AMD R9 Fury X Coil Whine/Buzzing noise..

[Th0rHere]

AMD has said they'd work with the AIB's, so if it's a problem for you, they will takes care of it. What more exactly do you want? Besides, why don't you RMA with the (r)etailer if it's too much hassle to use Sapphire?

Amd did say they would work with aib partners but if those partners gave dreadful customer care. Thats not great help is it? Also, their clearly down playing the issue.

I have seen users have 2-3 different RMA's with the same issue each time. Their just waiting for the cards to end up in the hands of those that aren't bothered by it. Which is just pathetic on AMD's part. They should have issued a recall as this is clearly with more than just a few cards.

The retailer want me to cover the cost of shipping it back. Which for me is around 60-70 euro. Which I'm not doing as it's against EU law which states sellers must cover return shipping costs for faulty items.

 

[Elixer]

I have seen users have 2-3 different RMA's with the same issue each time. Their just waiting for the cards to end up in the hands of those that aren't bothered by it. Which is just pathetic on AMD's part. They should have issued a recall as this is clearly with more than just a few cards.

We don't know how many were in the bad (1st?) batch, only AMD knows.
This site's review said they had a quiet card, other people have also stated their card makes no noise.

A recall isn't needed, since it obviously isn't every card.

 

[EXCellR8]

That EK block looks nice, maybe I should reconsider the whole integration thing...

 

[Phynaz]

We don't know how many were in the bad (1st?) batch, only AMD knows.
This site's review said they had a quiet card, other people have also stated their card makes no noise.

A recall isn't needed, since it obviously isn't every card.

Read the Techreport link. They have modified the card. They should recall the old ones. It's the right thing to do.

 

[Eymar]

I have seen users have 2-3 different RMA's with the same issue each time. Their just waiting for the cards to end up in the hands of those that aren't bothered by it. Which is just pathetic on AMD's part. They should have issued a recall as this is clearly with more than just a few cards.

Yeah I would say a recall is in order too, mainly to make sure there isn't need for multiple RMA due to vendor's support properly handling RMA and hopefully a smoother RMA process(ie. automated online process). Buyer, shouldn't have to pay any extra cost for faulty product (EU or no EU). Also the Fury X is their hero product and AMD's marketing wants owners to be evangelists so next tier videocards benefit from good word of mouth so being more proactive in fixing the issue would of kept customer good will.

 

[darkserith]

Hey everyone

My 1.5mm hex tool kit arrived in the mail today. I opened up my Fury X to FINALLY confirm which pump I have...and obviously not surprised:

Still, my RMA # is ready. My free, prepaid UPS shipping label is ready. I will hand the RMA package to the UPS store on 7/10/15 for my third, and hopefully final Fury X. (..psst Newegg if you're reading this, please just give me a refund instead, i'm sure there are tons of other people more than willing to buy the Fury X you would've potentially given me.)

 

[SolMiester]

Wow, Toms is really isnt impressed with the Fury release. Sorry if already posted

http://www.tomshardware.com/reviews/amd-radeon-r9-fury-x-power-pump-efficiency,4215.html

Information About The RMA

In the end, there are a number of people suffering due to this massive demonstration of incompetence to implement decent quality assurance. There’s AMD, its partners that just buy these graphics cards from AMD after having them labeled and packaged in China, as well as the stores and the customers.

Looking at the first of AMD’s emails that we quoted at the beginning, it’s pretty clear by now that the “very small batch” was, at best, an understatement. We’ve contacted some of AMD’s partners directly to ask them if they are aware of the problem and willing to do spot checks. We also wanted to know how they are handling cards that customers found to be defective and if they have stopped delivering affected cards to stores.

We’d first like to note that all of AMD’s partners told us the exact same thing. We’re not reporting their names, since this information was mainly given by the R&D departments of the companies in question, and there haven’t been, and most probably won’t be, any official statements. This isn’t much of a problem, since the main message was that all of the spot checks yielded graphics cards with the same pump problem, even though its severity varied. None of AMD’s partners are planning to return the cards directly to AMD at this point for a variety of reasons and to avoid ending up on AMD’s bad side.

Testing The Retail Card

We’re using a high-quality supercardioid attachable microphone. The following results should be interpreted accordingly.

The first thing we hear in the video are blubbering noises from the lower radiator. These didn’t go away after three days of continuous use. Since we’ve measured water temperatures in (and sometimes exceeding) the 60-degree Celsius range, and seeing that there’s no reservoir, there has to be enough air in the system to keep the expanding water from popping the tubes or the pump. Overall, the system is designed pretty close to the limit.

