A ltter to Clorox

[paulney]

Here's a letter to Clorox I'm about to e-mail. Anything to add?

Dear Sir/Madam,

I would like to inform you that your 'ready mop tool' is an extremely poorly designed piece of cleaning hadware (or to put it bluntly - a piece of crap).

I don't know what the handle on this tool has been designed for (maybe gliding over mirror-smooth surfaces to clean up dust?), but definitely not for cleaning tile floor in a kitchen that is actively used.

The handle on the tool flexes at the minimal force application while cleaning the floor. Not only it flexes, but it also opens up in the seam, and effectively grabs the skin of the palm that holds the handle. Then, when you release the pressure (forward swipe complete), the handle closes back and jams up the skin. Real tight. Just after the first application, my palm was covered with underskin bloody nicks all over.

Guess what happened on the second application? The handle broke completely. The plastic that shuts snug around the metal pole (the brilliant easy-to-assemble design marketed by Clorox) just gave up and cracked. What a fine tool. Now I'm left with a bloody palm and a useless combo of plastic and metal. At least, I can use the bottle of cleaner.

I wonder, what I paid $30 for.That was one expensive bottle of Clorox cleaner.

Sincerely,
paulney

 

[Zeeky Boogy Doog]

heh, that sucks, 30 bucks wasted on a piece of crap, include pictures and ask for a refund!

edit: its letter, not ltter in your title...

 

[PowerMac4Ever]

you signed the letter with your anandtech forums handle?

 

[paulney]

Good idea. My palm looks like it was bitten by a hungry mouse.

 

[paulney]

Originally posted by: PowerMac4Ever
you signed the letter with your anandtech forums handle?

Lol. No, that's just for the forum version.

 

[jadinolf]

Originally posted by: PowerMac4Ever
you signed the letter with your anandtech forums handle?

He's forgotten his real name. :laugh:

 

[deftron]

Sounds like a user error

 

[paulney]

Originally posted by: deftron
Sounds like a user error

Oh, please. Who would you rather believe? A possibly paid 'research' or a real life user? Notice how they don't say anything about actually cleaning the floor. The whole story is about how easy it is to assemble the mo;. Yeah, it's easy to asssemble for sure. What they don't mention is that it deassembles by itself along with some of your skin.

 

[thejackal1]

Originally posted by: paulney

Originally posted by: deftron
Sounds like a user error

Oh, please. Who would you rather believe? A possibly paid 'research' or a real life user? Notice how they don't say anything about actually cleaning the floor. The whole story is about how easy it is to assemble the mo;. Yeah, it's easy to asssemble for sure. What they don't mention is that it deassembles by itself along with some of your skin.

A paid researcher.

 

[paulney]

Originally posted by: thejackal1

Originally posted by: paulney

Originally posted by: deftron
Sounds like a user error

Oh, please. Who would you rather believe? A possibly paid 'research' or a real life user? Notice how they don't say anything about actually cleaning the floor. The whole story is about how easy it is to assemble the mo;. Yeah, it's easy to asssemble for sure. What they don't mention is that it deassembles by itself along with some of your skin.

A paid researcher.

In that case I have some amazing stuff to sell you. It's been thoroughly researched on 'shop at home' tv channel. Everything's just awesome!

 

[RagingBITCH]

You should learn to use spell check. Or learn how to spell. Because you look like the dumbass at the moment. And you can't even spell "letter" right in the title of this post. It's pathetic. I would laugh at your letter and write back "we got your money, dumbass".

 

[paulney]

Originally posted by: RagingBITCH
You should learn to use spell check. Or learn how to spell. Because you look like the dumbass at the moment. And you can't even spell "letter" right in the title of this post. It's pathetic. I would laugh at your letter and write back "we got your money, dumbass".

Thank you for your comments.
Now STFU.

 

[Goosemaster]

Originally posted by: RagingBITCH
You should learn to use spell check. Or learn how to spell. Because you look like the dumbass at the moment. And you can't even spell "letter" right in the title of this post. It's pathetic. I would laugh at your letter and write back "we got your money, dumbass".

