I just installed an AIW 9000 Pro and my VideoSoap is also grayed out! I have another computer with an AIW 8500DV and the VideoSoap is fine with it. I have looked everywhere and searched the forums and have not been able to find out a solution. I have contacted ATI, but no help from them yet. I have found at least one other person who also has seen this problem. I have tried the shipped version of the MMC (8.1) and the latest version (8.9), but neither allows me to use VideoSoap.