yeah but I bet 90% of people will 'rent' electronics and eventually it will get amended. Define 'satisfied'? I will be satisfied up until the electronics become obsolete.
yeah but I bet 90% of people will 'rent' electronics and eventually it will get amended. Define 'satisfied'? I will be satisfied up until the electronics become obsolete.
Correction, I'm sure you and most AT members would do that. You're the one that started the thread being all pompous about how great Costco is.
You are the biggest 'scum bag' because people like you who return their console to Costco's instead of the manufacturer, as specified in your warranty, is what makes the prices skyrocket because of the extra needed labor/processing.
Microsoft offers the warranty, just like when something else is defective, it says 'contact manufacturer for replacement -DO NOT return to store' but you don't care, right? As long as you get what YOU want, regardless of everyone else who goes by the book.
I hope they do revoke the guarantee and stop selling electronics. People like me who go there for hummus don't want to pay the extra cost because people like you need to have the latest electronics.
In addition, you feel that if you own a 360 and it breaks in three and a half years you are entitled to a new one. Says who? Three and a half years is way past the lifespan that the manufacturer intended for that product. You feeling entitled to a new one free of charge after so many years is no different than just buying and returning products when they become obsolete.
If anything they SHOULDN'T replace products that you 'get tired of' after so many years OR do a lifetime guarantee/replacement knowing that these products break every couple of years and you feeling entitled to getting your money back or getting (in that time period) a free or credit towards a next gen console after thousands of hours of playing with current console.
Hypocrite.
You are the biggest 'scum bag' because people like you who return their console to Costco's instead of the manufacturer, as specified in your warranty, is what makes the prices skyrocket because of the extra needed labor/processing.
Microsoft offers the warranty, just like when something else is defective, it says 'contact manufacturer for replacement -DO NOT return to store' but you don't care, right? As long as you get what YOU want, regardless of everyone else who goes by the book.
I hope they do revoke the guarantee and stop selling electronics. People like me who go there for hummus don't want to pay the extra cost because people like you need to have the latest electronics.
In addition, you feel that if you own a 360 and it breaks in three and a half years you are entitled to a new one. Says who? Three and a half years is way past the lifespan that the manufacturer intended for that product. You feeling entitled to a new one free of charge after so many years is no different than just buying and returning products when they become obsolete.
If anything they SHOULDN'T replace products that you 'get tired of' after so many years OR do a lifetime guarantee/replacement knowing that these products break every couple of years and you feeling entitled to getting your money back or getting (in that time period) a free or credit towards a next gen console after thousands of hours of playing with current console.
Hypocrite.
not a 360, an original xbox. But now I will make sure to take full advantage of their program. Hmm, i'm thinking, ps3 in every room?
its the principle, i dont like to buy broken things, and if i give in and buy it anyway, i feel like im telling microsoft that its ok to release products with unsatisfactory build quality. its just me i guess, i never buy things knowing that i will return it later, people who buy and try or abuse return policies just end up ruining it for others, because those stores will eventually wise up and change thier policies.
How about not buying something you're expecting to break?
If I get a 360 it'll be long after the problems stop.
If I get a 360 it'll be long after the problems stop.
Atomic Playboy
Lifer
- Feb 6, 2007
- 16,432
- 1
- 81
You know they don't just give electronics away, right? I mean, you'd have to buy a PS3 for every room... It's not like you buy one and get five free.
That and abusing a generous system is a dick move. Here's a company that is showing genuine concern for what the customer wants. They believe that electronics should last, and if something breaks, they go out of their way, above and beyond any other retailer, to ensure that the customer is satisfied; that's great customer service. Then someone like you comes along and says "I will exploit this for personal profit by returning an item that I have enjoyed for several years for a full refund simply because there is newer technology available." So you go in and complain and enjoy a full refund a perfectly functional product that you have enjoyed for four years and are now returning without paying a cent for the time that you borrowed it.
It's rare to see a company do something nice for its customers and assholes like you are precisely the reason why. If you can't see why what you are doing is wrong, then there's no hope for you.
It's not WRONG, it's unethical but that's not going to stop anybody and I speak on behalf of all you hypocritical assholes who would do the same to get the good end of your shit stick. Again, if I could get them to stop with their stupid guarantee, I would because people like you don't deserve such a good warranty knowing that based on all posts done by members (talking about trading hardware constantly, selling, overclocking, experimenting with modifications, pirating games, etc) it's no wonder that the consoles break so fast.
clearly you find it unethical. But I speak on behalf of everyone who would take advantage of this kind of service. If I was the 'only' guy doing it, then there wouldn't be a problem would there? Apparently, most of everyone is doing this and that's why it's a problem and that's why their guarantee is going kaput.
This is clearly a new thing since the past was 90 days on electronics. They will try it to get more members and then change their policies.
It is also obvious that this is a stupid move. Sure if you buy a Kirkland product it's understandable but to offer this on electronics is a BAD IDEA. One guy like me can't change it but ALL THE PEOPLE that read this thread are going to go out there and buy a 360 and beat the hell out of it, hoping it would break just so that they can stick it to Costco's for a new one and get away with it.
