Advice needed on a deal gone bad

[foolish501]

I sold a bundle recently of a brand new HP Photosmart 435 digital camera (new, unopened), with a 64Mb SD Card included, and also a 8 month old HP Photosmart 7260 printer that i had laying around.

I sold the bundle for $100 shipped, which is a real good deal seeing as the cameras on their own retail for $90, and the memory card would have topped it up over $100.

The guy who i sold it to has since said he keeps getting paperjams with the printer, and spoke to HP who told him the printer was a refurb, and no longer supported. I spoke to OfficeDepot numerous times on his behalf, and told them i wasn't sold the printer as a refurb. The issue has been escalted thru OfficeDepot, but i was waiting on the p/n & s/n off the person i sold it to.

Today he's told me he's not willing to wait any longer (though i've been waiting for him to supply me the p/n and s/n) and he wants a full refund.

He's since used the camera, which has devalued it, seeing as it was brand new, sealed in box.

I've offered the guy $30 to get a replacement printer (they are available on pricegrabber for $30 refurb, and i've seen them go for less than $20 on ebay (shipped)), but he wants a full refund of the $100 (which doesn't take into account the $15 i paid for shipping)

What do you think i should do ? I want to wait and see what officedepot have to say, but the guys not willing to wait, and not willing to take a refund on the printer.

 

[shuan24]

do you have the receipt for the printer purchase?

 

[MX2]

You are obviously doing what you can to help. You have also obviously stepped up to offer other options to him. I say the other person being patient (for a reasonable amount of time) is in order.

 

[njmodi]

Sometimes you just get a buyer who wants to be a pain in the butt. Its a tough situation, but from the buyer's point - he thinking, "I didn't get what I paid for", and you're thinking, "that printer wasn't supposed to be refurbished"... so no easy solution. Just bite the bullet, and take the hit. It doesn't mean its your fault. It is not your fault, as much as it is not the buyers fault.

 

[dullard]

Send him new paper. Cheap paper = paper jams in most cases.

 

[BigJ]

If anything, I would have him send the printer back to you, and then buy a refurb printer and ship it to him.

 

[foolish501]

Originally posted by: shuan24
do you have the receipt for the printer purchase?

i have the invoice #, was purchased thru officedepot.com, nowhere on the receipt does it say refurb, but i've spoken to several people at hp who all say it was a refurbished printer, and they offered to fix it for $120 (printer was $79, and i made $12 on it after rebates)

 

[Baked]

See, that's why I always put "Absolutely no fricking refund." I sell all my stuff in MINT and working order, if you didn't buy the optional insurance I offer and USPS broke it, that's your problem. If you don't treat it right and broke it, don't blame it on me.

You should tell the guy to shove the printer up his corn hole. You sold him the product, it's his problem now.

 

[foolish501]

Originally posted by: BigJ
If anything, I would have him send the printer back to you, and then buy a refurb printer and ship it to him.

i offered to buy a refurb printer off ebay, and have it sent to him, but he doesn't want that. i'm busting my butt trying to sort this out, but the guys not helping me much, and has told me on 2 occasions he would get me the s/n & p/n but hasn't sent it to me.

 

[MX2]

Originally posted by: Baked

You should tell the guy to shove the printer up his corn hole.

Owwweee:Q

 

[njmodi]

Originally posted by: Baked
See, that's why I always put "Absolutely no fricking refund." I sell all my stuff in MINT and working order, if you didn't buy the optional insurance I offer and USPS broke it, that's your problem. If you don't treat it right and broke it, don't blame it on me.

You should tell the guy to shove the printer up his corn hole. You sold him the product, it's his problem now.

How do I, as the buyer, know that it was working before you shipped it? i.e. if I get a printer that jams from the first use, how is it my fault? And claiming mail damage when it clearly arrived without being abused (visibly) is fraud. I think there are grey areas.

 

[BigJ]

Originally posted by: foolish501

Originally posted by: BigJ
If anything, I would have him send the printer back to you, and then buy a refurb printer and ship it to him.

i offered to buy a refurb printer off ebay, and have it sent to him, but he doesn't want that. i'm busting my butt trying to sort this out, but the guys not helping me much, and has told me on 2 occasions he would get me the s/n & p/n but hasn't sent it to me.

Honestly, you're doing all you can. This guy is just being a prick.

 

[njmodi]

Originally posted by: BigJ

Originally posted by: foolish501

Originally posted by: BigJ
If anything, I would have him send the printer back to you, and then buy a refurb printer and ship it to him.

i offered to buy a refurb printer off ebay, and have it sent to him, but he doesn't want that. i'm busting my butt trying to sort this out, but the guys not helping me much, and has told me on 2 occasions he would get me the s/n & p/n but hasn't sent it to me.

Honestly, you're doing all you can. This guy is just being a prick.

I agree. It all boils down to whether or not you're willing to take the negative feedback.

