2600k Died and here is what intel said

[86waterpumper]

How in the world can the memory speed be this big a issue? Heck I was on dell's site today configuring a 4600 precision laptop and even on those you can opt for 1600 speed ram! I doubt if there was a problem some company as big as dell would be risking that type shenanigans. But yeah never good I guess to tell a company you are o/c or running anything fast. Tell them it's a rig for you grandmother and only booted up on sundays! lol

 

[Kalessian]

I have to agree with the OP. Of course, no one can handle every situation in the world perfectly, but still, the nitpicking over the memory was very much a cop out.

Thanks to the op and this thread I know just a bit more about dealing with tech RMAs.

 

[spinejam]

Lesson for the day: RMA = play dumb.

 

[Markfw]

Well, this set me off in a new direction, and I will keep you all posted. I have not been able to get by 2600k to finish a F@H unit like forever, so I put 1333 memory back in the box, did a 100% memtest, and set everything except the boot order and ahci back to defaults. AHCI is off now and CD is the primary, and HD second boot. Thats all. And my problem did seem to be memory related, but everything checked out fine, and it was stable.

Stay tuned.

 

[grkM3]

I just got a 2600k rma back from intel.I called them and said my chip wont post and they asked for all the specs.

I told them I had 2133 ram and gave the lady the exact gskill part number,she said that ram is overclocking ram but will run at spec.She asked me if Iwas pushing the cpu and I said nope.

2 weeks later I have a brand new 2600k.

the chip died from 4 pins on my old board touching and fried the chip.

 

[Patrick Wolf]

The rep was an idiot obviously. But you seem pretty certain the CPU is bad and probably knew you were within the RMA period with newegg so why even bother talking to them?

 

[Dadofamunky]

Lesson learned? Tell tech support the absolute minimum necessary to get the return effected. In this case though, sending it back to Intel isn't the right move.

Also, if that memory is "out of spec" then why do companies sell it for the Sandy Bridge platform? Those are still industry standard parts. I kind of understand why the OP was annoyed, but I would have handled it differently.

 

[amenx]

Intel rep was just doing his job, he had to make sure that no other variables were responsible. Finicky ram, mobo, dimm slots, etc are more likely to be the cause of problems in most cases. It is quite rare for a processor to go faulty unless it was run way out of spec.

I think an AMD rep would have responded similarly.

 

[NostaSeronx]

I think an AMD rep would have responded similarly.

test that out

 

[Kantastic]

I think an AMD rep would have responded similarly.

Groundless statement.

 

[BD231]

Ponnies. Who the hell talks to a rep when they're trying to return a chip? Just fill out the online forum and be done with it geeze.

AMD takes returns no questions asked.

 

[Borealis7]

how cute, the op thinks he was talking to a real person. Intel had perfected the technology for computerized customer service years ago. 🙂

 

[Patrick Wolf]

how cute, the op thinks he was talking to a real person. Intel had perfected the technology for computerized customer service years ago. 🙂

Totally. Was probably chatting with this:

 

[amenx]

I think an AMD rep would have responded similarly.

Groundless statement.

That is the way all major hardware dealers in my view SHOULD act. They should eliminate all factors or variables that may be a potential cause, especially when the hardware concerned IS USUALLY NOT PRONE TO FAILURE! Its not a damn vid card or hard drive, a CPU should not fail unless you purposely decide to fuck it up. So if AMD act any differently, it would be interesting to see. What would they say, lol? 'Sorry sir, our CPU may indeed be dead, please RMA it'?

Has anyone RMA'd an AMD CPU or dealt with their rep with regard to what they thought is a dead or 'failed CPU'? :sneaky:

 

[Arachnotronic]

I've never had a dead CPU...I always figured those were the only bulletproof components in a system 😛

 

[JustMe21]

Overclocking a processor automatically voided its warranty, so if the processor was run at stock speed and voltage and died, fine, RMA, but overclocked, it's your own fault for not running it at stock speeds for a while to ensure it's fine before OCing.

 

[Edrick]

If the CPU was only 2 weeks old, and the OP was able to return it to Newegg (before 30 days), why is this even an issue? I would have packed it up and shipped it back to newegg before I even bothered chatting with an Intel rep.

And the Intel rep was correct......return it to newegg. What else did anyone expect him to say?

 

[Edrick]

I've never had a dead CPU...I always figured those were the only bulletproof components in a system 😛

It would be quite funny if his MB was dead and not the CPU, and didn't realize it until after he got a new cpu in.

 

[IntelEnthusiast]

Also, if that memory is "out of spec" then why do companies sell it for the Sandy Bridge platform?

To make money? I have seen a lot of memory manufacturers out there who are putting out that their memory is supported with the 2nd generation Intel® Core™ processors and they say it is supported that are not even close. With the 2nd generation Intel Core processors the memory supported for them is DDR 3 1066/1333 1.5v ±5% anything outside of this isn’t supported. With the integration of the memory controller on the Intel Core processors the issue of supported memory has become a lot less clear. In the past you could just check support memory on the motherboard now you need to pay attention to the supported memory on the processor too. You can check out the supported memory speed at http://ark.intel.com/.

