I've said it before and I'll say it again:
BlackBerry has the best email, reception and quality of any phone I have ever sold. And I have sold A LOT of different phones. The problem seems to be that they got stuck and for some reason couldn't inovate like Android or Apple did. Heck even Palm blew them out of the water in that regard.
It really is too bad. RIM had a great run with a really great product. They are just years behind now.
I think its because RIM depended on their one golden egg too heavily (email/security). While they were guarding their one golden egg, their hen house was being robbed behind their backs.