 

[NesuD]

No they have not, how do i know that? Because that picture was taken by me and i'm quite certain i'm not working for them. My picture got taken up from my YT channel and then spread into forums and then spread onto all the tech news magazines, everyone labeling it as "the fixed version" and the likes.

Fact is, my card is silent, but just the different cover is no proof until AMD says something officially.

You should watermark your pictures.

Mine is silent to. If I try real hard can I hear any pump noise? Yes! Is it this horrendous irritating whine that is being described by reviewers? Not even close. Seriously I am coming from a pair of Asus 280x that are literally one of the quietest air coolers used on 280x cards and this is far quieter.

Card is installed in its factory condition (cover plate on) in a normal case and the pump noise is imperceptible. Take the case cover off and there is a barely audible whine if you get in close. In my experience this is pretty normal acoustics for closed loop liquid cooler pumps.

I'm sorry but I don't believe this is the problem that the reviewing community has made it out to be. In cases where video evidence is provided you have to really crank the volume to hear it and it is always a recording of a card with the cover plate off on an open bench rig. That is not a normal configuration for acoustics.

 

[Keysplayr]

You should watermark your pictures.

Mine is silent to. If I try real hard can I hear any pump noise? Yes! Is it this horrendous irritating whine that is being described by reviewers? Not even close. Seriously I am coming from a pair of Asus 280x that are literally one of the quietest air coolers used on 280x cards and this is far quieter.

Card is installed in its factory condition (cover plate on) in a normal case and the pump noise is imperceptible. Take the case cover off and there is a barely audible whine if you get in close. In my experience this is pretty normal acoustics for closed loop liquid cooler pumps.

I'm sorry but I don't believe this is the problem that the reviewing community has made it out to be. In cases where video evidence is provided you have to really crank the volume to hear it and it is always a recording of a card with the cover plate off on an open bench rig. That is not a normal configuration for acoustics.

People are equating the pump noise to the flashbang sound effect in games.
Review sites are actually spending their own money to buy retail cards even after receiving samples from AMD to follow up on what seems to be an actual, real problem.
It is also possible you received a card with a different version pump (sorry if you said this already and I missed it) or one that has less noise than most.

 

[railven]

You should watermark your pictures.

Mine is silent to. If I try real hard can I hear any pump noise? Yes! Is it this horrendous irritating whine that is being described by reviewers? Not even close. Seriously I am coming from a pair of Asus 280x that are literally one of the quietest air coolers used on 280x cards and this is far quieter.

Card is installed in its factory condition (cover plate on) in a normal case and the pump noise is imperceptible. Take the case cover off and there is a barely audible whine if you get in close. In my experience this is pretty normal acoustics for closed loop liquid cooler pumps.

I'm sorry but I don't believe this is the problem that the reviewing community has made it out to be. In cases where video evidence is provided you have to really crank the volume to hear it and it is always a recording of a card with the cover plate off on an open bench rig. That is not a normal configuration for acoustics.

I'm having flash backs to the RRoD debacle. Haha. I guess unless AMD gives us a hard number of the affected units, it's not really a problem. Just ignore the people working on their second or more RMA, the reviewers mentioning it, and stuff. Woof.

 

[realibrad]

The auto industry had a very similar problem when it started testing electric cars. Without the low drone of the engine people could pick out sounds they normally could not hear. People started complaining about tire noise as being very loud. The tire noise was the same, but it was normally washed out with the engine noise. I would bet much of the same is happening here.

 

[railven]

The auto industry had a very similar problem when it started testing electric cars. Without the low drone of the engine people could pick out sounds they normally could not hear. People started complaining about tire noise as being very loud. The tire noise was the same, but it was normally washed out with the engine noise. I would bet much of the same is happening here.

You mean people are complaining about a new noise introduced into their system because a normal noise (the fan sound) can't hide it? I'm confused.

 

[n0x1ous]

The annoying noise is real and even if a user didn't find it bothersome if they sell their gpu's later to fund upgrades the wise move is to RMA because no-one is going to want to buy one of original pump units second hand. That's why mine is going back today.

The electric car analogy doesnt hold up because most electric car owners today are first time owners of electric cars. Plenty of Fury X owners have had AIO pumps in their systems before and never noticed this annoying whine.

