15% "restocking" fee

[SlitheryDee]

It takes people who are earning wages to process and restock an item, not to mention the people who originally filled the order. You don't get a restocking fee on defective items because that was technically the manufacturer's fault and they should be gracious enough to stand by their product.

If you buy something then then you incur costs to the seller that they don't pass on to you, but if you return the item then they at least want to break even on the deal assuming that they can resell the item as new. I don't see any problem here...

 

[Amused]

Originally posted by: SonnyDaze

Originally posted by: MX2times
Sears

Sears charged you a restocking fee for returning a vacuum? Wow, that's unusual. I've never been charged a restocking fee for returning a non-electronic item (i.e. computer related) to a store. Hmm....thats fvcking cheap of Sears to do that. What kind of vacuum was it?

http://www.sears.com/sr/misc/sears/cust....jsp?BV_UseBVCookie=Yes&vertical=SEARS

A 15% restocking fee applies on Tires, select Home Appliances, Home Electronics, Home Improvement, Household Goods, Lawn & Garden, and Automotive products not returned in the original box, unused, and containing all original product packaging and accessories.

Ya know, if you buy without reading and understanding the return policy, it's your own fault.

 

[n7]

Restocking fees are something i have absolutely no issue with.

People (like the OP) abuse the retail purchase system far too much, & then whine when they change their mind on their purchase.

Do your goddamn research beforehand :roll:

 

[xSauronx]

Originally posted by: SlitheryDee
It takes people who are earning wages to process and restock an item, not to mention the people who originally filled the order. You don't get a restocking fee on defective items because that was technically the manufacturer's fault and they should be gracious enough to stand by their product.

If you buy something then then you incur costs to the seller that they don't pass on to you, but if you return the item then they at least want to break even on the deal assuming that they can resell the item as new. I don't see any problem here...

some people dont think anyone else's time is worth anything. see the "do you deny knowledge of computers" thread

 

[spacelord]

I doubt anyone would want to buy a used vacuum cleaner, so can't blame them for restocking fee.
If it was unused in box, then I hope Sears wouldn't charge restocking fee.

 

[eits]

restocking fees are a crock of shyt... dumbest thing ever.

 

[Deeko]

1) Generally yes, they sell returned items "open box" at a lower price
2) more importantly, its a deterrant. People "rent" things, because, well, people are scum. Going on vacation and need a camcorder? Buy it and return it when you get back! Need a laptop for that big business trip! No problem, f*ck over some store! Plus, in the vast majority of cases, if you're exchanging it for another item and not flat out returning it, they usually will waive it.

I have no problems with them.

 

[SlitheryDee]

Originally posted by: eits
restocking fees are a crock of shyt... dumbest thing ever.

People who buy stuff they don't want are...wait you already said it I guess.

 

[SonnyDaze]

Originally posted by: Amused

Originally posted by: SonnyDaze

Originally posted by: MX2times
Sears

Sears charged you a restocking fee for returning a vacuum? Wow, that's unusual. I've never been charged a restocking fee for returning a non-electronic item (i.e. computer related) to a store. Hmm....thats fvcking cheap of Sears to do that. What kind of vacuum was it?

http://www.sears.com/sr/misc/sears/cust....jsp?BV_UseBVCookie=Yes&vertical=SEARS

A 15% restocking fee applies on Tires, select Home Appliances, Home Electronics, Home Improvement, Household Goods, Lawn & Garden, and Automotive products not returned in the original box, unused, and containing all original product packaging and accessories.

Ya know, if you buy without reading and understanding the return policy, it's your own fault.

Returning something not in the original condition I can understand. But if you return something in the original packaging with the receipt you shouldn't be charged a restocking fee.

 

[QueBert]

Originally posted by: MX2times
So you take back my item I dont want for whatever reason, I am not satisified...blah, blah, blah. You take away 15% from the total and refund me the difference to "restock" it (put it back on the shelf). So are you going to sell that same item at 15% less? I doubt it.