 

[brxndxn]

Ever think sh!t like this is engineered purposely because smart people don't buy it (and thus don't complain) and stupid people keep buying new ones when they break?

some examples:
- the tornado car add-on.. you're a fvcking moron if you bought it
- swiffer sweaper.. now you have a new fixed cost.. yay!
- the cheap-ass $9.95 alarms AS SEEN ON TV
- the spinning hose car-wash device AS SEEN ON TV
- Breath Assure

 

[Mik3y]

jipped

 

[MillionaireNextDoor]

Rant to the store who sold it to you too, for selling shoddy merchandise and try to return it to the store. If they won't let you, dispute it with your cc. If you still can't get your money back, just accept this as a $30 materials fee for your independent studies.

 

[thomsbrain]

good letter

 

[MDE]

You need a lesson on writing a formal letter.

 

[kranky]

You can send that email and get nothing, or you can send a snail-mail letter without all the sarcasm, and probably get a refund.


The Clorox Company
Beverly Randolph, Consumer Services Manager
1221 Broadway
Oakland, CA 94612-1888

Dear Ms. Randolph:

I purchased your Clorox ReadyMop and am writing to express my dissatisfaction with the product. The second time I used it on my tile floor, the plastic piece that holds the handle to the mop head broke, making the mop unusable.

Before the broke, I found that the seam on the handle would open up slightly when pushing the mop forward, and when I pulled the mop back towards me, the seam would close and tended to pinch the skin on the palm of my hand. I could adjust my grip on the handle to eliminate being pinched, but it made using the mop awkward and less than comfortable.

I'm sure you would agree that the product ought to function for more than two uses.

Would you please advise how I could obtain a refund of the $xx.xx that I spent on the product?

Sincerely,

xxxxxx

 

[aircooled]

I send email or snail mail every single time I get bad products or bad service. so far I have learned that restaurants will send you a coupon for free food quickly, no one else gives a crap, but send it anyway can't hurt.

 

[yobarman]

you will rue the day!

 

[mugs]

I wonder, what I paid $30 for.

There should not be a comma in that sentence.

 

[remagavon]

Originally posted by: paulney

Originally posted by: RagingBITCH
You should learn to use spell check. Or learn how to spell. Because you look like the dumbass at the moment. And you can't even spell "letter" right in the title of this post. It's pathetic. I would laugh at your letter and write back "we got your money, dumbass".

Thank you for your comments.
Now STFU.

No, seriously. You're coming off as someone who doesn't even have basic high school grammar or structure fully understood, at even a conceptual level. Your tone and grammar are childish and immature- too insultive; your letter is lacking both reasonable firmness and the factual experiences to back up your statements.

RagingBITCH is absolutely correct. The company may possibly say "we're sorry" but that's all you're going to get out of your shipwrecked tirade. If you took some time to write well- no; correctly, then you have a much better chance at actually getting your money spent on the product back.

Email is still a formal communication, treat it as such and you'll get results. I've gotten my money refunded for products and the shipping cost for the entire order refunded becuase of decently worded letters. Knowledge is power, cliche as that may be

 

[MichaelD]

9/10. Excellent rant. The descriptiveness of your bloody hand is awesome. Good luck.

 

[Ausm]

Originally posted by: paulney
Here's a letter to Clorox I'm about to e-mail. Anything to add?

Dear Sir/Madam,

I would like to inform you that your 'ready mop tool' is an extremely poorly designed piece of cleaning hadware (or to put it bluntly - a piece of crap).

I don't know what the handle on this tool has been designed for (maybe gliding over mirror-smooth surfaces to clean up dust?), but definitely not for cleaning tile floor in a kitchen that is actively used.

The handle on the tool flexes at the minimal force application while cleaning the floor. Not only it flexes, but it also opens up in the seam, and effectively grabs the skin of the palm that holds the handle. Then, when you release the pressure (forward swipe complete), the handle closes back and jams up the skin. Real tight. Just after the first application, my palm was covered with underskin bloody nicks all over.

Guess what happened on the second application? The handle broke completely. The plastic that shuts snug around the metal pole (the brilliant easy-to-assemble design marketed by Clorox) just gave up and cracked. What a fine tool. Now I'm left with a bloody palm and a useless combo of plastic and metal. At least, I can use the bottle of cleaner.

I wonder, what I paid $30 for.That was one expensive bottle of Clorox cleaner.

Sincerely,
paulney

Don't worry I got boned also

Ausm