make the call.
Click to expand...

No fvcking sh!t. What do you want them to say? "I know its Christmas season, but seriously, WAIT on buying this TV, its gonna come down in price"? Have some common sense, they're a business.
Click to expand...

You just don't get it. From a consumer's point of view, which would you prefer?

A) Company publically says prices will be falling soon and to wait on a TV

B) Company publically says prices will be falling soon but you should buy it now before they do.

Common sense dictates that most normal people would prefer option A. From a business standpoint, Option A makes more sense as well so they do not alienate a large percentage of their customer base.
From a companies standpoint, if a consumer wants to buy a TV for the holiday season, then they will buy the TV now regardless of the price drop. And they will most likely buy it from bestbuy if they're told by bestbuy that prices will be dropping soon.
Click to expand...

pick A as much as you want, but A would never happen.
 
Originally posted by: Gibson486
Originally posted by: dabuddha
Originally posted by: Deeko
Originally posted by: Slikkster
There's an article in today's NY Times about waiting to buy big screen (LCD vs. Plasma) because of increasing competition that will drive prices down rapidly, particularly on LCDs. The head of TVs at BestBuy was asked about this and said:

"We do not want to talk about predictions of price drops," said Lee Simonson, the director of Best Buy's television division. "We want people to buy now."

Honest? Yes. Consumer-oriented? You make the call.
Click to expand...

No fvcking sh!t. What do you want them to say? "I know its Christmas season, but seriously, WAIT on buying this TV, its gonna come down in price"? Have some common sense, they're a business.
Click to expand...

You just don't get it. From a consumer's point of view, which would you prefer?

A) Company publically says prices will be falling soon and to wait on a TV

B) Company publically says prices will be falling soon but you should buy it now before they do.

Common sense dictates that most normal people would prefer option A. From a business standpoint, Option A makes more sense as well so they do not alienate a large percentage of their customer base.
From a companies standpoint, if a consumer wants to buy a TV for the holiday season, then they will buy the TV now regardless of the price drop. And they will most likely buy it from bestbuy if they're told by bestbuy that prices will be dropping soon.
Click to expand...

pick A as much as you want, but A would never happen.
Click to expand...

what he said.

Companies just aren't gonna say "don't buy my product!!!"
 
Originally posted by: Deeko
Originally posted by: Gibson486
Originally posted by: dabuddha
Originally posted by: Deeko
Originally posted by: Slikkster
There's an article in today's NY Times about waiting to buy big screen (LCD vs. Plasma) because of increasing competition that will drive prices down rapidly, particularly on LCDs. The head of TVs at BestBuy was asked about this and said:

"We do not want to talk about predictions of price drops," said Lee Simonson, the director of Best Buy's television division. "We want people to buy now."

Honest? Yes. Consumer-oriented? You make the call.
Click to expand...

No fvcking sh!t. What do you want them to say? "I know its Christmas season, but seriously, WAIT on buying this TV, its gonna come down in price"? Have some common sense, they're a business.
Click to expand...

You just don't get it. From a consumer's point of view, which would you prefer?

A) Company publically says prices will be falling soon and to wait on a TV

B) Company publically says prices will be falling soon but you should buy it now before they do.

Common sense dictates that most normal people would prefer option A. From a business standpoint, Option A makes more sense as well so they do not alienate a large percentage of their customer base.
From a companies standpoint, if a consumer wants to buy a TV for the holiday season, then they will buy the TV now regardless of the price drop. And they will most likely buy it from bestbuy if they're told by bestbuy that prices will be dropping soon.
Click to expand...

pick A as much as you want, but A would never happen.
Click to expand...

what he said.

Companies just aren't gonna say "don't buy my product!!!"
Click to expand...

Wrong and wrong. I guess that's why you guys will never get a job in marketing 🙂 And why Lee will probably be looking for one soon.
 
Originally posted by: geno
I don't like them right now for the fact they're running their store like it's a prison for the holiday season. Areas roped off so that you can only enter/exit through one spot, that single employee that barks out which register to go to when you're in line for checkout, and having everything checked against your receipt when you leave? It all adds up to one sh!tty shopping experience.
Click to expand...

lots of stores do this. but i agree, i hate it too.
 
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