Christian Wood
Intel Enthusiast Team

 

[LeeKay]

It would be quite funny if his MB was dead and not the CPU, and didn't realize it until after he got a new cpu in.

😱) Wouldn't it be really fun if he 2 New motherboards I got from newegg was indeed faulty. Or even all 10 peices of ram or the 2 power supplies. But alas I very much doubt that that is the case and that the real problem is a bad cpu. Yes I too have never had a CPU die on me. I have replaced many many AMD cpu's Mainly Athlon's as they have no themal resistors built into them to stop them from burning up. In this case I took just as many steps to avoid over heating cpu as I did in any of my I7 systems or any intel. This CPU has failed because of bad fabrication not because of how it has been used. I know how chips are made and how they are spec'd and I know with from that experiance this issue was caused in a fab and not in my house. Weather it be a tool contamination issue or a process step error its not my fault. I can name over 200 steps that could cause a partial blockage of a copper wire during the manufacture of these chips. And in no way shape of form will the speed of my ram ever cause a memory controller on a cpu to fail.

 

[Edrick]

Wouldn't it be really fun if he 2 New motherboards I got from newegg was indeed faulty.

Well, I say that because it actually happened to me. When I first moved to the P55 platform, I got 2 faulty MBs from Newegg (both ASUS). I thought it could have been my RAM, PSU, etc. After I returned the second, and got a Gigabyte MB, everything worked. And I never went back to ASUS since then.

 

[brybir]

😱) Wouldn't it be really fun if he 2 New motherboards I got from newegg was indeed faulty. Or even all 10 peices of ram or the 2 power supplies. But alas I very much doubt that that is the case and that the real problem is a bad cpu. Yes I too have never had a CPU die on me. I have replaced many many AMD cpu's Mainly Athlon's as they have no themal resistors built into them to stop them from burning up. In this case I took just as many steps to avoid over heating cpu as I did in any of my I7 systems or any intel. This CPU has failed because of bad fabrication not because of how it has been used. I know how chips are made and how they are spec'd and I know with from that experiance this issue was caused in a fab and not in my house. Weather it be a tool contamination issue or a process step error its not my fault. I can name over 200 steps that could cause a partial blockage of a copper wire during the manufacture of these chips. And in no way shape of form will the speed of my ram ever cause a memory controller on a cpu to fail.

1. You seem to have an issue blaming others for your mistakes. Your statement about AMD processors burning up because of a lack of thermal resistors was only an issue if you were really pushing overclocks at the time. I think you used a Ferrari analogy before, so to resurrect it, that would be like overriding the onboard computer to allow you to go 40mph faster than the maximum capped speed then bitching that the engine was not built well enough because it exploded. That is not Ferraris fault.

2. Even if you are an electrical engineer working for a large foundry, that does not mean you know what the cause of the failure is or the tolerances of Intel's flagship processors that have only been on the market a few months. Your blanket statements that you know everything that could be wrong is just silly.

3. Your statements that ram speeds could never cause a memory controller on a CPU to fail misses the larger point, the one that the Intel rep made, that your memory was not certified by Intel for use with an Intel CPU. It was not certified because it was designed to operate outside the certified conditions Intel's engineers have verified do not cause problems. See Intel Enthusiast above. They have specific tolerances (1.5v +-5&#37😉. They don't just make up there tolerances, some probe engineers spent a lot of time testing different combinations and came to the conclusion that things that operate outside of that range caused problems and therefore was not supported. I reread the Intel rep's comments, and he or it were pointing out your overall ram characteristics were not supported, not that it was simply an issue with "speed".

 

[LOL_Wut_Axel]

What really worries me about Intel is that they steal our nanometers.

OP, since the IMC on Sandy Bridge is not that great when it comes to voltage tolerance, the max I'd recommend you run RAM at if you intend to use it for many years is 1.60V.

 

[Makaveli]

I don't know it still seemed he got trolled by the intel rep/machine 😛

 

[Rvenger]

Ponnies. Who the hell talks to a rep when they're trying to return a chip? Just fill out the online forum and be done with it geeze.

AMD takes returns no questions asked.

I bought an A6-3650 from Hans here. I got the brand new CPU, put it in and it would crash to a BSOD with an 0x124 stop error. Tested everything and replaced mobo to no avail. Called AMD and told them I bought from an AT member and the CPU was new. He didn't even question that and gave me an RMA. 5 days later I had a brand new CPU in the retail box on my doorstep. I didn't even have to return the old box and heatsink. AMD has superb service.

Intel advertises "Unlocked and Unleashed" but they slam the hammer when it comes to warranty service. They should allow multiplier adjustment within the spec voltage but once you adjust the multiplier, warranty is void. They need to just go back to being boring then if they want to play these games. 🙄