 

[h1ghst0r3y]

You should watermark your pictures.

I should, but i didn't think of it because i'm just an average Joe. Ah well

The third Fury X now shows some interesting behaviour with increased water temperature. I've set up an individual fan curve via MSI Afterburner, so the water gets around 60°C hot, the pump then emits noise like it's known from older HDDs, that up and down humming. Meh.

...I would bet much of the same is happening here.

That is partially true. I've actually removed my 2 CPU fans and replaced them with just 1 super silent one because of the Fury X noise. My rig is now way more silent than it was before Fury X. But as you can see in reviews the Fury X isn't really loud, it just emits noise on a way more irritating frequency.


Also this dude http://www.forum-3dcenter.org/vbulletin/showpost.php?p=10696679&postcount=147 may have uncovered some design flaws with the pump cover. It was touching the inner parts thus acting as a speaker.

 

[Eymar]

Nice link, looks like sound is from pump coils. I think the annoying noise is combo of frequencies around 6khz and 9khz and see two different coils in internal pic that may be causing them. I wonder if the clear material inside is the glue AMD is referring to:

 

[h1ghst0r3y]

Yea, also holes in the glue stuff. Really some bad work by Cooler Master there for such a premium price product.

In a later post he said that just running it without cover let it run more silent. lol

https://www.forum-3dcenter.org/vbulletin/showpost.php?p=10697834&postcount=198

Demonstrating the effect, although hardly noticeable.

 

[Keysplayr]

Yea, also holes in the glue stuff. Really some bad work by Cooler Master there for such a premium price product.

In a later post he said that just running it without cover let it run more silent. lol

That is interesting. The cover off is quieter. Probably acting like a sounding board in a piano. Or not. hehe.

 

[Th0rHere]

okay, i'm sending my Sapphire back for a refund, I simply can't deal with the lack of support from them and the retailer who were pushing me to cover the cost. Finally Paypal stepped in the pressure is making them take it back, and they will arrange collection.

I was going to ask what retailer in Europe and what brand people suggest. Just in case I do decided to order again, and which combo would make it easier to return if I get another dodgy unit, but I may just go with a 980 Ti.

I know some users will think that's me just being a whine, but at least I can order a card that works well, and from a vendor that will actually have decent support, and the same goes for a different retailer.

AMD really screwed up the launch of this card for me, and sadly, their making it nearly impossible to support them.

 

[Elixer]

I know some users will think that's me just being a whine, but at least I can order a card that works well, and from a vendor that will actually have decent support, and the same goes for a different retailer.

So you dealt with a bad retailer, but no other retailer has a Fury that was better than the last vendor?

I would return it as well, but, I would also wait a few days and pick a different retailer.

 

[Th0rHere]

So you dealt with a bad retailer, but no other retailer has a Fury that was better than the last vendor?

I would return it as well, but, I would also wait a few days and pick a different retailer.

I can see the Fury X in stock in some places, but again, I have no idea how good/bad their support is. I will not order another Sapphire card again period. Their support still hasn't replied to the ticket and this is a known issue. I had a Sapphire R9 290 Vapor-X that had an issue, and their support just stopped replying after I gave them the serial number. Luckily it was with Amazon, and they just took the card back themselves.

However, the worst part is that even if i did order another Fury X, there is no way to know if it's going to have the same issue, and ultimately that comes down to AMD's shitty way of dealing with this situation. They should have immediately pulled the dodgy cards and only released working ones.

They put a massive question mark on the release and I just don't feel comfortable ordering another AMD card. Sad thing is, that I still hate the way Nvidia do business as well, so I'm kinda screwed between to shitty companies now.

 

[realibrad]

You mean people are complaining about a new noise introduced into their system because a normal noise (the fan sound) can't hide it? I'm confused.

Its a new noise that they may not be used to like they are with fan and other noises. The pump used is not something new because its used in other areas. These pumps may be a little louder than they are used to for CPU pumps, but they are usually drowned out by other noises and much of that comes from the GPU. Most people's systems are dominated by the GPU fan noise or CPU noise. If someone is using a closed loop cpu cooler and a blower or aftermarket gpu cooler, the gpu will likely be the loudest thing by far. Once you remove the typical fan noise, you can pick up on other sounds.

This is what happened in the auto industry. The tire noise in the cabin was complained about by people testing the car. They said that the car felt louder even tests showed that the db was lower. It was due to the fact that most people have gotten used to the engine noise. I would bet that most people are used to the typical sounds a computer makes and simply tune it out.