 

[BigJ]

Originally posted by: njmodi

Originally posted by: Baked
See, that's why I always put "Absolutely no fricking refund." I sell all my stuff in MINT and working order, if you didn't buy the optional insurance I offer and USPS broke it, that's your problem. If you don't treat it right and broke it, don't blame it on me.

You should tell the guy to shove the printer up his corn hole. You sold him the product, it's his problem now.

How do I, as the buyer, know that it was working before you shipped it? i.e. if I get a printer that jams from the first use, how is it my fault? And claiming mail damage when it clearly arrived without being abused (visibly) is fraud. I think there are grey areas.

You don't. That's why you buy insurance. This way, if the object comes to you defective, you as the buyer, get a refund and the seller deals with Insurance for their reimbusement.

 

[BigJ]

Originally posted by: njmodi

Originally posted by: BigJ

Originally posted by: foolish501

Originally posted by: BigJ
If anything, I would have him send the printer back to you, and then buy a refurb printer and ship it to him.

i offered to buy a refurb printer off ebay, and have it sent to him, but he doesn't want that. i'm busting my butt trying to sort this out, but the guys not helping me much, and has told me on 2 occasions he would get me the s/n & p/n but hasn't sent it to me.

Honestly, you're doing all you can. This guy is just being a prick.

I agree. It all boils down to whether or not you're willing to take the negative feedback.

Also, is the person one who frequents this board? I'd rather not do business with them in the future.

 

[Baked]

Well, how do you know if anything you buy from eBay is working or not? The OP presumably sold the guy a non-refurb printer that's working, but when it got to the buyer it some how stopped working. The OP sold the printer to the guy, in working condition, so should've the guy call the manufacturer up if he has a problem?

 

[foolish501]

the printer seems to work fine when he's printing to photo paper, just when he's using normal paper, it has a problem. i sold it to the guy saying i had only used it maybe 6 times since i got it, and each time it had been to print photos out.

as for the other question about him being on this board, not sure, he bought it from an identical posting to what i did here, but on the sudhian forum.

 

[Yo Ma Ma]

Is this ebay or fs/t?

Ah ok.. well either way I don't think you are obligated to refund him, esp the entire deal.. it would be up to you but I don't see that as being necessary.

 

[olds]

Originally posted by: Yo_Ma-Ma
Is this ebay or fs/t?

This is OT

 

[Yossarian]

Originally posted by: BigJ

Originally posted by: njmodi

Originally posted by: Baked
See, that's why I always put "Absolutely no fricking refund." I sell all my stuff in MINT and working order, if you didn't buy the optional insurance I offer and USPS broke it, that's your problem. If you don't treat it right and broke it, don't blame it on me.

You should tell the guy to shove the printer up his corn hole. You sold him the product, it's his problem now.

How do I, as the buyer, know that it was working before you shipped it? i.e. if I get a printer that jams from the first use, how is it my fault? And claiming mail damage when it clearly arrived without being abused (visibly) is fraud. I think there are grey areas.

You don't. That's why you buy insurance. This way, if the object comes to you defective, you as the buyer, get a refund and the seller deals with Insurance for their reimbusement.

insurance only protects you from damage during shipment. too many people believe it is the cure-all for when something arrives and doesn't work.

 

[shimsham]

how long has the buyer had the items in his posession? how many times did he use the printer before he encountered these problems? why hasnt he given you the sn or pn?

 

[Yo Ma Ma]

Originally posted by: oldsmoboat

Originally posted by: Yo_Ma-Ma
Is this ebay or fs/t?

This is OT

ok, thanks!

 

[imported_Mike]

How long has he had the setup?

 

[vital]

i say just take the negative feedback and keep the $100.

 

[BigJ]

Originally posted by: Yossarian

Originally posted by: BigJ

Originally posted by: njmodi

Originally posted by: Baked
See, that's why I always put "Absolutely no fricking refund." I sell all my stuff in MINT and working order, if you didn't buy the optional insurance I offer and USPS broke it, that's your problem. If you don't treat it right and broke it, don't blame it on me.

You should tell the guy to shove the printer up his corn hole. You sold him the product, it's his problem now.

How do I, as the buyer, know that it was working before you shipped it? i.e. if I get a printer that jams from the first use, how is it my fault? And claiming mail damage when it clearly arrived without being abused (visibly) is fraud. I think there are grey areas.

You don't. That's why you buy insurance. This way, if the object comes to you defective, you as the buyer, get a refund and the seller deals with Insurance for their reimbusement.

insurance only protects you from damage during shipment. too many people believe it is the cure-all for when something arrives and doesn't work.

If you are sent a product that does not work when it arrives, and the seller claims it was working when he sent it, then the obvious conclusion is that it was damaged during shipment. The buyer should receive a refund, and its up to the seller to sort things out with the insurance claim. Whether he actually sent a working product is of no consequence to the buyer because they should receive a refund.