After awaking from sleep, i lose my media storage drive. force reboot

[LOUISSSSS]

so i put my HTPC to sleep. i have 1x Intel SSD, and 2x 1TB Sata. Can someone tell me why i can't play my music on foobar after i awake from sleep and i can't detect my 2x hard drive in My Computer?

 

[Elixer]

Sounds like your board / bios / OS are not playing nice with each other.

 

[RebateMonger]

From an Administrator-level command prompt, run the diagnostics program:

"powercfg /energy"

After it runs, look at the report (it tells you where it's located) and see what kinds of errors you are having.

 

[Idontcare]

let me guess...another satisfied windows 7 customer?

 

[LOUISSSSS]

From an Administrator-level command prompt, run the diagnostics program:

"powercfg /energy"

After it runs, look at the report (it tells you where it's located) and see what kinds of errors you are having.

i'm running it now, what kind of errors should i be looking for?

 

[LOUISSSSS]

From an Administrator-level command prompt, run the diagnostics program:

"powercfg /energy"

After it runs, look at the report (it tells you where it's located) and see what kinds of errors you are having.

Here is the results after running

Errors
Power Policy:Sleep timeout is disabled (Plugged In)
The computer is not configured to automatically sleep after a period of inactivity.
Power Policyisk idle is disabled (Plugged In)
The disk is not configured to turn off after a period of disk inactivity.
System Availability Requests:System Required Request
The device or driver has made a request to prevent the system from automatically entering sleep.
Requesting Driver Instance HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1002\5&e337593&0&0001
Requesting Driver Device ATI High Definition Audio Device
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Composite Device
Host Controller ID PCI\VEN_1002&DEV_4398
Host Controller Location PCI bus 0, device 19, function 1
Device ID USB\VID_046D&PID_C526
Port Path 3
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Composite Device
Host Controller ID PCI\VEN_1002&DEV_4397
Host Controller Location PCI bus 0, device 18, function 0
Device ID USB\VID_046D&PID_C517
Port Path 1
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Root Hub
Host Controller ID PCI\VEN_1002&DEV_4397
Host Controller Location PCI bus 0, device 18, function 0
Device ID USB\VID_1002&PID_4397
Port Path
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Root Hub
Host Controller ID PCI\VEN_1002&DEV_4398
Host Controller Location PCI bus 0, device 19, function 1
Device ID USB\VID_1002&PID_4398
Port Path
CPU Utilizationrocessor utilization is high
The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.
Average Utilization (%) 7.54

Warnings
Platform Timer Resolutionlatform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
Current Timer Resolution (100ns units) 10000
Maximum Timer Period (100ns units) 156001
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 10000
Requesting Process ID 3888
Requesting Process Path \Device\HarddiskVolume2\Program Files (x86)\Mozilla Firefox\firefox.exe
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 100000
Requesting Process ID 128
Requesting Process Path \Device\HarddiskVolume2\Windows\System32\svchost.exe
Power Policyisplay timeout is long (Plugged In)
The display is configured to turn off after longer than 10 minutes.
Timeout (seconds) 7200
Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name firefox.exe
PID 3888
Average Utilization (%) 4.96
Module Average Module Utilization (%)
\Device\HarddiskVolume2\Program Files (x86)\Mozilla Firefox\xul.dll 1.25
\Device\HarddiskVolume2\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll 1.03
\SystemRoot\system32\ntoskrnl.exe 0.69
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name foobar2000.exe
PID 3976
Average Utilization (%) 1.27
Module Average Module Utilization (%)
\Device\HarddiskVolume2\Windows\SysWOW64\dsound.dll 0.33
\Device\HarddiskVolume2\Program Files (x86)\foobar2000\foobar2000.exe 0.20
\SystemRoot\system32\ntoskrnl.exe 0.15
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name sidebar.exe
PID 2284
Average Utilization (%) 0.74
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.12
\Device\HarddiskVolume2\Windows\System32\mshtml.dll 0.10
\Device\HarddiskVolume2\Windows\System32\jscript.dll 0.08
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name audiodg.exe
PID 500
Average Utilization (%) 0.48
Module Average Module Utilization (%)
\Device\HarddiskVolume2\Windows\System32\AudioEng.dll 0.35
\SystemRoot\system32\ntoskrnl.exe 0.04
\Device\HarddiskVolume2\Windows\System32\msvcrt.dll 0.01
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name csrss.exe
PID 484
Average Utilization (%) 0.33
Module Average Module Utilization (%)
\SystemRoot\System32\win32k.sys 0.15
\SystemRoot\system32\ntoskrnl.exe 0.12
\SystemRoot\system32\DRIVERS\atipmdag.sys 0.03
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name dwm.exe
PID 2100
Average Utilization (%) 0.24
Module Average Module Utilization (%)
\Device\HarddiskVolume2\Windows\System32\dwmcore.dll 0.11
\Device\HarddiskVolume2\Windows\System32\atidxx64.dll 0.02
\SystemRoot\system32\ntoskrnl.exe 0.02

