A decision I reached today

[Bateluer]

. . .and the phone rings for 1 minute 45 seconds to be picked up my an answering machine, you apparently do not want my business and I shall go elsewhere.

That is all.

 

[GodlessAstronomer]

Cool story bra.

 

[MikeyIs4Dcats]

yes, because every business in the world should be waiting on it's toes to serve your beck and call...

 

[SonnyDaze]

Caller ID. They didn't want your business.

 

[Bateluer]

Originally posted by: MikeyIs4Dcats
yes, because every business in the world should be waiting on it's toes to serve your beck and call...

That's why they are in business, is it not? To serve their customers? You know, those people that pay their paychecks.

 

[GodlessAstronomer]

Originally posted by: Bateluer

Originally posted by: MikeyIs4Dcats
yes, because every business in the world should be waiting on it's toes to serve your beck and call...

That's why they are in business, is it not? To serve their customers? You know, those people that pay their paychecks.

They're human beings and they were probably busy, it happens. You're being whiny, sorry to say.

 

[MikeyIs4Dcats]

Originally posted by: Bateluer

Originally posted by: MikeyIs4Dcats
yes, because every business in the world should be waiting on it's toes to serve your beck and call...

That's why they are in business, is it not? To serve their customers? You know, those people that pay their paychecks.

you can successfully serve your customers without having immediate 24/7 customer service. Small businesses often cannot afford to have a full time receptionist or sales staff to answer the phone. That doesn't mean that a resonably returned phone call cannot provide excellent service.

Not everything must be had RIGHTNOW.

 

[Bateluer]

Originally posted by: MikeyIs4Dcats

Originally posted by: Bateluer

Originally posted by: MikeyIs4Dcats
yes, because every business in the world should be waiting on it's toes to serve your beck and call...

That's why they are in business, is it not? To serve their customers? You know, those people that pay their paychecks.

you can successfully serve your customers without having immediate 24/7 customer service. Small businesses often cannot afford to have a full time receptionist or sales staff to answer the phone. That doesn't mean that a resonably returned phone call cannot provide excellent service.

Not everything must be had RIGHTNOW.

Okay, some clarification. These were both medical professionals, who specialize in 'right now' issues. Not 911 emergency, but still priority. The calls were placed during their normal business hours. If you can't afford a receptionist, then calls should be routed to an automated system. They shouldn't ring and ring and ring until the customer gets fed up and hangs up.

 

[arcenite]

Originally posted by: Bateluer

Originally posted by: MikeyIs4Dcats

Originally posted by: Bateluer

Originally posted by: MikeyIs4Dcats
yes, because every business in the world should be waiting on it's toes to serve your beck and call...

That's why they are in business, is it not? To serve their customers? You know, those people that pay their paychecks.

you can successfully serve your customers without having immediate 24/7 customer service. Small businesses often cannot afford to have a full time receptionist or sales staff to answer the phone. That doesn't mean that a resonably returned phone call cannot provide excellent service.

Not everything must be had RIGHTNOW.

Okay, some clarification. These were both medical professionals, who specialize in 'right now' issues. Not 911 emergency, but still priority. The calls were placed during their normal business hours. If you can't afford a receptionist, then calls should be routed to an automated system. They shouldn't ring and ring and ring until the customer gets fed up and hangs up.

How's your business doing?

 

[Gothgar]

Originally posted by: Bateluer

Originally posted by: MikeyIs4Dcats

Originally posted by: Bateluer

Originally posted by: MikeyIs4Dcats
yes, because every business in the world should be waiting on it's toes to serve your beck and call...

That's why they are in business, is it not? To serve their customers? You know, those people that pay their paychecks.

you can successfully serve your customers without having immediate 24/7 customer service. Small businesses often cannot afford to have a full time receptionist or sales staff to answer the phone. That doesn't mean that a resonably returned phone call cannot provide excellent service.

Not everything must be had RIGHTNOW.

Okay, some clarification. These were both medical professionals, who specialize in 'right now' issues. Not 911 emergency, but still priority. The calls were placed during their normal business hours. If you can't afford a receptionist, then calls should be routed to an automated system. They shouldn't ring and ring and ring until the customer gets fed up and hangs up.

that would have cleared some things up in the OP

 

[MikeyIs4Dcats]

Originally posted by: Bateluer

Originally posted by: MikeyIs4Dcats

Originally posted by: Bateluer

Originally posted by: MikeyIs4Dcats
yes, because every business in the world should be waiting on it's toes to serve your beck and call...

That's why they are in business, is it not? To serve their customers? You know, those people that pay their paychecks.

you can successfully serve your customers without having immediate 24/7 customer service. Small businesses often cannot afford to have a full time receptionist or sales staff to answer the phone. That doesn't mean that a resonably returned phone call cannot provide excellent service.

Not everything must be had RIGHTNOW.

Okay, some clarification. These were both medical professionals, who specialize in 'right now' issues. Not 911 emergency, but still priority. The calls were placed during their normal business hours. If you can't afford a receptionist, then calls should be routed to an automated system. They shouldn't ring and ring and ring until the customer gets fed up and hangs up.

so you got an answering machine, or you hung up after no answer?

