Am I being unreasonable.....

[jcovercash]

Under the NC lemon LAW..... WHICH IS VERY STRICT!!

When is a Car a Lemon?

A vehicle is a lemon if it is "seriously defective" and could not be repaired in a "reasonable number of attempts."

"Seriously Defective"

A serious defect is "any defect or condition or series of defects or conditions which substantially impair the value of the motor vehicle to the consumer." The defect must be in a part of the car covered by the manufacturer's express warranty, but it is not limited to things which make the car driveable. Leaks, lack of air conditioning or heat or serious paint problems, to name a few, could be defects which substantially impair the value of the vehicle to the buyer.

 

[CanOWorms]

Originally posted by: CrackRabbit

Originally posted by: CanOWorms
I thought you had a certain amount of days to return a car after purchasing it in most states.

Nope, pretty much urban legend.
you sign the dotted line, its yours and it is VERY hard to get them to take it back.

I know that some states have a grace period for when you sign some things such as gym memberships.

 

[Aimster]

If the car has serious paint problems and it is brand new, wont Ford solve the problem?

you should try calling Ford Customer Service Division tomorrow if it doesn't go well at the stealership.

 

[jcovercash]

Originally posted by: Aimster
If the car has serious paint problems and it is brand new, wont Ford solve the problem?

you should try calling Ford Customer Service Division tomorrow if it doesn't go well at the stealership.

Well Im gonna print off the info from here

And go talk to them, take this as a backup, and see what they have to say.

Josh

 

[Throwmeabone]

RMA it

 

[Turkish]

what happened? updates?

 

[new2AMD]

Originally posted by: CanOWorms
I thought you had a certain amount of days to return a car after purchasing it in most states.

 

[j00fek]

Originally posted by: Aimster
I think the dealership is going to tell you:

too bad

unless you have some sort of policy that you can return the car

i concur

 

[iamwiz82]

I've never had a new vehicle have major paint issues, but usually scratches are par for the course considering that they have 18 year old stewards moving them around.

Could the car have been damaged enroute and then fixed at the dealer? They do not have to let you know that was done, BTW.

 

[captains]

they offered u a new car then its a new car ftw

 

[Garet Jax]

Originally posted by: jcovercash
Bought a new 06 Mustang GT. Took delivery of it late, and it wasent cleaned good. Been sitting in the garage since I bought it only drove it once. Gave it a good washing today and noticed a few things.....



Overspray--The car has lots of it, little black spots over the whole car, I know it can be taken off with a claybar but I don't feel I should have to do that to a new $30k+ car.

Clearcoat Scratches--I ahve noticed 5-6 small hairline scratches in the clearcoat/through the clear. You can feel them with your fingernail. I think one is even down to the primer. Again it is hairline widths, maybe two hairs, but they stand out. I had some friends even noticed them just with the glancing over the car.

Scratches in the glass--The glass ont he passenger side, looks like someone took a ring to them, has some pretty deep, fealable scratches.

and lastly
ORANGE PEEL!!!!!--The whole car has orange peel. It is really bad, its not in the clearcoat, its down in the paint. Its VERY noticable, my dad saw it and he doesn't have that great of eyesight for little things like that. Its not on area like the spoiler/bumpers, just on the Metel parts of the car I think. This is totally unacceptable IMO.


I will not accept the car being repainted. What do you think I should seek as a resolution for this? Looking for ideas before I go to the dealership in the morning. I have already talked to them and they want to look at it, and said they might have to give me a new car (Should I only accept this?)
Am I being to unreasonable. Anyone buy a new car recently, a ford to be more exact? Does it have orange peel? I just went by the local dealership and the cars there where dirty so it was hard to tell if they where like that but they didnt look like it.


Thanks,
Josh

Different strokes for different folks. Are you being unreasonable - impossible to say without seeing the car for myself.

What I can say is that if this stuff is that important to you, then you should have gone over it with a fine tooth comb before taking delivery.

The dealership is going to claim that your washing put the hairline scratches in the paint.

I have no idea what you mean by orange peel, but they will try to claim that it happened after you left the lot.

 

[Garet Jax]

Originally posted by: jcovercash

Originally posted by: Aimster
If they are rude to you tomorrow, you could always take a couple days off park next to the dealership with a sign that describes your situation.

The dealership would not like this and will most likely make a deal with you.

LOL, thats an idea.

But I think a situation like this can be resolved in a civalized manor by both parties.

The only incentive for them is to keep your service business. Good will means nothing since you are unlikely to buy a car for years and they don't make gobs and gobs of money on the sale anyway.

 

[jlbenedict]

scratches can be caused from many things..

For a majority of cars, they sit on the lot, outdoors, for months after months..
Wind & dust can cause light scratches on paint.. especially if the clearcoat is $hit
Ice, as its melting, and then sliding down the vehicle surface could cause paint to scratch as well..
There are too many factors that are hard to determine...
Orange peel is one of those "$hit out of luck" instances.. I'm sure most vehicles that are manufactured by the big companies are machine painted, and not by hand from a professional with a paint gun.

 

[BD2003]

If the WHOLE CAR has bad orange-peel, you might have a case. I'd demand perfection with a new car, but keep in mind it's a mustang, not a ferrari. Take a look at the showroom models before you start complaining - if the showroom looks the same as yours, then you have nothing really to complain about.

Don't make such a big deal about the overspray or a scratch. Overspray will be dealt with the first time you detail your car, and you could have put the scratch there the first day.

 

[Yreka]

Originally posted by: Garet Jax
I have no idea what you mean by orange peel, but they will try to claim that it happened after you left the lot.

Orange peel, AFAIK is caused by poor preparation of the surface area before painting. If there is contaminates, like say oil, the paint will not stick to it. Instead it kinda puddles around on the surface of the contaminate causing it to look like an "orange peel".

If that is the case, I dont see how they can reasonably claim that he caused it.


Edit,

Link to what orange peel actually is, and a theroy of why it seems so common in the US.

 

[franksta]

Is the car black?

Why will you not accept a repaint if the paint is what you have issues with?