Think about how loud CD drives used to be. Most people do not use them now, but if you put one in your system and play a game on it, its one of the loudest things in the system. We did not care about it then because that was just part of the computer.

Look at the 980ti noise levels and for gaming its 39.7 in toms closed case and 44.3 dB in the open case. The R9 Fury is 34.2 in the open case and they did not do a close case test. That is a much quieter card once you understand how dB work. It would allow sounds that would normally be drowned out stand out.

 

[Eymar]

That is a much quieter card once you understand how dB work. It would allow sounds that would normally be drowned out stand out.

Yeah, the annoying whine is not loud at all just a really bad frequency. I used soft foam in the cards and that helped a lot since not a loud sound. I can still can hear it, but very tolerable. I can't wait for fix because system will be near silent without that sound. I just called PowerColor to RMA, but their support was unaware to issue (somewhat understandable) so will wait a few weeks to make sure they get updated pumps. Otherwise returning it for different vendor shipping out updated version.

 

[railven]

Its a new noise that they may not be used to like they are with fan and other noises. The pump used is not something new because its used in other areas. These pumps may be a little louder than they are used to for CPU pumps, but they are usually drowned out by other noises and much of that comes from the GPU. Most people's systems are dominated by the GPU fan noise or CPU noise. If someone is using a closed loop cpu cooler and a blower or aftermarket gpu cooler, the gpu will likely be the loudest thing by far. Once you remove the typical fan noise, you can pick up on other sounds.

This is what happened in the auto industry. The tire noise in the cabin was complained about by people testing the car. They said that the car felt louder even tests showed that the db was lower. It was due to the fact that most people have gotten used to the engine noise. I would bet that most people are used to the typical sounds a computer makes and simply tune it out.

Think about how loud CD drives used to be. Most people do not use them now, but if you put one in your system and play a game on it, its one of the loudest things in the system. We did not care about it then because that was just part of the computer.

Look at the 980ti noise levels and for gaming its 39.7 in toms closed case and 44.3 dB in the open case. The R9 Fury is 34.2 in the open case and they did not do a close case test. That is a much quieter card once you understand how dB work. It would allow sounds that would normally be drowned out stand out.

You're assuming ALL people buying the Fury X already have a CLC in their system. For some, this will be their first experience with this. They'll slot it in and then scratch their heads because - it's a completely new noise. They know how fans sound, but this water cooler is annoying.

To those that have CLC they'll rip it out because they'll know from their own experience it's a bad design/faulty design. So, I still don't get the analogy you're trying to make.

You got people using tricks to make it more tolerable. Isn't that a shame, after dishing out $650? If any of the CLC's I bought made the kind of noises I heard for the Fury X they would be back in the box and I'll write them off until I get another itch. Sitting here 2 feet from my rig and all I hear is the light sound of wind. Even when I play a game with ref 980 ti fan profile, it doesn't get loud. (They made a huge sacrifice in my opinion cuz that card can throttle like the dickens!)

 

[realibrad]

Yeah, the annoying whine is not loud at all just a really bad frequency. I used soft foam in the cards and that helped a lot since not a loud sound. I can still can hear it, but very tolerable. I can't wait for fix because system will be near silent without that sound. I just called PowerColor to RMA, but their support was unaware to issue (somewhat understandable) so will wait a few weeks to make sure they get updated pumps. Otherwise returning it for different vendor shipping out updated version.

High frequency sounds tend to get washed out pretty easy but the card is made to be quite so it stands out. I have pretty good hearing and at downtown Disney they use these sonic devices to deter birds from the food areas. I had to leave because the sound was so strong to me, but nobody else could hear it. At first I did not know what it was but once I figured out where it was coming from I found it. I would imagine the sound that people are hearing could be quite annoying if they thought they were getting a quite system and then able to hear the noise.

Some of the auto makers now have noises that come through the speakers while the care is driving to help down out noise. This is different from the noise the car has to emit in the EU for pedestrian safety. It seems to make people feel the car is quieter. Once you know the noise is there, its hard not to focus in on it I would bet.

 

[bigboxes]

AMD has stated some of the cooler master pumps are making noise when they should not. One of the reviewers had a card that did this. May be worth contacting the company that made your card.

I have never owned a cooler master pump, but my Corsair pump is silent.

My pump on my Cooler Master Nepton cpu cooler is dead quiet. It may very well be the pump on that card that is having issues.