Hello,
I am truly sorry for the inconvenience you've experienced.
We are trying to contact our appropriate department, with all these details of the promotion, to correct this error.
Normally we respond to the customers within 24 hours with solutions. However, due to the nature of the inquiry, I need additional time. I expect to hear back from them within 1-2 days. I will get back to you with an answer by the end of the business day on November 9, 2009.
I understand that you'd like to know if this order was qualified for the promotion, but as we are researching this issue and will write back to you with an update in next 1-2 business days. I suggest you to wait for next 1 business day for the update on this promotion.
I appreciate your patience while we work on this issue.
Thanks for giving me time to find the best solution.
It is our absolute commitment to provide you the best possible customer service. Should you need any further assistance with this order, please click the link below to tell us when and where to get in touch with you, and a dedicated customer service representative will contact you by phone to provide resolution.
Best regards,
Gayathri B.
Amazon.com
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