 

[Bateluer]

Originally posted by: MikeyIs4Dcats

Originally posted by: Bateluer

Originally posted by: MikeyIs4Dcats

Originally posted by: Bateluer

Originally posted by: MikeyIs4Dcats
yes, because every business in the world should be waiting on it's toes to serve your beck and call...

That's why they are in business, is it not? To serve their customers? You know, those people that pay their paychecks.

you can successfully serve your customers without having immediate 24/7 customer service. Small businesses often cannot afford to have a full time receptionist or sales staff to answer the phone. That doesn't mean that a resonably returned phone call cannot provide excellent service.

Not everything must be had RIGHTNOW.

Okay, some clarification. These were both medical professionals, who specialize in 'right now' issues. Not 911 emergency, but still priority. The calls were placed during their normal business hours. If you can't afford a receptionist, then calls should be routed to an automated system. They shouldn't ring and ring and ring until the customer gets fed up and hangs up.

so you got an answering machine, or you hung up after no answer?

Actually not sure if it was an answering machine or not. It sounds like something picked up only to transfer the call to another system or device, where it began ringing again. At which point, I hung up.

Posting in irritation leads to mistakes.

 

[MikeyIs4Dcats]

did you call during lunch? It is quite common for medical offices to close during lunch.

 

[xSauronx]

meh, dude. if im busy waiting on customers im not going to ditch customers in the middle of service or what not for someone on the phone.

 

[LilPima]

If they are that busy that they can't answer the phone, how much would they be rushing through your exam/intake when you actually got to the office? are they being thorough enough with their patients? Go somewhere else, they want your copay.

 

[iGas]

The worst is that I got a phone call from my ISP and they put me on hold for more than 15 minutes after they got me running around in their auto response maze (total time was 22 minutes) before I got human.

They called me to update my automatic credit card profile (expiration date update).

I was pissed off and asked to talk to the manager but the ahole tech refused to passed my call to his floor manager.

Is there another ISP provider that have better or on par service to Shaw in Canada BC?

 

[Jeff7]

Ok, so maybe they're busy, but come on. Nearly 2 minutes for the answering machine to kick in? That's kind of a damn long delay.

1) Maybe they're just inconsiderate.
2) Maybe they have no clue that their delay is that long....though maybe the phone ringing nonstop for 1m45s would be a clue.
3) Maybe they can't RTFM for the answering machine, and don't give a damn about rectifying that. (See #1)


What gets me are the places that have no one there for incoming calls, yet it takes more than 10 rings before the voicemail system kicks in.



If there's no one there to get the phone in....I don't know, 15 rings, then everyone's probably busy at the time. At that point, the answering machine should pick up. There's no excuse for such a long wait before the answering machine picks up.

Also, I wouldn't wait 1m45s for a phone to keep ringing. I'd have hung up before ever finding out that the place even had an answering service. (Which may be the reason why #2 on my list has never occurred.)

 

[DAGTA]

Originally posted by: MikeyIs4Dcats
yes, because every business in the world should be waiting on it's toes to serve your beck and call...

the successful businesses usually don't miss calls. Our people get in deep if a call goes unanswered

 

[GagHalfrunt]

Originally posted by: MikeyIs4Dcats
yes, because every business in the world should be waiting on it's toes to serve your beck and call...

Yes, they should. Why is that concept so alien to you?

 

[MikeyIs4Dcats]

Originally posted by: GagHalfrunt

Originally posted by: MikeyIs4Dcats
yes, because every business in the world should be waiting on it's toes to serve your beck and call...

Yes, they should. Why is that concept so alien to you?

why is this customer more important that any other? If the business was serving it's current customer when he called, what would you have them do? You can't ask that they be at every customer's beck and call at the expense of other customers can you?

 

[Bateluer]

Originally posted by: DAGTA

Originally posted by: MikeyIs4Dcats
yes, because every business in the world should be waiting on it's toes to serve your beck and call...

the successful businesses usually don't miss calls. Our people get in deep if a call goes unanswered

Exactly, as do we.

 

[gorcorps]

I'm with the OP. There are plenty of businesses that have decent service so why deal with one that doesn't try as hard? It may not be reflective of how the whole company is run, but it doesn't matter... first impressions are the most important.

 

[OUCaptain]

Letting a call go unanswered by a business for 1:45 (if this is true and not exaggeration) is serious taboo. You just don't allow that to happen. You either re-program your phone system to re-route to alternate people, get more people, or get your busted ass single line answering machine to pick up earlier.

Sorry Mikey but you are very wrong in this instance

 

[olds]

Originally posted by: Bateluer
. . .and the phone rings for 1 minute 45 seconds to be picked up my an answering machine, you apparently do not want my business and I shall go elsewhere.

That is all.

If your answering machine is picking up the call, you called the wrong number.

 

[boomerang]

Anyone who calls when I'm busier than a cat covering shit and lets the phone ring a million times without leaving a message is not someone I'd want to do business with.

Good riddance to them.