 

[killster1]

whats weird, same thing happened to me (not exactly but had drives disappear that required reboot to fix) im not sure why it happened as i reinstalled windows 7 with updates and hasnt happened. What os you using?

also i think i disabled the HD's powering down at all,, thats prob it! Who wants there hds to sleep (especially if this is what happens)

 

[LOUISSSSS]

using W7 64 HP, the HDD is already set to never power down. the only thing i dont understand is "hybrid sleep" should that be yes or no?

 

[Idontcare]

louis set hybrid sleep to no and then click thru your power options and find the one that lets you disable the "USB selective suspend".

http://maximumpcguides.com/windows-7/disable-usb-selective-suspending-in-windows-7/

not guaranteed to solve the problem but it is part of the debugging process.

 

[Qbah]

My drives would disappear after a sleep too. All I had to do was install Intel's latest drivers for storage called Intel Rapid Storage Technology. Didn't happen once since. It happened last time in January - when I installed the package, and was happening all the time before the installation. You might want to do the same, though get your drivers from AMD of course

 

[LOUISSSSS]

louis set hybrid sleep to no and then click thru your power options and find the one that lets you disable the "USB selective suspend".

http://maximumpcguides.com/windows-7/disable-usb-selective-suspending-in-windows-7/

not guaranteed to solve the problem but it is part of the debugging process.

Done, i'm going to test this over the next few days and if not, i'm going to try Installing some drivers. How can i tell which drivers i'm using right now for storage?

 

[killster1]

funny after i made the post my dvd drive disappeared (or at least i tried to burn dvd and it was gone) , kinda frustrating! I made same thread about drives disappearing but mine happened even when i was copying a file over so doubt it was sleeping issue. Got these drivers to install STOR_allOS_9.6.0.1014_PV.exe, previously the 9.6 drivers said not compatible and refused to install hope this fixes it.

 

[Idontcare]

Done, i'm going to test this over the next few days and if not, i'm going to try Installing some drivers. How can i tell which drivers i'm using right now for storage?

Definitely install your drivers, the "disable USB selective suspend" was just to deal with the errors that were reported by the powercfg report.

Whether rectifying those errors also eliminates your drive-drop issue remains to be seen, but it shouldn't hurt.

 

[RebateMonger]

Definitely install your drivers, the "disable USB selective suspend" was just to deal with the errors that were reported by the powercfg report.

I was looking for Power Management issues that might specifically affect the disks. My original PC configuration, for instance, reported issues with the ACPI portion of my BIOS, which I was able to upgrade, eliminating the error. I also had a problem with an old Bluetooth adapter. I went ahead and removed it, which made the error go away.

I get "USB Suspend: USB Device not Entering Susped" errors on my Win7 PC, too. I don't think that's related to the disappearing disk problem.

I don't know what that ATI High Definition Audio error is. I'd make sure my audio drivers are the latest.

 

[Emulex]

original G2 x25-m firmware had a bug with this too

 

[killster1]

shit my dvd drive keeps disappearing now, the hds are all still there and the dvd drive disappears, seems like my other windows 7 pc does not do this so very puzzling, but other mobo is a p43 instead of x48? wonder if its the mobo? bad drivers? Going to switch the cables again Frustrating.

 

[vshah]

i had an issue where whenever i put my win7 64bit to sleep, when I resumed my 1tb caviar black media drive would not be shown up. it would require a reboot to appear again.

the following msft hotfix fixed my issue:
http://support.microsoft.com/kb/977178/#top

edit: according to makaveli below, it caused a boot loop/blue screen after a few days for him. It's been working fine for me for a few weeks...but I agree a full backup is probably a good idea if you want to try this out

 

[Makaveli]

Which motherboard are you using. I had this affect me on my x58 when using ms ahci driver. As soon as I switched to the intel drivers problem solved!

 

[Makaveli]

i had an issue where whenever i put my win7 64bit to sleep, when I resumed my 1tb caviar black media drive would not be shown up. it would require a reboot to appear again.

the following msft hotfix fixed my issue:
http://support.microsoft.com/kb/977178/#top

Becareful with that hotfix. It worked for me but after a few days caused my system to go into an infinite loop and blue screen and a reformatted was required. I would suggest doing an image or backup of your OS before installing it.