If they want to be stupid (both the stores and consumers) to sell and stand behind/buy a product that is of such crappy craftsmanship, then both ends deserved to get screwed.
clearly you find it unethical. But I speak on behalf of everyone who would take advantage of this kind of service. If I was the 'only' guy doing it, then there wouldn't be a problem would there? Apparently, most of everyone is doing this and that's why it's a problem and that's why their guarantee is going kaput.
This is clearly a new thing since the past was 90 days on electronics. They will try it to get more members and then change their policies.
It is also obvious that this is a stupid move. Sure if you buy a Kirkland product it's understandable but to offer this on electronics is a BAD IDEA. One guy like me can't change it but ALL THE PEOPLE that read this thread are going to go out there and buy a 360 and beat the hell out of it, hoping it would break just so that they can stick it to Costco's for a new one and get away with it.
If they want to be stupid (both the stores and consumers) to sell and stand behind/buy a product that is of such crappy craftsmanship, then both ends deserved to get screwed.
CT -- Do you post just to get a reaction or do you even read the garbage you spew out? Your ramblings are insane. Oh, and your plan of putting a bunch of PS3's on your card so Costco can 'keep the interest' isn't going to earn them any money unless your Visa, Mastercard, AmEx, etc is issued by them. I'm guessing it's not.
Garbage, RIGHT....
They should change their policy as follows.
returns/exchanges on all electronics for 30 days.
after 30 days to 1 year they will replace for new if defective in store
1-2 years- will replace for refurbished if shipped to costco warehouse.
That is totally fair. What they do is just asking to get ripped off. If they want to be 'leaders' in service. They should pay the price. BB GS and CC didn't get to where they are today by replacing everything for free with a smile on their faces.
When you speak of 'assholes' like me' who take advantage of store policy; you do know that you are speaking about a good 98% of the populous. So I'm not offended, Mr. Zealous protester.
They should change their policy as follows.
returns/exchanges on all electronics for 30 days.
after 30 days to 1 year they will replace for new if defective in store
1-2 years- will replace for refurbished if shipped to costco warehouse.
That is totally fair. What they do is just asking to get ripped off. If they want to be 'leaders' in service. They should pay the price. BB GS and CC didn't get to where they are today by replacing everything for free with a smile on their faces.
When you speak of 'assholes' like me' who take advantage of store policy; you do know that you are speaking about a good 98% of the populous. So I'm not offended, Mr. Zealous protester.
WTF are you talking about?
I didn't call you an asshole, I said your posts are insane ramblings - which they are. Also, I think COSTCO will modify their return/exchange policy as they see fit. I doubt they need you to 'save' them or even care about your opinion. :roll:You didn't even KNOW about the warranty before we told you in this thread and you're already breaking out a crystal ball on the future of Costco's entire business?
no but seeing what you say they did for tv's and what I believe is feasible, could be something you can expect in the future. Given you say everyone tries to scam their policy.
bucwylde23
Diamond Member
- Apr 21, 2005
- 4,180
- 0
- 71
bucwylde23
Diamond Member
- Apr 21, 2005
- 4,180
- 0
- 71
Same here, costco says "Satisfaction GUARANTEED" so if the xbox breaks then return the damn thing because you aren't satisfied. If they don't want you doing it they can change the policy. But until then, return it if it breaks.
Haha, and here I always assumed there was an associative property between the two...
Must just be my morals acting up again!
bucwylde23
Diamond Member
- Apr 21, 2005
- 4,180
- 0
- 71
As a side note, my 37" LCD TV i bought at costco started to make a loud humming noise from the power supply, and I tried to go contact the manufacturer to get it fixed, but the guy had such a bad accent that I couldn't even understand what he was saying. So I called costco and told them, and they instructed me to just return it to the store instead of hassling with customer service anymore.
So, I had the TV for about 6-7 months and took it back. I now have a 42" LCD TV for just a couple hundred bucks more.
Great customer service!
So, I had the TV for about 6-7 months and took it back. I now have a 42" LCD TV for just a couple hundred bucks more.
Great customer service!
- Apr 29, 2003
- 48,920
- 46
- 91
I'm still waiting for a response to my e-mail to Costco's customer service, because I don't like being accused of a hypocrite for distinguishing between a valid return (defective item) and using their return policy as a free rental. My contention is that their return policy is intended to deal with inferior products. They deal with the manufacturer instead of you. It's one of the benefits of shopping there.
But I take issue to your claim that someone else said everyone tries to scam their policy. You're the only person who has made that claim, and you've made it repeatedly. You don't seem to understand that most people are not like you.
I also assure you that I have never partaken in "trading hardware constantly, selling, overclocking, experimenting with modifications, pirating games, etc" with regard to my Xbox 360. I have not used it improperly in any way, and I have not done anything to try to make it die now that HDMI is out. I do not intend to do so when the Falcons come out either. It will probably die eventually on its own, and then and only then will I utilize the Costco return policy.
bucwylde23
Diamond Member
- Apr 21, 2005
- 4,180
- 0
- 71
If you call costco they even call the manufacturer directly FOR you and speak with them, then connect you with the techs while they listen.
YOU SAID YOURSELF that they withdrew the TV policy because of abuse (wouldn't exactly do that if it wasn't a major issue.) Just because I'm the only one talking about it, goes to show you I just speak what's on everyone's mind.
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