Gimme a break with the restocking fees...especially for a vacuum cleaner:roll:

/end weak rant

I don't know what store you're talking about, but a lot sell open box stuff for much cheaper. 15% isn't unrealistic, even more some times. I bought a $129 external DVD burner at BB for 105, I suck at math but I believe that's even more then 15%

You expect them to take back something YOU don't want and give YOU all the money back. It's not THEIR fault that YOU don't like it. And unless it's Fry's they will end up selling it marked down quiet a bit.

People don't do any research and buy stuff on impulse, then want the store to bend over backwards to take it back.

I personally love re-stocking fees, because I always do my homework before I buy, but so many people don't. I look for returns and buy them and save a ton of money.

years ago I bought an open box DVD player @ BB, they probably used it once and ended up not liking it. So I got it for $40 off retail + they left an American Pie DVD in it by accident. So I got a movie I wanted too

thumbs up for people who return shat!

 

[b0mbrman]

Originally posted by: MX2times
So you take back my item I dont want for whatever reason, I am not satisified...blah, blah, blah. You take away 15% from the total and refund me the difference to "restock" it (put it back on the shelf). So are you going to sell that same item at 15% less? I doubt it.

Gimme a break with the restocking fees...especially for a vacuum cleaner:roll:

/end weak rant

Did they lie about the restocking fee policy before your purchase?

 

[Tom]

Originally posted by: MX2times
So you take back my item I dont want for whatever reason, I am not satisified...blah, blah, blah. You take away 15% from the total and refund me the difference to "restock" it (put it back on the shelf). So are you going to sell that same item at 15% less? I doubt it.

Gimme a break with the restocking fees...especially for a vacuum cleaner:roll:

/end weak rant

who the heck is going to buy a used vacuum cleaner ? nasty.

 

[Nik]

Originally posted by: MX2times
So you take back my item I dont want for whatever reason, I am not satisified...blah, blah, blah. You take away 15% from the total and refund me the difference to "restock" it (put it back on the shelf). So are you going to sell that same item at 15% less? I doubt it.

Gimme a break with the restocking fees...especially for a vacuum cleaner:roll:

/end weak rant

It costs money for you to wander around the store, buy something, and then return it. They're recouping their cost for dealing with you.

 

[Greenman]

I hope more stores start doing this, and up it to 20%.

 

[Stumps]

holy crap...I was just browsing my works website and was just looking at the new disclaimer...you guys think 15% is bad check this out

Refund policy:
No refunds, Unless Strong reasons according to Fair Trading legislation and only in 7 days.
Goods exchanged/refunded must be in original condition and all packaging must be returned.
Any products returned may incur up to a 50% restocking fee.

damn my boss has gone mad...nobody in their right mind who works for him is going to enforce that....

check out www.arc.com.au

the disclaimer is under the services\repair link

 

[imported_Mike]

Originally posted by: SonnyDaze

Originally posted by: Amused

Originally posted by: SonnyDaze

Originally posted by: MX2times
Sears

Sears charged you a restocking fee for returning a vacuum? Wow, that's unusual. I've never been charged a restocking fee for returning a non-electronic item (i.e. computer related) to a store. Hmm....thats fvcking cheap of Sears to do that. What kind of vacuum was it?

http://www.sears.com/sr/misc/sears/cust....jsp?BV_UseBVCookie=Yes&vertical=SEARS

A 15% restocking fee applies on Tires, select Home Appliances, Home Electronics, Home Improvement, Household Goods, Lawn & Garden, and Automotive products not returned in the original box, unused, and containing all original product packaging and accessories.

Ya know, if you buy without reading and understanding the return policy, it's your own fault.

Returning something not in the original condition I can understand. But if you return something in the original packaging with the receipt you shouldn't be charged a restocking fee.

That is probably becuase you don't understand what a restocking fee is actually for. Restocking fees are not for "damage" that did or did not occur.