15% "restocking" fee

[MX2]

So you take back my item I dont want for whatever reason, I am not satisified...blah, blah, blah. You take away 15% from the total and refund me the difference to "restock" it (put it back on the shelf). So are you going to sell that same item at 15% less? I doubt it.

Gimme a break with the restocking fees...especially for a vacuum cleaner:roll:

/end weak rant

 

[Ika]

you are a store.

1. obtain a crappy item
2. sell said crappy item
3. have people return said crappy item
4. charge restocking fee
5. ...
6. profit!

 

[yankeesfan]

Be glad they accepted the return.

 

[txrandom]

Buy from somewhere without a restocking fee?

 

[monk3y]

What store?

 

[waggy]

easy to fix.

just buy from places that do not have that.

 

[imported_Imp]

Money grab and just there to make you think twice before taking the trip back to the store. Guaranteed to put most people in a "But then I'll lose 15%. If I keep it, at least I keep full value." Any way you look at it: profit!

 

[MX2]

Sears

 

[monk3y]

Originally posted by: MX2times
Sears

I'm going to remember to avoid them from now on.

 

[imported_Mike]

I don't know about vacuum cleaners but on real electronics, more often then not, they are resold with a discount larger then 15%.

 

[DEredita]

Does Newegg charge a restocking fee?

 

[txrandom]

Originally posted by: DEredita
Does Newegg charge a restocking fee?

They say they do, but I haven't been charged for returning anything yet. I think if you talk to them they are pretty lenient on it.

 

[IEC]

Originally posted by: DEredita
Does Newegg charge a restocking fee?

Yes, if you choose refund as an option. One of the reasons I don't buy there anymore for most items.

Pricing isn't as good as it used to be either. That and I can't afford new/retail... FS/FT and refurb items FTW!

 

[SparkyJJO]

I haven't had to pay a restocking fee yet - because never returned anything. I've always been absolutely sure what I wanted and what was a good unit before I bought

 

[suicidalpigeon]

Newegg didn't charge me a 15% on my refund only because the item was broken, god forbid if they actually restocked it.

 

[Thorny]

Use your Amex. I'm pretty sure they cover you on this. I know they do if the store refused to accept the returned item.

 

[Cable God]

Chargeback baby....

 

[imported_Mike]

Originally posted by: Thorny
Use your Amex. I'm pretty sure they cover you on this. I know they do if the store refused to accept the returned item.

There wasn't an issue on being able to return it or not.

 

[jagec]

Originally posted by: MX2times
So you take back my item I dont want for whatever reason, I am not satisified...blah, blah, blah. You take away 15% from the total and refund me the difference to "restock" it (put it back on the shelf). So are you going to sell that same item at 15% less? I doubt it.

Gimme a break with the restocking fees...especially for a vacuum cleaner:roll:

/end weak rant

Often there is a discount on returned items, and 15% is a perfectly reasonable incentive for people to research before they buy, without overly penalizing those who have legit reasons for the return. IMHO, however, the only legit reason is if it's broken (in which case there's no restocking fee anyway). Other than that, you're not returning so much as re-selling it to the store, and expecting them to pay the same price that you did. Unlikely.

 

[jakedeez]

Unless the product is defective they now have to sell the product as used...

 

[RaistlinZ]

Originally posted by: jakedeez
Unless the product is defective they now have to sell the product as used...

Ditto. No one is going to pay full price for a unit that's been opened and returned when there's an unopened unit right next to it.

 

[Stumps]

I hate restocking fees, they are a bloody rip off...I always fudge up the refund invoice so no restocking fee is charged...our company charges 20%.

A lot of PC Parts retail stores will take the returned item stick it in a plain white box, mark it as OEM and sell it as brand new, at full price, if the item show's no sign of any real use.

 

[Dulanic]

Most stores put a restocking fee on low margin items. For example a PC, retail stores typically sell them at ~cost or even below sometimes, if they make a profit on them at most it MIGHT be 10%. There are very few customers who will buy a open item without it being atleast 15-20% cheaper then normal, hence restocking fees. Anyways, why should a company have to foot the bill for you changing your mind?

 

[platinumike]

the reason your item has a restocking fee is because it is NOT saleable as new. I used to work there. If your item can be sold as new again, fine no restocking fee. If it cant then we issue a restocking fee and the item gets sent back to the warehouse/distributor.

 

[SonnyDaze]

Originally posted by: MX2times
Sears

Sears charged you a restocking fee for returning a vacuum? Wow, that's unusual. I've never been charged a restocking fee for returning a non-electronic item (i.e. computer related) to a store. Hmm....thats fvcking cheap of Sears to do that. What kind of vacuum was it?